• Supervisar el progreso de un ensayo clínico • Actuar como uno de los puntos de contacto a nivel de Hub para las partes interesadas internas y externas • Contribuir significativamente al equipo de estudio para mejorar el rendimiento del sitio • Servir como un recurso clave para los colegas, proporcionando orientación y capacitación • Identificar nuevos investigadores potenciales

• Monitors investigator sites with a risk-based monitoring approach: applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions to bring the site into compliance and decrease risks • Ensures data accuracy through SDR, SDV and CRF review as applicable through on-site and remote monitoring activities • Assess investigational product through physical inventory and records review • Documents observations in reports and letters in a timely manner using approved business writing standards • Escalates observed deficiencies and issues to clinical management expeditiously and follow all issues through to resolution • May need to maintain regular contact between monitoring visits with investigative sites to confirm that the protocol is being followed, that previously identified issues are being resolved and that the data is being recorded in a timely manner • Conducts monitoring tasks in accordance with the approved monitoring plan • Participates in the investigator payment process • Ensures a shared responsibility with other project team members on issues/findings resolution • Investigates and follows-up on findings as applicable • Participates in investigator meetings as necessary • Identifies potential investigators in collaboration with the client company to ensure the acceptability of qualified investigative sites • Initiates clinical trial sites according to the relevant procedures to ensure compliance with the protocol and regulatory and ICH GCP obligations, making recommendations where warranted • Performs trial close out and retrieval of trial materials • Ensures that required essential documents are complete and in place, according to ICH-GCP and applicable regulations • Conducts on-site file reviews as per project specifications • Provides trial status tracking and progress update reports to the Clinical Team Manager (CTM) as required • Ensures study systems are updated per agreed study conventions (e.g. Clinical Trial Management System) • Facilitates effective communication between investigative sites, the client company and the PPD project team through written, oral and/or electronic contacts • Responds to company, client and applicable regulatory requirements/audits/inspections • Maintains & completes administrative tasks such as expense reports and timesheets in a timely manner • Contributes to the project team by assisting in preparation of project publications/tools, and sharing ideas/suggestions with team members • Contributes to other project work and initiatives for process improvement, as required

• Monitors investigator sites with a risk-based monitoring approach • Conducts monitoring tasks in accordance with the approved monitoring plan • Participates in the investigator payment process • Ensures audit readiness and develops collaborative relationships with investigational sites • Keeps in contact with investigative sites to confirm that the protocol is being followed

• Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned • Responds to telephone inquiries, requests and problems from merchants • Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals • Communicates applicable policies, procedures and practices to merchants • Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits