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Research Analyst

Research AnalystResearch AnalystFull TimeRemoteJuniorTeam 10,001+Since 1863H1B No SponsorCompany SiteLinkedIn

Location

California + 4 moreAll locations: California | Colorado | Nevada | New Mexico | Oregon

Posted

31 days ago

Salary

$20 - $22 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Research Analyst

U.S. Bank

• Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned • Responds to telephone inquiries, requests and problems from merchants • Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals • Communicates applicable policies, procedures and practices to merchants • Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits

Job Requirements

  • High school diploma or equivalent
  • Typically one to two years of customer service experience
  • Thorough knowledge of products, services, problem resolution practices and procedures
  • Effective telephone, interpersonal and verbal communication skills
  • Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
  • Ability to identify and resolve/escalate complex problems
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Proven commitment to high quality customer service
  • Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
  • Elavon experience HIGHLY PREFERRED

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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