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Productive businesses use 1Password to secure employees at scale.
Senior Renewals Specialist
Location
United Kingdom
Posted
36 days ago
Salary
£57K - £80K / year
Seniority
Senior
No structured requirement data.
Job Description
Senior Renewals Specialist
1Password
Role Description We’re looking for a Senior Renewals Specialist to join our collaborative team and manage the renewal process for 1Password’s security software products. In this role, you’ll help support strong customer retention, protect recurring revenue, and foster long-term relationships with customers in partnership with the broader Go To Market (GTM) organization. The ideal candidate will bring a well-rounded background in renewals, sales, customer success, or account management, along with a strong commitment to delivering a thoughtful, high-quality customer experience. This role will support renewals across multiple customer segments, including Enterprise and Channel customers. Reporting into the Director, Customer Success EMEA, this role is based remotely in the United Kingdom (UK). This is a remote opportunity within the UK. Qualifications - 4+ years of experience in renewals, account management, customer success, sales, or a related customer-facing role in a software or technology environment. - Understanding of Software as a Service (SaaS) business models, recurring revenue, and customer retention principles. - Experience managing renewal conversations, customer relationships, and contract timelines. - Strong communication and interpersonal skills, with the ability to build trust with customers and internal partners. - Ability to interpret data, identify trends, and use insights to support decision-making. - Experience using Salesforce, Gainsight, or similar customer relationship management and customer success tools. - Ability to work collaboratively across cross-functional teams. - Experience using Artificial Intelligence (AI) tools to improve efficiency, streamline workflows, synthesize research, or generate customer insights. Requirements - Manage the end-to-end renewal process for existing customer accounts, ensuring contracts are renewed accurately and on time. - Partner with customers ahead of contract expiration to review renewal options, answer questions, and address potential concerns. - Build and maintain strong customer relationships by understanding customer goals, usage, challenges, and opportunities. - Identify retention risks early and work with internal partners to develop practical strategies to support successful renewals. - Analyze renewal trends, license usage, and true-up requirements to inform customer conversations and account planning. - Collaborate with Sales, Customer Success, Product, and other GTM teams to deliver a consistent and positive customer experience. - Educate customers on the value of 1Password, including relevant product updates, features, and capabilities. - Ensure renewal agreements are properly documented and aligned with company policies and processes. - Share customer feedback and insights with internal teams to support product improvements and customer satisfaction. Benefits - The annual base salary for this role is between £57,000 GBP and £80,000 GBP. - Immediate participation in 1Password's benefits program (health, dental, pension, and many others). - Utilization of our generous paid time off. - An equity grant and, where applicable, participation in our incentive programs.
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