Launch, grow, or upgrade your iGaming business with GR8 Tech high-performance Sportsbook and iGaming platform.
Middle Customer Support Specialist
Location
Worldwide
Posted
28 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Middle Customer Support Specialist
GR8 Tech
Role Description This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams. - Incident handling and troubleshooting - Reproducing, analyzing, and resolving technical issues or escalating when necessary. - Creating and managing incident tickets, ensuring SLA compliance. - Collaboration and communication - Working with internal teams (DevOps, QA, Product) to resolve problems. - Acting as the first line of technical defense for clients with clear, professional communication. - Monitoring and escalation - Monitoring product stability and notifying relevant teams during urgent incidents. - Escalating unresolved or blocked issues according to internal procedures. Qualifications - 1+ year of experience in technical support, preferably B2B. - English B2+ and fluency in Russian or Ukrainian. - Experience with Jira and Confluence. - Strong client support and problem-solving skills. - Ability to multitask and work shifts, including nights. Requirements - Experience with browser developer tools and interpreting web error codes. - Knowledge of system logs (ELK), monitoring dashboards (Grafana), Cloudflare. - Familiarity with standard IT processes (ITIL). Benefits - Benefits Cafeteria — annual budget you allocate to: - Sports - Medical - Mental health - Home office - Languages - Paid maternity/paternity leave + monthly childcare allowance. - 20+ vacation days, unlimited sick leave, emergency time off. - Remote-first + tech support + coworking compensation. - Team events (online/offline/offsite). - Learning culture with internal courses + growth programs. Company Description GR8 Tech builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real.
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