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Research Analyst
Location
California + 4 moreAll locations: California | Colorado | Nevada | New Mexico | Oregon
Posted
31 days ago
Salary
$20 - $22 / hour
Seniority
Junior
Job Description
Research Analyst
U.S. Bank
• Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned • Responds to telephone inquiries, requests and problems from merchants • Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals • Communicates applicable policies, procedures and practices to merchants • Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits
Job Requirements
- High school diploma or equivalent
- Typically one to two years of customer service experience
- Thorough knowledge of products, services, problem resolution practices and procedures
- Effective telephone, interpersonal and verbal communication skills
- Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Ability to identify and resolve/escalate complex problems
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Proven commitment to high quality customer service
- Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Elavon experience HIGHLY PREFERRED
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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ELA Curriculum Research & Development Specialist
Think Academy USThink Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Role Description - Curriculum structure discussion: Participate in designing lesson structures and instructional activities for assigned units - Courseware development: Finalize product design details and complete courseware production - Supporting materials development: Create pre-class, during-class, and post-class teaching support materials - Revision based on feedback: Adjust courseware logic and details of supporting materials promptly according to feedback - Content review and finalization: Conduct final content review to ensure logical consistency, accurate alignment with standards, and file finalization Qualifications - 3–5 years of frontline teaching experience in U.S. K–5 ELA - 3+ years of experience in ELA curriculum product development, with a track record of independently designing or deeply participating in reading and writing curriculum development - Familiar with Common Core ELA standards for reading and writing skills, as well as reading & writing classroom activity design - Proficient in major U.S. reading and writing instructional frameworks (e.g., Reader's Workshop, Writer's Workshop) - Clear and rigorous instructional logic, strong learning ability - Able to deliver curriculum products on time and with high quality Requirements - (At least one of conditions 1 and 2 must be satisfied) Benefits - Compensation: $20-$30 per hour - Job Type: Part-Time Company Description Think Academy is part of TAL Education Group (NY: TAL). TAL holds an esteemed reputation and influence in the education industry, standing as an industry leader with 20 years of technological and experiential accumulation. Joining Think Academy means becoming part of a global operation, with opportunities to learn the most cutting-edge and practical knowledge and skills. Headquartered in Beijing, China, Think Academy now operates in Hongkong China, US, UK, Canada, Singapore, Australia, Malaysia, and we are still expanding globally. As a crucial strategic business of TAL, Think Academy embodies an inclusive, pragmatic, and innovative corporate culture when expanding its global operations. Guided by a startup spirit from 0 to 1, it unites its people with shared beliefs, driven by mission, embracing responsibility, being open and honest, and giving it their all.
