Role Description As our Clinic Licensed Practical Nurse (LPN), you’ll keep the day running smoothly and efficiently for your patients and clinical team. You’ll take the lead on proactive preparation of patient charts; ensuring all information is obtained and up-to-date for those seen in our facility. Every day, you'll manage care for multiple patients, adapting to physician availability on-site, and actively collaborate with your clinical team to prioritize tasks and ensure seamless patient flow throughout the clinic. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. - Performs general nursing care to patients by following established clinic workflows. - May perform specific nursing care as it relates to specialty of the practice. - Obtain patient consent for care and ensure patient confidentiality. - Obtain and document health history, information on chief complaint, vital signs, and health risk factors and assesses disease condition. - Provide patient care based on practice guidelines, standards of care, and federal/state laws and regulations. - Execute prescribed treatments and medical interventions, administer prescribed medications, and monitor and document treatment progress and patient response. - This includes but is not limited to preparing and administering injections, performing routine tests, treating wounds, and changing bandages. - Refer to/consult with physicians, other health providers, and community resources to prevent/resolve problems or concerns. - Educate patients and families about health status, health maintenance, and management of acute and chronic conditions. Qualifications - Graduate of an accredited Licensed Practical Nursing program - Current LPN license in good standing with the state licensing board - Basic Life Support (BLS) – American Heart Association - Completion of IV Therapy Course

Role Description What You Will Do: - Design, deploy, and administer AWS infrastructure (eg. EC2, EKS, VPC, IAM, S3, Route53, CloudWatch, and related services). - Provision, manage, and optimise Kubernetes (EKS) clusters in production — including workload scheduling, networking, RBAC, scaling policies, and upgrades. - Identify cost control and saving opportunities across AWS environment. - Lead data centre to AWS migrations, minimizing costs and infrastructure footprint. - Build and maintain Infrastructure as Code using Terraform and Ansible. - Monitor external Managed Service Provider. - Implement and enforce security controls aligned with NIS2 and ISO/IEC 27001. - Develop and maintain monitoring and observability solutions (Prometheus, Grafana, CloudWatch, Graylog/AWS migration). - Maintain and test Disaster Recovery (DR) and Business Continuity (BCP) plans for cloud environments. - Collaborate with development and security teams to embed DevSecOps practices into delivery pipelines. - Manage and document cloud costs, identifying optimisation opportunities. Qualifications - 5+ years of hands-on AWS experience in production environments. - Proven Kubernetes administration experience — cluster provisioning, networking (CNI), ingress controllers, RBAC, persistent storage. - Strong proficiency in Linux systems administration. - Experience with Terraform and/or Ansible for infrastructure automation. - Solid understanding of cloud networking — VPCs, subnets, security groups, load balancers, DNS. - Experience with CI/CD pipelines and DevOps tooling (GitLab CI, Jenkins, or equivalent). - Scripting skills in Python, Bash or similar. - Familiarity with NIS2 / ISO 27001 security requirements in cloud contexts. - Working proficiency in English (written and verbal). Requirements - Nice to have: - CKA / CKS (Certified Kubernetes Administrator / Security Specialist). - AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer. - Experience in a multinational or multi-entity IT environment. - Working proficiency in French. Benefits - Health insurance. - Meal allowance card. - Birthday day off.

Role Description The ITSM Administrator & Technology Project Lead is responsible for supporting the administration, optimization, governance, and day-to-day operations of The Summit’s IT Service Management (ITSM) platform while also coordinating specific non-standard technology projects. This role serves as a key operational support position within Technology helping improve service delivery, ticketing workflows, reporting, non-standard project coordination, governance, communication, and operational efficiency. The position works closely with Technology teams, Operations, vendors, project stakeholders, and leadership to ensure technology support services and projects are organized, effective, and aligned with organizational goals. This role combines technical system administration, operational coordination, reporting, process improvement, and project support responsibilities into a highly collaborative and detail-oriented position. Perform all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Qualifications - Associate or bachelor’s degree in information technology, Business, Information Systems, or related field preferred. - 3–5 years of experience in technology, IT support, ITSM administration, project coordination, or related roles preferred. - Experience with ITSM or ticketing platforms preferred (ManageEngine, ServiceNow, Jira Service Management, Freshservice, etc.). - Financial institution experience preferred. - Strong organizational, analytical, and problem-solving skills. - Working knowledge of IT service management and operational support processes. - Strong understanding of project management frameworks, methodologies, and project lifecycles. - Ability to manage multiple priorities in a fast-paced environment. - Strong written and verbal communication skills. - Proficiency with Microsoft Office, Teams, Excel, and reporting tools. - Experience with workflow automation and process improvement preferred. - Strong customer service mindset and attention to detail. - Ability to work collaboratively with technical and non-technical staff across the organization. Requirements - Administer and maintain the ITSM/ticketing platform, including: - Workflows - Queues - SLAs - Forms - Notifications - Automations - Service catalogs - Escalation paths - Support platform upgrades, testing, enhancements, and integrations. - Coordinate with vendors and support providers regarding platform issues and enhancements. - Support and improve ITSM service processes including: - Ticket Management - Incident/Problem Management - Change Management - Request Fulfillment - Knowledge Management - Asset Management - Assist with development and maintenance of operational procedures, workflows, and service standards. - Support governance efforts related to ticket management, project handoffs, escalation procedures, and operational processes. - Help maintain audit-ready documentation and reporting. - Develop and maintain operational dashboards and reports related to: - Ticket volumes - SLA performance - Resolution trends - Escalation metrics - Service requests - Operational workloads - Project status updates - Analyze trends and provide recommendations for operational and process improvements. - Support leadership reporting and executive summaries. - Coordinate with Technology Leadership to provide data for improvement of first-contact resolution and employee experience. - Assist with internal training and communication related to ITSM and technology project tools. - Assist with technology asset management administration. - Support inventory reviews, lifecycle management, and audit activities. - Coordinate and support technology non-standard projects for Information Systems, Networking, Programming, Information Security, and End User Support teams. - Maintain project schedules, documentation, task tracking, timelines, and status updates. - Coordinate project meetings, agendas, meeting notes, action items, and follow-up activities. - Track project milestones, risks, issues, dependencies, and implementation activities. - Assist with implementation planning, rollout coordination, testing schedules, and communication efforts. - Prepare project status reports and updates for leadership and governance committees. - Support post-implementation, lessons learned, and support handoff processes. - Maintain centralized project documentation repositories. - Support development and maintenance of project templates, procedures, standards, and governance materials. - Assist with continuous improvement initiatives related to technology project coordination. - Ensure project records remain organized and audit ready. Benefits - Full Time / Exempt - Flexible Location - 37.50 hours per week - Monday – Friday, 8:30am – 5:00pm Training and Compliance Requirements - Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. - Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines.

• Manage essential pension administration tasks • Ensure services are delivered accurately and on time • Support clients and their employees • Resolve issues and build strong professional relationships • Follow clear processes and service-level goals • Gain exposure to Civica’s payroll platforms