Role Description We’re seeking a bilingual, patient-focused Senior Patient Financial Counselor to help patients better understand their insurance coverage, expected costs, and available payment options before receiving care. - Speak directly with patients to verify benefits, explain out-of-pocket responsibilities, answer billing-related questions, and help resolve financial concerns with empathy and accuracy. - Partner closely with our insurance verification, authorization, and revenue cycle teams to ensure patients are financially cleared and prepared for their visits. - This position is ideal for candidates with experience in healthcare billing, insurance verification, patient access, financial counseling, medical call centers, or revenue cycle operations who enjoy helping patients navigate complex insurance and payment questions. Qualifications - 2–3+ years of experience in healthcare billing, insurance verification, patient financial counseling, revenue cycle, or patient access operations. - Strong understanding of insurance verification, benefits review, and patient financial responsibility. - Comfortable explaining medical billing and insurance information to patients in a clear, supportive manner. - Experience working within payer portals, EMR systems, and healthcare workflows. - Excellent communication and customer service skills with the ability to de-escalate patient concerns professionally. - Strong attention to detail and documentation accuracy. - Ability to work independently in a remote environment while collaborating across teams. - Bilingual in English and Spanish required. - High school diploma or equivalent (GED) required. Requirements - Experience with Athena Practice / Centricity. - Previous experience in a healthcare call center or centralized business office environment. - Familiarity with front-end revenue cycle processes including authorizations, referrals, and financial clearance. - Experience using Excel, Google Sheets, or reporting dashboards. Benefits - Medical, Dental, and Vision Insurance. - 401(k) with Company Match. - Paid Time Off (PTO) + Paid Company Holidays. - Company-Paid Life Insurance. - Short-Term Disability Insurance. - Employee Assistance Program (EAP). - Career Growth & Development Opportunities. - A collaborative, patient-focused culture committed to operational excellence and career development.

Role Description Our Travel Counselors work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you have Sabre booking experience, this is an excellent opportunity to leverage your expertise! Qualifications - Previous experience as a Travel Counselor (preferably corporate travel) - Proficiency with SABRE GDS (mandatory requirement) - Advanced English communication skills - Passion for excellence in client service, including proactive anticipation of needs - Professional communication - Act with integrity, and look after personal traveler information - Attention to detail - Resolving customer issues quickly and independently - Teamwork and openness to feedback Requirements - Advise and arrange travel for corporate business customers - Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations - Use Global Distribution Systems (Sabre) - Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems - Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy - Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics Benefits - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources - Travel perks with a choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first - Championing Inclusion in every aspect of our business with global INclusion Groups - And much more!

Role Description The Financial Counselor is responsible for maintaining communication with patients, facilities, insurance companies, and physicians on the patient liability prior to surgical procedures. Key Accountabilities - Must sign off, retrieve, work SRS, and email messages daily regarding deductible and self-pay patients. - Self-pay patient processes need to be completed upon receipt. - Deductible patients' processes need to be completed at least two weeks in advance of procedure. Essential Duties - Maintains contact with patients on out of pocket costs, self pay fees, deductibles, and co-insurance on surgeries. - Maintains contact with insurance companies on patient costs for surgeries. - Sustains open communication with physicians on status of patient surgeries. - Corrects and updates patient demographic information. - Corrects and updates patient insurance information. - Exemplifies the desired culture and philosophies of the organization. Qualifications - High School diploma or GED minimum education requirement. - Experience working with and interpreting medical insurance and benefits required. - One year minimum healthcare or related experience required. - Computer skills including, but not limited to, MS Office Suite. Requirements - Monday - Friday: 8:00am - 4:30pm. - Will train on site at 833 Chestnut Street, Philadelphia, PA 19107. - Will work remotely after training. - Employees with technical or performance issues may be required to work on site until corrected. Benefits - Competitive pay. - Comprehensive health and dental benefits. - Tuition reimbursement. - Paid time off. - Retirement savings plans. Company Description Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community.

Role Description This position is responsible for performing RN duties using established guidelines to ensure appropriate level of care as well as planning for the transition to the continuum of care. Performs duties and types of care management as assigned by management. The staffing requirements: Work week is 2 days during the week and 2 days on weekends, (4x10 shifts). The role trains 5 days 4-6 weeks M-F weekly, then goes to 4x10 schedule. Responsibilities: - Assesses patient's clinical need against established guidelines and/or standards to ensure that the level of care and length of stay of the patient are medically appropriate for inpatient stay. - Evaluates the necessity, appropriateness and efficiency of medical services and procedures provided. - Coordinates and assists in implementation of plan for members. - Monitors and coordinates services rendered outside of the network, as well as outside the local area, and negotiate fees for such services as appropriate. - Coordinates with patient, family, physician, hospital and other external customers with respect to the appropriateness of care from diagnosis to outcome. - Coordinates the delivery of high quality, cost-effective care supported by clinical practice guidelines established by the plan addressing the entire continuum of care. - Monitors patient's medical care activities, regardless of the site of service, and outcomes for appropriateness and effectiveness. - Advocates for the member/family among various sites to coordinate resource utilization and evaluation of services provided. - Encourages member participation and compliance in the case/disease management program efforts. - Documents accurately and comprehensively based on the standards of practice and current organization policies. - Interacts and communicates with multidisciplinary teams either telephonically and/or in person striving for continuity and efficiency as the member is managed along the continuum of care. - Understands fiscal accountability and its impact on the utilization of resources, proceeding to self-care outcomes. - Evaluates care by problem solving, analyzing variances and participating in the quality improvement program to enhance member outcomes. - Completes other assigned functions as requested by management. Qualifications - High School Diploma/GED required - Bachelor degree preferred or relevant experience in lieu of degree - Requires a minimum of two (2) years clinical experience. - Active Unrestricted NJ RN License or active Compact License Required. Requirements - RN’s are required to work a specified number of weekends and holidays to meet Regulatory and Accrediting body standards. Requirements may vary based on department’s business needs. Knowledge - Prefers proficiency in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint and Outlook). - Prefers knowledge in the use of intranet and internet applications. - Prefers working knowledge of case/care management principles. - Prefers working knowledge of principles of utilization management. - Prefers basic knowledge of health care contracts and benefit eligibility requirements. - Prefers knowledge of hospital structures and payment systems. Skills and Abilities - Analytical - Compassion - Interpersonal & Client Relationship Skills - Judgment - Listening - Planning/Priority Setting - Problem Solving - Team Player - Time Management - Written/Oral Communication & Organizational Skills Benefits - Comprehensive health benefits (Medical/Dental/Vision) - Retirement Plans - Generous PTO - Incentive Plans - Wellness Programs - Paid Volunteer Time Off - Tuition Reimbursement Salary Range $70,500 - $94,395. This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.