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ABC Financial Services logo
ABC Financial Services

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.

Hardware Support Assistant

Location

Brazil

Posted

12 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Hardware Support Assistant

ABC Financial Services

Role Description Agente de Hardware Missão: - Executar a ativação e o suporte remoto dos equipamentos de controle de acesso das academias, garantindo que a comunicação entre o hardware (catracas, leitores faciais, biometria) e o sistema EVO esteja 100% funcional. Responsabilidades: - Realizar ativações de novos equipamentos de controle de acesso dentro do sistema EVO. - Configurar e validar a comunicação entre software e hardware. - Monitorar remotamente o funcionamento dos dispositivos e agir proativamente em caso de falhas. - Executar testes de integração e validar leitura de acesso (facial, biometria, cartão, QR code, etc.). - Apoiar clientes e técnicos locais na resolução remota de incidentes. - Registrar detalhadamente todas as ações no sistema de chamados. - Reportar inconsistências, bugs ou falhas recorrentes ao Supervisor. - Contribuir para a atualização da base de conhecimento e dos padrões técnicos. Não é responsabilidade: - Fazer instalação física ou manutenção presencial de equipamentos (papel do técnico local). - Realizar atendimentos comerciais ou contratuais. KPIs: - Taxa de sucesso nas ativações. - Tempo médio de configuração e liberação de acesso. - Incidência de falhas de comunicação entre hardware e software. - Satisfação dos times internos e clientes (CSAT/NPS). - Aderência a padrões e processos técnicos. Benefits - A purpose-driven company committed to helping change people's lives through technology, with a values-based culture focused on Better Life (#bestlife), One Team (#oneteam), and Growth Mindset (#growthmindset). - 4 Days Off - once a quarter, we take a collective break and enjoy a day off together around the world. #oneteam. - Health, dental, and life insurance plans. - Meal allowance - to be used in supermarkets and restaurants. - Home office allowance - you may need help with your internet bills. - Gym access subscription app. - Educational partnership with great discounts at universities, English schools, and more. - Payroll-deducted loan - payment directly from your salary. - EAP - providing psychological, legal, and financial assistance when you need it. Always. - Access discounts with our partners, such as Dell, Microsoft, and many others. - And more! - so many benefits we couldn't even list them all here!

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