• Oversee four regional managers who collectively run approximately 100 clinics within the Nations Hearing footprint inside Sam’s Club locations. • Responsible for ensuring regional operations run efficiently in strict compliance with corporate standard operating procedures, while driving revenue, increasing hearing aid units, and delivering an exceptional patient experience with quality outcomes. • Lead, develop, and coach four regional managers to achieve regional goals and maintain consistent operational excellence across all clinics. • Ensure adherence to corporate SOPs, policies, and brand standards across the region. • Monitor and optimize clinic staffing to ensure appropriate coverage, training, and performance. • Drive regional revenue growth and increase hearing aid units through effective sales strategies, staff development, and performance management. • Oversee patient experience initiatives to ensure high satisfaction, strong clinical outcomes, and timely follow-up. • Collaborate with corporate teams to implement new programs, tools, and process improvements. • Analyze regional performance metrics, develop action plans, and report results to senior leadership. • Foster a culture of continuous improvement, compliance, and patient-centric care. • Manage budgets, forecasts, and resource allocation for the region. • Ensure operational consistency across clinics, including store-level procedures, merchandising, and patient flow. • Address escalated issues across clinics, including staffing, scheduling, and patient care concerns.

Role Description The Regional Clinical Director acts as the primary clinical resource person to the communities in their assigned territory. This position provides information, instruction, and direction for the community leadership team and regional managers to support the best possible level of care to residents consistent with nursing standards, compliance with Sonida Senior Living guidelines, and all regulatory agencies. This position also provides accurate, timely advice and consultation on risk management issues, quality indicators, and regulatory matters. This is a remote position supporting the following states: SC, NC, MD, VA, MA, TN. - Works under the direction of the Corporate QA Committee and reports directly to the Quality & Clinical Director (QCD). - Reports any regulatory concerns, risk issues, non-compliance with Sonida Senior Living policies, and care concerns to the QCD timely. - Maintain a nursing license in their home state in good stead; any changes to the nursing license, including limitations or sanctions, must be reported timely to the QCD. - Review quality indicator data for assigned communities and use nursing judgment to identify trends, risk issues, and regulatory issues; develop action plans with the community based on findings. - Conduct final round interviews on Wellness Director candidates and provide feedback to the Executive Director and regional operations manager. - Conduct QA audits and work with CLTs to develop plans of correction and monitor progress. - Support Wellness Directors in their roles by mentoring new Wellness Directors, providing feedback, education, and direction as needed. - Assist with communities that are without a Wellness Director as needed, including identifying a Wellness Director from another community to assist. - Review incident reports for their communities to identify regulatory issues, non-compliance with Sonida Senior Living policies, or risk issues; work with legal team, community leadership, and regional operations to develop plans of corrections as needed. - Produce work product following the QA Committee guidelines; reports are to be submitted for review to the QCD prior to submission to the QA Committee. - Assist communities with all state regulatory compliance, including identifying lapses in compliance and self-reporting as required by state regulation. - Visit assigned communities to review, monitor, and audit the quality of nurse care provided to residents. - Implement standards of nursing practice, reviewing and revising as necessary to reflect changes in nursing practice and resident population. - Plan and schedule travel with the QCD and Regional Operations teams. - Support and maintain a culture of safety and quality. - Collaborate with Regional Operations Managers to provide quality services to their shared communities. Qualifications - RN is required. - An LPN/LVN may be considered if they are actively pursuing an RN degree and have demonstrated ability to perform QA assignments; the geographic territory may also determine the level of licensed nurse required. - Experience as a Wellness Director in assisted living is required; experience in other leadership roles in senior living may be considered. - Understanding of regulatory environments in all assigned territories. - Ability to travel by airplane and automobile; ability to sit, stand, and walk for extended periods of time. - This position requires travel at least 65% of the time; some travel may be with limited notice.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs-often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed-rolling up their sleeves to drive progress, solve problems, and ensure success. Key Responsibilities - Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value. - Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices. - Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials. - Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success - Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome. - Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers - Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project). - Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities. - Champion the adoption of AI-driven delivery methodologies to accelerate implementations. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations. - Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings - Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus. - Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts. - Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making. - Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation. - Strong financial acumen, with experience in program budgeting, forecasting, and value realization. - Excellent communication, negotiation, and executive stakeholder management skills. - Project Management certification (PMI - PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus. - Ability to travel as required (up to 50%). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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• Build and leverage a robust network within our partners to drive consistent, high-quality lead flow. • Serve as the subject matter expert for international expansion and global hiring support within your assigned region. • Nurture relationships with partner leadership and influencers to secure executive buy-in and high-value referrals. • Deliver high-energy training (in-person and virtual) to sales teams to articulate the G-P value proposition and identify client pain points. • Bridge partner-referred leads to the G-P sales teams, ensuring transparent tracking and facilitating reciprocal opportunities.