• Facilitate HCP medical education programs by applying technical expertise and leading agenda and content development. • Monitor and assess competitive market positioning, including key competitor strengths and weaknesses, to inform strategic decision‑making. • Collaborate with key opinion leaders to design and facilitate educational materials. • Responsible for developing and managing customer-facing strategy, content and education programs. • Conduct on-going evaluation of training programs including recommendations for improvement. • Defines key learning objectives for training curriculum. • Lead and execute negotiations for third‑party contracts, ensuring terms align with business, financial, and compliance requirements. • Manage education program activities through on‑site leadership and direct engagement with HCPs and Stryker customers to ensure a high‑quality experience. • Develop, facilitate and/or participate in training for sales and/or Marketing employees. • Analyzes metrics and appraises the effectiveness of education methods, costs, and results. • Engage and query the key stakeholders to ensure appropriate educational program utilization.

• Support the organization’s national corporate accountability work. • Draft and launch the End the Exception report cards for at least 25 major corporations. • Secure a minimum of 20 commitments for the Drop Vanguard campaign. • Lead or support the execution of at least three successful direct actions targeting prison profiteers. • Assist in managing corporate campaigns from planning through execution. • Conduct research, facilitate meetings, draft materials, and track progress. • Collaborate with the communications team on campaign-related activities.

• Assist attorneys and case managers in reviewing and assessing the merits of clients’ Personal Injury claims • Support the development of claims from intake through resolution by gathering documentation • Prepare and organize demand packages, including medical summaries and supporting evidence • Serve as a primary point of contact for clients during the pre-litigation phase • Communicate with insurance carriers to confirm coverage and provide documentation • Maintain organized electronic case files and track deadlines

• Lead and manage a large team of Video Interpreters with integrity, authenticity, and accountability. • Foster a safe, diverse, and inclusive team culture grounded in collaboration, respect, and psychological safety. • Conduct regular 1:1 meetings, performance conversations, and development planning sessions. • Provide mentorship, professional case conferencing, and coaching to support interpreter growth and resilience. • Support conflict resolution and guide interpreters through the Support Improvement Program when applicable. • Participate in recruitment efforts, including candidate assessments and interviews. • Monitor daily operations to ensure alignment with Convo standards, CRTC regulations, CAV guidelines, and applicable provincial and labour requirements. • Partner with Workforce Management and Operations teams to ensure staffing alignment and service continuity. • Approve timecards and complete required operational reports with accuracy and timeliness. • Step in to interpret (Deaf or Hearing Interpreter) when operationally necessary to support service delivery and maintain team connection. • Analyze daily, weekly, and monthly Interpreter Service Index reporting and related performance data. • Review customer feedback and quality metrics to identify coaching opportunities and performance trends. • Ensure interpreters remain informed and up-to-date on product updates, procedural changes, and company initiatives. • Drive accountability while balancing performance expectations with interpreter well-being. • Collaborate with Interpreter Operations, Quality Assurance, Workforce Management, and People & Culture to align on standards, performance, and workforce needs. • Represent Convo’s values and mission in cross-departmental initiatives and discussions.