• Levantar y documentar requerimientos funcionales y operativos. • Diseñar soluciones en Salesforce Field Service alineadas a procesos de negocio. • Configurar y administrar: Work Orders, Service Appointments, Service Resources, Scheduling Policies, Service Territories, Operating Hours • Implementar automatizaciones usando Salesforce Flow. • Configurar la aplicación móvil de Field Service para técnicos en campo. • Optimizar procesos de dispatching y asignación de recursos. • Coordinar pruebas funcionales, UAT y despliegues. • Trabajar en conjunto con equipos técnicos, arquitectos y stakeholders del negocio. • Generar documentación funcional y mejores prácticas.

• Participate in complete application life cycle from technical design, architecture, development, testing, and deployment of high-quality salesforce solutions using coding best practices • Identify and recommend creative solutions to build extensions to the out-of-the-box capabilities of the platform. • Communicate and collaborate with other technical resources like architects, admins, configuration experts, and stakeholders regarding status, risks, and any technical issues. • Implement multiple AppExchange tools like DocuSign, eSign Live, and others. • Develop Salesforce to on-prem solution integrations using APIs and Web Services. • Ability to work well with customers both individually as well as in a highly collaborative team. • Engage in code reviews and ensure adherence to best practices. • Provide mentoring and technical leadership to other team members.

Role Description ICF’s Digital Modernization Division is seeking an experienced, growth-oriented Salesforce Practice Architect to support enterprise digital transformation initiatives for public sector and federal clients. This is a high-visibility leadership role focused on driving scalable, platform-based Salesforce solutions that align to mission outcomes and long-term modernization goals. - Brings deep experience in designing and delivering complex Salesforce ecosystems. - Serves as a trusted advisor to both internal leaders and clients. - Combines hands-on solutioning with strategic engagement. - Supports early-stage client conversations and shapes technical approaches. - Leads solution design for high-priority opportunities. - Emphasis on capture and proposal support, owning technical solutioning for key bids. - Guides business development teams and helps expand ICF’s Salesforce practice. Qualifications - 12+ years of experience designing and implementing Salesforce or comparable SaaS enterprise solutions. - 5+ years of experience leading the development of complex solutions with a strong enterprise architecture background, including integrations, security, scalability, and platform governance. - U.S. citizenship or permanent residency required. - Ability to obtain and maintain a Federal Public Trust and/or Security Clearance. - Must reside and work within the United States. - Certified in one or more mainline certifications, with preference for the following: - Salesforce Certified Application Architect - Salesforce Certified System Architect - Salesforce Certified Data Architect - Salesforce Certified Integration Architect - Salesforce Certified Technical Architect (CTA) Requirements - Certified in one or more mainline certifications, with preference for the following: - Salesforce Certified OmniStudio Consultant - Salesforce Certified Public Sector Solutions Accreditation - Salesforce Certified Platform Developer I - Salesforce Certified Agentforce Specialist - Experience with: - Salesforce Public Sector Solutions (PSS) - OmniStudio - MuleSoft - Salesforce Data 360 - Agentforce / AI-enabled Salesforce capabilities - Experience supporting Department of War (Defense), civilian federal agencies, or FedRAMP/high-security environments preferred. - Demonstrated experience balancing client-facing solutioning/pursuit work with hands-on architecture and delivery leadership. - Experience supporting proposals, oral presentations, technical demonstrations, and executive-level client discussions. - Experience leading large-scale public sector modernization initiatives. - Prior consulting or systems integrator experience supporting enterprise clients. - Hands-on experience using Codex, LLM-based tools, and agentic AI workflows to accelerate software delivery within Salesforce environments. Benefits - Opportunity to shape highly visible public sector transformation programs. - Ability to influence both pursuits and delivery outcomes—not just one or the other. - Access to complex enterprise architecture challenges across federal and state agencies. - Strong partnership ecosystem across Salesforce and adjacent platforms. - Entrepreneurial environment where architects help shape offerings, innovation, and strategy. - Collaborative culture that values technical leadership, mentorship, and mission impact. - 100% remote work anywhere outside of a 50-mile radius of Washington, DC is acceptable (preferred alignment with Eastern Time). - Up to 10% travel may be required, including occasional meetings in the Metro DMV area. Company Description ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. - We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. - We are an equal opportunity employer. - Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Role Description ICF’s Digital Modernization Division is seeking an experienced, growth-oriented Salesforce Practice Architect to support enterprise digital transformation initiatives for public sector and federal clients. This is a high-visibility leadership role focused on driving scalable, platform-based Salesforce solutions that align to mission outcomes and long-term modernization goals. The ideal candidate brings deep experience in designing and delivering complex Salesforce ecosystems and serves as a trusted advisor to both internal leaders and clients. This role combines hands-on solutioning with strategic engagement—supporting early-stage client conversations, shaping technical approaches, and leading solution design for high-priority opportunities. - Strong emphasis on capture and proposal support, where the architect will own technical solutioning for key bids. - Guide business development teams and help expand ICF’s Salesforce practice through innovative, compliant, and competitive solutions. Qualifications - 12+ years of experience designing and implementing Salesforce or comparable SaaS enterprise solutions. - 5+ years of experience leading the development of complex solutions with a strong enterprise architecture background, including integrations, security, scalability, and platform governance. - U.S. citizenship or permanent residency required. - Ability to obtain and maintain a Federal Public Trust and/or Security Clearance. - Must reside and work within the United States. - Certified in one or more mainline certifications, with preference for the following: - Salesforce Certified Application Architect - Salesforce Certified System Architect - Salesforce Certified Data Architect - Salesforce Certified Integration Architect - Salesforce Certified Technical Architect (CTA) Requirements - Certified in one or more mainline certifications, with preference for the following: - Salesforce Certified OmniStudio Consultant - Salesforce Certified Public Sector Solutions Accreditation - Salesforce Certified Platform Developer I - Salesforce Certified Agentforce Specialist - Experience with: - Salesforce Public Sector Solutions (PSS) - OmniStudio - MuleSoft - Salesforce Data 360 - Agentforce / AI-enabled Salesforce capabilities - Experience supporting Department of War (Defense), civilian federal agencies, or FedRAMP/high-security environments preferred. - Demonstrated experience balancing client-facing solutioning/pursuit work with hands-on architecture and delivery leadership. - Experience supporting proposals, oral presentations, technical demonstrations, and executive-level client discussions. - Experience leading large-scale public sector modernization initiatives. - Prior consulting or systems integrator experience supporting enterprise clients. - Hands-on experience using Codex, LLM-based tools, and agentic AI workflows to accelerate software delivery within Salesforce environments. Benefits - Opportunity to shape highly visible public sector transformation programs. - Ability to influence both pursuits and delivery outcomes—not just one or the other. - Access to complex enterprise architecture challenges across federal and state agencies. - Strong partnership ecosystem across Salesforce and adjacent platforms. - Entrepreneurial environment where architects help shape offerings, innovation, and strategy. - Collaborative culture that values technical leadership, mentorship, and mission impact. Company Description ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. - We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. - We are an equal opportunity employer. - Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.