IMPACT

• Creative strategy per client. You run the design strategy process for each account — competitor and market research, testing plans, and campaign concepts tied to performance data. • Static ad design. First drafts and full campaign suites for Meta, Google, and LinkedIn. Data-driven creative that's built to convert, not win awards. • Revision cycles. Internal and client feedback rounds, managed to a standard: tight turnarounds, limited rounds, clear rationale when you push back. • The AI production pipeline. You operate and improve our versioning/resizing workflow. When a new tool cuts production time without cutting quality, you test it and systematize it. • Video creative direction. Scripting, storyboards, and creative briefs for video ads. Editing execution is a plus. • Contractor quality control. Offshore and freelance design output goes through you before it ships. If it's not client-ready, it doesn't go out. • Asset hygiene. Working files, final files, and folder structure stay organized and findable. The next person can pick up any account cold.

Role Description You are the creative anchor for Swell's paid media clients. You own ad creative from concept through final asset: design strategy, first drafts, revision cycles, and the production pipeline that gets variants out the door. This role requires using an AI-assisted production stack. You’ll spend your hours on the work that requires judgment — concepting, client-facing creative strategy, and revision decisions — not hand-resizing 40 banner variants. You'll work directly with our Head of Paid Media and alongside contract design and video talent whose output you quality-check before it reaches a client. What you'll own: - Creative strategy per client: run the design strategy process for each account — competitor and market research, testing plans, and campaign concepts tied to performance data. - Static ad design: first drafts and full campaign suites for Meta, Google, and LinkedIn. Data-driven creative that's built to convert, not win awards. - Revision cycles: internal and client feedback rounds, managed to a standard: tight turnarounds, limited rounds, clear rationale when you push back. - The AI production pipeline: operate and improve our versioning/resizing workflow. Test and systematize new tools that cut production time without cutting quality. - Video creative direction: scripting, storyboards, and creative briefs for video ads. Editing execution is a plus. - Contractor quality control: offshore and freelance design output goes through you before it ships. If it's not client-ready, it doesn't go out. - Asset hygiene: working files, final files, and folder structure stay organized and findable. What does success in the role look like? - First-draft turnaround time per request - Revision rounds per asset (target: ≤2) - On-time delivery rate across active accounts - Creative test volume shipped per client per month - Exact targets are set with you in your first 30 days. Qualifications - 3–5 years designing digital ad creative (agency or in-house performance marketing) - A portfolio of direct-response work with proven results - Deep understanding of branding & digital buyer psychology - Advanced proficiency in: Adobe Photoshop, Google Business Suite - Fluency in Figma - Experience with Adobe Premiere Pro & Creatopy / The Brief or a comparable ad production platform is a plus - Comfort attending video calls and talking strategy with clients - Meticulous attention to detail (typos, alignment, brand compliance) - Strong written communication; you'll explain creative decisions to clients and teammates in writing daily - Ability to take direct feedback, give direct feedback, and hold a quality bar with contractors without drama - Voracious learner focused on personal development - Excellent time management skills Requirements - AI & Automation: Strong preference for designers who already use (or are eager to use): - AI-assisted image generation or enhancement - Background removal, upscaling, smart resizing - Template-based workflows - Any AI tools that reduce repetitive effort without sacrificing quality Benefits - Competitive salary range of $60,000 to $70,000, based on experience - Health, vision, and dental coverage - 401(k) with company match - Paid time off and a flexible work schedule - Paid parental leave to support your growing family Work Environment At IMPACT, our culture is built on our core values of being proactive, accountable, caring, and team-oriented. We are a group of driven professionals who are passionate about growing in our careers, delivering exceptional results for our clients, and supporting one another every step of the way. Mediocrity isn't an option — we show up every day committed to being our best and getting better. Collaboration is at the heart of everything we do, and we foster an environment free of egos, drama, or excuses. This is a fully remote position, open to candidates anywhere in the United States. We expect a professional, distraction-free workspace equipped with strong internet, good lighting, and an environment conducive to client-facing work. Working hours are 9:00 AM to 5:00 PM Eastern Time to align with client schedules and internal team operations. We offer flexibility for independent work outside of client meetings and team rituals. Travel is minimal but may include occasional trips to visit clients, typically no more than a few times per quarter. Additionally, travel will be required to attend IMPACT's conferences, held twice a year. IMPACT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. IMPACT provides reasonable accommodations to individuals with disabilities in the hiring process and throughout employment, as required by law.

Role Description This role owns Swell’s operating system end-to-end. Campaigns hit deadlines because this person makes them. Designs go to clients cleared for approval because this person catches what would have gone out otherwise. Capacity stays manageable week to week because this person grooms the sprint, not because everyone tries harder. This is the seat that decides whether Swell scales smoothly or burns out trying. What you'll own - Campaign lifecycle across every active account - Run the full ClickUp campaign workflow per account, from planning to strategy to client approval to launch. - Confirm receipt of campaign details and assets at kickoff; identify gaps before they become launch delays. - Own the internal review checkpoint — assets do not go to clients until they are cleared by you. - Client communication and approvals - Support during recurring client calls; update the agenda, capture decisions, schedule next steps. - Manage the approval cycle: submit design direction, surface revisions, get sign-off, route final proof, confirm launch. - Set and re-set client expectations when timelines slip — early, in writing, with the new plan attached. - Sprint and team capacity - Groom the sprint to protect billable hours; account for each team member's typical unplanned load when planning capacity. - Flag capacity risk before it becomes a missed deadline or a burnout signal. - Surface friction patterns (scope creep, late assets, ambiguous briefs) and design the process change that fixes them. - Process and systems - Maintain and extend templates: new client setup, conference backlogs, campaign details forms, design feedback checklists. - Own ClickUp workflow integrity — stage-triggered automations, accurate status, no orphan tasks. - Document the client communication model so it's transferable, not stored in your head. - Team rituals and operations - Run Swell huddles; contribute to the Agency Services All-Hands. - Onboard new team members (employees and freelancers). - Partner with the Ads Team Lead on team-level decisions; partner with the Director of Agency Services on cross-team operations (Web, HubSpot, and Coaching teams). How we operate IMPACT (Swell’s parent company) runs on EOS. You'll own a scorecard, set quarterly Rocks, run a Level 10 meeting for Swell, and work the Issues List. If that vocabulary is familiar, you'll be productive faster. If it's not, we'll teach it but you should already be the kind of operator who would have built something like it on your own. We're also building toward an AI-forward operating model. The team uses Claude and other tools daily. You don't need to be an AI expert but you need to be the kind of person who looks at a repeatable workflow and asks where the automation belongs. Qualifications - 4+ years running multi-account project or operations management inside an agency, ideally paid media or digital marketing. - Working understanding of how paid campaigns get built and launched (you don't need to run ads, you need to know what a launch readiness checklist looks like). - Strong ClickUp proficiency, or equivalent fluency in Asana / Basecamp / Trello with willingness to switch. - Comfort maintaining quality and deadlines with both internal teammates and external clients. - Track record of building or rebuilding processes (via templates, automations, documented workflows), not just executing existing ones. - Direct, clear written communication; you can deliver a status update or a hard "no" in three sentences. - Pattern-recognition for capacity risk — you notice when a teammate is overloaded before they say so. Bonus - Experience inside an EOS, Traction, or ScalingUp company. - Familiarity with Looker Studio, Swydo, or other reporting tools. - Comfortable using AI tools (Claude, ChatGPT) inside daily ops workflows. - Experience onboarding clients or team members into a structured operating system. Tools you'll use daily - ClickUp - Basecamp - Slack - Zoom - Google Workspace - Claude - Zapier - Swydo - Vidyard What this role is not - Not a coordinator role. You will be expected to make decisions, not pass messages. - Not a launching pad into ad strategy or design; those are separate seats. - Not a 9–5 with predictable volume. Agency cadence means surge weeks and quiet weeks. Growth path This role is positioned to expand into broader agency operations as the business grows. Benefits - Competitive salary range of $85,000 to $115,000, based on experience. - Health, vision, and dental coverage. - 401(k) with company match. - Paid time off and a flexible work schedule. - Paid parental leave to support your growing family. - Comprehensive benefits package. Work Environment This is a fully remote position, open to candidates anywhere in the United States. We expect a professional, distraction-free workspace equipped with strong internet, good lighting, and an environment conducive to client-facing work. Working hours are 9:00 AM to 5:00 PM Eastern Time to align with client schedules and internal team operations. We offer flexibility for independent work outside of client meetings and team rituals. Travel is minimal but may include occasional trips to visit clients, typically no more than a few times per quarter. Additionally, travel will be required to attend IMPACT's conferences, held twice a year. Equal Opportunity Employer IMPACT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. IMPACT provides reasonable accommodations to individuals with disabilities in the hiring process and throughout employment, as required by law.

• Run the full ClickUp campaign workflow per account, from planning to strategy to client approval to launch. • Confirm receipt of campaign details and assets at kickoff; identify gaps before they become launch delays • Own the internal review checkpoint — assets do not go to clients until they are cleared by you • Support during recurring client calls; update the agenda, capture decisions, schedule next steps • Manage the approval cycle: submit design direction, surface revisions, get sign-off, route final proof, confirm launch • Set and re-set client expectations when timelines slip — early, in writing, with the new plan attached • Groom the sprint to protect billable hours; account for each team member's typical unplanned load when planning capacity • Flag capacity risk before it becomes a missed deadline or a burnout signal • Surface friction patterns (scope creep, late assets, ambiguous briefs) and design the process change that fixes them • Maintain and extend templates: new client setup, conference backlogs, campaign details forms, design feedback checklists • Own ClickUp workflow integrity — stage-triggered automations, accurate status, no orphan tasks • Document the client communication model so it's transferable, not stored in your head • Run Swell huddles; contribute to the Agency Services All-Hands • Onboard new team members (employees and freelancers) • Partner with the Ads Team Lead on team-level decisions; partner with the Director of Agency Services on cross-team operations (Web, HubSpot, and Coaching teams)