Role Description We are looking for a Renewals Specialist to join our team. This is a US based, remote role, reporting to the RVP, Renewals. The charter of this role is to protect and grow ARR, accelerate renewal cycles, and improve commercial outcomes. This position is regionally focused, supporting one or more AVPs and their chain of command. What you’ll do (Role Expectations) - Partner with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on time. - Monitor account health and customer risk signals to surface churn risks and growth opportunities. - Orchestrate account-level mitigation strategy and plans for at-risk and high-value clients with cross-functional teams. - Lead structured renewal forecast cadence calls with account teams for the current and future quarters. - Provide strategic renewal guidance and consultative support to drive retention, reduce churn, and improve renewal outcomes. Qualifications - Proven experience in Sales, Deal Desk, Renewals, or Renewal Operations. - Strong commercial acumen and financial analysis skills, including an understanding of SaaS and Renewal-related Revenue Recognition principles. - Proficiency with CRM and CPQ tools. - Innovative and disruptive thinking to identify the best strategies for customer retention and growth beyond the current renewal motion. - Exceptional communication, organization, and cross-functional project management skills. Requirements - You thrive in ambiguity and are comfortable building the path as you walk it. - You act like a conductor, operating with integrity and a passion for the mission. - You are a problem-solver, focused on finding solutions to challenges. - You are a high-trust collaborator, ambitious for the team and embracing a challenge culture. - You are a learner with a growth mindset, actively seeking feedback for development. Benefits - Various health plans. - Time off plans for vacation and sick time. - Parental leave options. - Retirement options. - Education reimbursement. - In-office perks, and more!

Role Description The Renewals Specialist is responsible for managing and processing SpyCloud’s customer renewals. In this position, you will ensure high customer satisfaction during the renewal cycle, maintain a high level of data accuracy, and partner with the Customer Success Management team to provide impeccable customer interaction. What You'll Do: - Renewals Process Ownership: Own the renewals process from start to finish. - Revenue Facilitation: Drive revenue by facilitating commitment and follow-through on securing payment from customers. - CPQ Management: Work in CPQ, ensuring completeness and accuracy of data and processes. - Customer Landscape Review: Work directly with the Customer Success Management team to review historical customer needs and the current landscape. - Quote and Purchase Order Creation: Create renewal quotes and purchase orders that follow company guidelines and expectations. - Renewal Focus: Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals. - Customer Communication: Communicate and follow up directly with customers as needed. - Issue Escalation: Identify when opportunities need to be escalated and work to find optimal solutions. - Metric Reporting: Report renewal metrics effectively to Customer Success Management and the VP, Customer Success. - Retention Goals: Achieve established retention goals. Qualifications - 3+ years of professional experience in sales, account management, customer success, finance, or a related industry. - Familiarity with Software as a Service (SaaS) solutions. - BA/BS/Undergraduate degree or equivalent experience required. - Salesforce experience required. - Detail-oriented with the ability to handle a large volume of renewal activity. - Strong customer service, listening, and communication skills. - Customer-focused approach to managing renewals and interactions. - Experience working on a team with a team player mentality. - Exceptional work ethic with a proactive approach to time management and organization. - Excellent communication, organizational, and multi-tasking skills. Requirements - CPQ experience preferred. Benefits - 401(k) with Employer Contribution - Health, Vision, and Dental Insurance - Health Savings Account (HSA) available with Employer Contribution - Employer Paid Life, Short-term, and Long-term Disability Insurance - Generous PTO Plan and 16 paid holidays per year

Role Description The Renewal Specialist is a critical role requiring the skills of a highly motivated and results-driven Customer Success (CS) professional. This role is focused on managing a high volume of client renewals through advanced automation tools and scalable outreach strategies. The ideal candidate will be responsible for maximizing customer retention rates, minimizing churn, and driving revenue growth through efficient renewal processes in the fast-paced events and ticketing sector. You Will - Customer Renewal Management: - Manage and execute renewal processes for a high-volume portfolio of event ticketing clients. - Proactively engage with customers 90-180 days prior to contract expiration dates. - Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline. - Conduct renewal negotiations and secure contract extensions with minimal manual intervention. - Identify and mitigate renewal risks through data-driven insights and customer analytics. - Automation & Scalable Outreach: - Implement and optimize automated renewal workflows using CRM and marketing automation platforms. - Design and execute multi-channel outreach campaigns (email, in-app notifications, SMS). - Leverage automation tools to send personalized renewal reminders and follow-up sequences. - Utilize AI-powered tools to predict churn risk and trigger appropriate intervention campaigns. - Create and maintain automated renewal templates and communication sequences. - Customer Relationship Management: - Build and maintain strong relationships with key stakeholders at client organizations. - Provide exceptional customer service throughout the renewal process. - Address customer concerns, objections, and renewal blockers effectively. - Collaborate with Customer Success, Sales, and Support teams to ensure seamless customer experience. - Gather and act on customer feedback to improve renewal processes and customer satisfaction. - Data Analysis & Reporting: - Track and analyze key renewal metrics including retention rates, churn rates, and revenue impact. - Monitor customer engagement metrics and usage patterns to identify renewal opportunities. - Generate regular reports on renewal performance and pipeline health. - Utilize customer data and analytics to segment customers and personalize outreach strategies. - Maintain accurate customer records and renewal documentation in CRM systems. - Upselling & Cross Selling: - Identify expansion opportunities during the renewal process. - Collaborate with sales teams on larger expansion opportunities. - Promote new features, add-ons, and enhanced service packages. Qualifications - Bachelor's degree in Business, Marketing, Communications, or related field. - 2+ years of experience in renewal management, account management, customer success, or sales roles. - Previous experience in B2B SaaS, subscription-based services, or events/ticketing industry preferred. - Proven track record of managing high-volume customer portfolios. - Proficiency with CRM platforms (Salesforce, HubSpot, or similar). - Experience with marketing automation tools (Marketo, Pardot, Mailchimp, or similar). - Knowledge of customer success platforms (Gainsight, ChurnZero, or similar). - Familiarity with ticketing systems and event management software. - Strong Excel/Google Sheets skills for data analysis and reporting. - Experience with email automation and drip campaign tools. Benefits - Comprehensive benefits and a wellness package above and beyond standard medical benefits. - Global benefit programs designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. - Support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

Title: Remote Retention and Recovery Specialist | $17.00 an Hour! Location: Remote Job Description: Full time job requisition id JR103542 Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for interacting with clients and client representatives via phone, email and or mail to secure the return of company rental equipment. This includes receiving, investigating and responding to all customer inquiries regarding shipments, products and complaints. This role… - Interacts with external and internal customers in a professional, helpful and courteous manner. - Manages incoming phone calls by responding to requests and assisting with inquiries. - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions. - Implements solutions to issues and /or escalates unresolved issues. - Answers client questions using scripted and non-scripted responses. - Records details of calls and messages. - Maintains access to, and security of, highly sensitive materials. - Refers client complaints to appropriate parties. - Maintains protocol information supplied from reference materials, memos, and training sessions. - Places outbound calls to clients and client representatives to discuss returning company equipment. - Recognizes, documents, and alerts manager of trends in calls and communications received. - Maintains detailed files for documentation. - Updates customer files, as warranted. - Attempts to convert clients who lose coverage through government agencies/third parties to private pay clients and persuades clients to reconsider cancellation. - Identifies root causes and recommends process improvements in order to prevent future problems. - Maintains project productivity and quality goals. - Participate in other projects or duties as assigned. We are interested in speaking to individuals with the following… - High School Diploma or GED required. - Zero (0) plus years of experience. - Or equivalent combination of education and/or experience. - Self-motivation and the ability to work independently and with teams. - Proficient in the use of Word, Excel, Outlook, and PowerPoint. - Excellent oral and written communication skills. - Proficient in managing multiple tasks as the same time. - Ability to work flexible hours and overtime when needed. Hourly Rate: $17.00 an Hour! Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. - EEO is The Law - click here for more information - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled - We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.