• Analyze and map contract prioritization frameworks to corresponding solutions to maximize performance outcomes and resource utilization • Develop systematic approaches for aligning high-priority contracts with optimal solution delivery models • Monitor and adjust solution assignments based on contract performance data and strategic priorities • Create and maintain solution-to-contract mapping documentation and workflows • Conduct comprehensive analysis of the Patient & Practice Solutions portfolio to identify optimization opportunities, gaps, and strategic alignment with business objectives • Develop and maintain holistic view of all solutions offerings, including performance metrics • Prepare executive reports on portfolio performance, capacity utilization, and strategic recommendations • Serve as the operational bridge between contract prioritization and solution delivery teams • Collaborate with capacity planning teams to ensure solution rollouts align with available resources and operational capabilities • Partner with stakeholder teams to ensure seamless solution delivery

Role Description This position is a GS-1811-14, Criminal Investigator who serves as the Operations Officer for the Office of Investigations in the Office of Inspector General at the U.S. National Science Foundation. As the GS-1811-14 Criminal Investigator (Operations Officer), you will be responsible for the following: - Identifies indicators of fraud by developing proactive analytical methodologies. - Drafts referrals to program integrity investigators based on uncovered indicators of fraud that warrant further investigation. - Tracks activity in all proactive investigative initiatives for review to identify and analyze emerging fraud trends. - Reviews OI policies and procedures to identify any necessary changes to address new legislation, policy changes and/or emerging issues. - Drafts changes to existing procedures or new policies to address new legislation, policy changes and/or emerging issues. - Uncovers information in support of the analysis of complaints received through the OIG hotline by conducting investigative interviews. - Determines NSF program areas susceptible to fraudulent activity by researching and analyzing NSF funding programs. - Addresses uncovered indicators of fraud in NSF programs by designing proactive investigation initiatives. - Determines whether further investigation into indicators of fraud uncovered in NSF programs by analyzing alert information and performing any additional research. - Leads OI's efforts in conducting peer reviews, ensuring that those efforts comply with policies and guidelines of OI, OIG and the Council of the Inspectors General on Integrity and Efficiency (CIGIE). Qualifications - SPECIALIZED EXPERIENCE: To qualify at the GS-14 level, you must have one year of specialized experience equivalent to the GS-13 level in the Federal service. - Specialized experience is defined as: - Identifying indicators of fraud by developing proactive analytical methodologies. - Referring indicators of fraud for further investigation. - Tracking proactive investigative activity to identify and analyze emerging fraud trends. - Uncovering information to analyze reported complaints by conducting investigative interviews. - Drafting changes to organizational policies and procedures to address new legislation, higher-level policy changes, and/or emerging issues. - Experience refers to paid/unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Requirements - TIME-IN-GRADE: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. - For a GS-14 position, you must have served 52 weeks at the GS-13. - An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. - Applicants are subject to the maximum entry age into federal law enforcement positions, which is the date immediately preceding an individual's 37th birthday, unless they are eligible for veterans' preference. - The duties of positions in the 1811 job series require moderate to arduous physical exertion involving walking and standing, the use of firearms, and exposure to inclement weather. - The applicant must successfully complete a pre-employment physical examination. - Manual dexterity with comparatively free motion of fingers, wrists, elbows, shoulders, hips, and knees is required. - Sufficiently good vision in each eye, with or without correction, is required to perform the duties satisfactorily. - Hearing loss, as measured by an audiometer, must not exceed 35 decibels at 1000, 2000, and 3000 Hz levels. - Applicants must possess emotional and mental stability. - This position requires medical health screening for pre-employment, and biannually thereafter. - This position requires successful completion of physical qualifications testing for positions that may require travel to Antarctica. - The completion of the Basic Criminal Investigator Training Program at a Federal Law Enforcement Training Center (FLETC) or other equivalent law enforcement training is required. Benefits - Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. - It is highly recommended that multiple SF-50s be submitted to verify that time-in-grade requirements are met.

• Make a Difference in YOUR Career! • Overseeing and assisting Plant Warehouse Managers with KPI data • Pointing out trends and assisting with Process Improvement to improve those metrics • Managing the Warehouse KPI Data Tracker and Scorecard • Administering Warehouse Gap Analysis audits in all warehouses • Working directly with Plant Warehouse Managers to bridge noted gaps • Assisting in the setup of 3pl warehouses, including training of warehouse associates • Playing a key role in SAP implementations in plants • Overseeing the implementation of the Web based Dock Schedule including training and functionality of the tool

• This role is Home-Based. • The Warehouse Operations Manager will also manage the Warehouse KPI Data Tracker and Scorecard, ensuring goals and expectations are met. • The Warehouse Operations Manager will be responsible for administering Warehouse Gap Analysis audits in all warehouses ensuring Refresco Warehouse Standards are met and adhered to. • This person will work directly with Plant Warehouse Managers to bridge any noted gaps and follow up as required. • The Warehouse Operations Manager will also assist in the setup of 3pl warehouses, including training of warehouse associates. • This person will also play a key role in SAP implementations in plants. • The Warehouse Operations Manager will work closely with the Senior Manager of Operations on Pallet Handling requirements in all warehouses ensuring plant needs are met to ensure timely and efficient pallet movement. • The Warehouse Operations Manager will also oversee the implementation of the Web based Dock Schedule including training and functionality of the tool.