• Supervisar el progreso de un ensayo clínico • Actuar como uno de los puntos de contacto a nivel de Hub para las partes interesadas internas y externas • Contribuir significativamente al equipo de estudio para mejorar el rendimiento del sitio • Servir como un recurso clave para los colegas, proporcionando orientación y capacitación • Identificar nuevos investigadores potenciales

• Conduct remote or on-site visits to assess protocol and regulatory compliance and manage required documentation • Manage procedures and guidelines from different sponsors and/or monitoring environments • Ensure that the trial is conducted in accordance with the approved protocol, ICH-GCP guidelines, applicable regulations, and SOPs to guarantee subjects' rights, well-being, and data reliability • Ensure audit readiness and develop collaborative relationships with investigational sites • Monitors investigator sites with a risk-based monitoring approach: applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions to bring the site into compliance and decrease risks • Ensures data accuracy through SDR, SDV and CRF review as applicable through on-site and remote monitoring activities • Assess investigational product through physical inventory and records review • Escalate observed deficiencies and issues to clinical management expeditiously and follow all issues through to resolution • Conduct monitoring tasks in accordance with the approved monitoring plan

• Monitors investigator sites with a risk-based monitoring approach • Conducts monitoring tasks in accordance with the approved monitoring plan • Participates in the investigator payment process • Ensures audit readiness and develops collaborative relationships with investigational sites • Keeps in contact with investigative sites to confirm that the protocol is being followed

• Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned • Responds to telephone inquiries, requests and problems from merchants • Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals • Communicates applicable policies, procedures and practices to merchants • Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits