• Serve as the primary point of contact for client leadership and key stakeholders • Provide executive oversight and management of all contract activities and deliverables • Lead operational planning, staffing coordination, workload management, and resource allocation activities • Manage multidisciplinary teams and subcontractors to ensure successful contract execution • Oversee operational performance, quality management, reporting activities, and deliverable schedules • Monitor program risks, operational metrics, staffing utilization, and project performance • Ensure timely delivery of high-quality deliverables and operational support activities • Support implementation of quality assurance and continuous improvement initiatives • Coordinate stakeholder communications, executive briefings, and operational meetings • Manage schedules, staffing plans, budgets, and reporting activities • Support governance, operational oversight, and strategic planning efforts • Collaborate with operational, compliance, analytics, and technical teams to support successful program execution

• Ensure end-to-end delivery: You’re responsible for making sure your production team delivers reliably every week — and you step in when someone is unavailable. • Meet team goals: You know the operational performance targets and help your team achieve them. • Brief and provide feedback to Creative Strategists: You set the content direction, brief new clients and onboarding processes, and give feedback on script and strategy level. • Client management and calls: You are the first point of contact for clients in Slack and run the regular client calls. • Second escalation point for your team: When video editors, the Content Manager, or Production Assistant can’t resolve an issue with their direct contacts, you handle it. • Manage team capacity: You recognize when the production team reaches capacity limits and are responsible for hiring and onboarding new team members. • Continuous improvement: You continuously develop your production team — processes, projects, employee development and training.

Role Description This role owns Swell’s operating system end-to-end. Campaigns hit deadlines because this person makes them. Designs go to clients cleared for approval because this person catches what would have gone out otherwise. Capacity stays manageable week to week because this person grooms the sprint, not because everyone tries harder. This is the seat that decides whether Swell scales smoothly or burns out trying. What you'll own - Campaign lifecycle across every active account - Run the full ClickUp campaign workflow per account, from planning to strategy to client approval to launch. - Confirm receipt of campaign details and assets at kickoff; identify gaps before they become launch delays. - Own the internal review checkpoint — assets do not go to clients until they are cleared by you. - Client communication and approvals - Support during recurring client calls; update the agenda, capture decisions, schedule next steps. - Manage the approval cycle: submit design direction, surface revisions, get sign-off, route final proof, confirm launch. - Set and re-set client expectations when timelines slip — early, in writing, with the new plan attached. - Sprint and team capacity - Groom the sprint to protect billable hours; account for each team member's typical unplanned load when planning capacity. - Flag capacity risk before it becomes a missed deadline or a burnout signal. - Surface friction patterns (scope creep, late assets, ambiguous briefs) and design the process change that fixes them. - Process and systems - Maintain and extend templates: new client setup, conference backlogs, campaign details forms, design feedback checklists. - Own ClickUp workflow integrity — stage-triggered automations, accurate status, no orphan tasks. - Document the client communication model so it's transferable, not stored in your head. - Team rituals and operations - Run Swell huddles; contribute to the Agency Services All-Hands. - Onboard new team members (employees and freelancers). - Partner with the Ads Team Lead on team-level decisions; partner with the Director of Agency Services on cross-team operations (Web, HubSpot, and Coaching teams). How we operate IMPACT (Swell’s parent company) runs on EOS. You'll own a scorecard, set quarterly Rocks, run a Level 10 meeting for Swell, and work the Issues List. If that vocabulary is familiar, you'll be productive faster. If it's not, we'll teach it but you should already be the kind of operator who would have built something like it on your own. We're also building toward an AI-forward operating model. The team uses Claude and other tools daily. You don't need to be an AI expert but you need to be the kind of person who looks at a repeatable workflow and asks where the automation belongs. Qualifications - 4+ years running multi-account project or operations management inside an agency, ideally paid media or digital marketing. - Working understanding of how paid campaigns get built and launched (you don't need to run ads, you need to know what a launch readiness checklist looks like). - Strong ClickUp proficiency, or equivalent fluency in Asana / Basecamp / Trello with willingness to switch. - Comfort maintaining quality and deadlines with both internal teammates and external clients. - Track record of building or rebuilding processes (via templates, automations, documented workflows), not just executing existing ones. - Direct, clear written communication; you can deliver a status update or a hard "no" in three sentences. - Pattern-recognition for capacity risk — you notice when a teammate is overloaded before they say so. Bonus - Experience inside an EOS, Traction, or ScalingUp company. - Familiarity with Looker Studio, Swydo, or other reporting tools. - Comfortable using AI tools (Claude, ChatGPT) inside daily ops workflows. - Experience onboarding clients or team members into a structured operating system. Tools you'll use daily - ClickUp - Basecamp - Slack - Zoom - Google Workspace - Claude - Zapier - Swydo - Vidyard What this role is not - Not a coordinator role. You will be expected to make decisions, not pass messages. - Not a launching pad into ad strategy or design; those are separate seats. - Not a 9–5 with predictable volume. Agency cadence means surge weeks and quiet weeks. Growth path This role is positioned to expand into broader agency operations as the business grows. Benefits - Competitive salary range of $85,000 to $115,000, based on experience. - Health, vision, and dental coverage. - 401(k) with company match. - Paid time off and a flexible work schedule. - Paid parental leave to support your growing family. - Comprehensive benefits package. Work Environment This is a fully remote position, open to candidates anywhere in the United States. We expect a professional, distraction-free workspace equipped with strong internet, good lighting, and an environment conducive to client-facing work. Working hours are 9:00 AM to 5:00 PM Eastern Time to align with client schedules and internal team operations. We offer flexibility for independent work outside of client meetings and team rituals. Travel is minimal but may include occasional trips to visit clients, typically no more than a few times per quarter. Additionally, travel will be required to attend IMPACT's conferences, held twice a year. Equal Opportunity Employer IMPACT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. IMPACT provides reasonable accommodations to individuals with disabilities in the hiring process and throughout employment, as required by law.

Role Description We are seeking a Senior Proposal Coordinator (Temporary) to join our Marketing team . This is a unique opportunity for an entrepreneurial, highly driven individual with a well-rounded skill set to join a dynamic, collaborative group whose responsibilities extend beyond a traditional proposal role. The ideal candidate will not only have a strong grasp of high-level proposal development (RFQs, RFIs, SOQs, LOIs, etc.) but will also be a flexible, strategic thinker capable of partnering across the organization and contributing to a variety of initiatives. This is a temporary Senior Proposal Coordinator role designed to stabilize active proposal work during a defined coverage period, starting as temporary part-time and shifting to a 30-hour/week schedule; the role is hands-on and requires immediate ownership of live proposals with minimal ramp-up. This role requires a highly motivated, proactive individual who is enthusiastic, agile, and able to manage multiple priorities effectively. The ideal candidate is a self-starter and problem solver who can navigate challenges, communicate effectively with stakeholders, and keep projects moving forward. Strong executive presence is essential, with the ability to lead meetings across all levels of the organization and provide thoughtful, diplomatic input when needed. Exceptional verbal and written communication skills, along with strong attention to detail and organizational skills, are critical to success. The selected candidate will take ownership of proposal efforts from concept to completion, leading cross-functional collaboration and ensuring high-quality deliverables. This role offers the opportunity to support a global, multi-disciplinary firm, working on high-impact projects with meaningful internal and external outcomes. You will also play a key role in influencing proposal operations, processes, and efficiencies within a fast-paced yet flexible environment that values strong team culture and collaboration across the globe. Qualifications - 3+ years of experience planning, preparing, and developing proposals - Bachelor’s degree in Journalism, Marketing, English or Mass Communications - Strong project management skills - Strong interpersonal skills - Time management skills—ability to manage, organize, and prioritize competing deadlines - Exceptional writing, editing, and document layout skills - Proficient in Adobe Creative Suite - Intermediate to expert skills in Microsoft Office Suite - Availability to support a temporary coverage period, starting with a part-time schedule of approximately 20 hours per week and increasing to 30 hours per week, with the ability to contribute immediately in a hands-on, execution-focused capacity. Requirements - Ability to manage flexible or irregular (global) work hours on occasion - Microsoft Dynamics CRM experience - APMP certification Benefits - This is a temporary position supporting a defined coverage period. - The role begins as part-time and transitions to a 30-hour/week schedule. - Please note that temporary roles are not eligible for company-sponsored benefits. - A reasonable estimate of the salary range for this role is $70,000-$90,000. - Any offered salary range is based on a wide array of factors, including, but not limited to, skill set, experience, training, location, scope of role, management responsibility, etc.