• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies • Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery • Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact • Serve as the primary escalation point for complex billing issues, disputes, and exceptions • Lead collections processes, including AR aging, follow-ups, and dispute resolution • Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness • Ensure timely and accurate cash application and reconciliation • Own and continuously improve billing and AR processes to driving scalability and efficiency • Identify and implement automation opportunities across systems and workflows • Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution • Ensure billing and AR processes are SOX-compliant and audit-ready • Lead, mentor, and develop a high-performing Global Billing Operations team

Role Description Are you a problem-solver who believes that great service is the best retention strategy? As a Performance Operations Specialist, you will serve as the primary point of contact for our high-volume portfolio of emerging dealer partners. Reporting into the VP, Performance Operations, your mission is to provide high-quality, scalable support that ensures our dealers remain active, healthy, and satisfied with the TrueCar platform. In this role, you are focused on performance, stability, and retention. You will act as a subject-matter expert, using a tech-touch model to provide technical guidance and best-practice training at scale. You will leverage AI-driven workflows and automated processes to ensure every dealer in your portfolio is technically sound and sees the value in their investment, playing a critical role in reducing churn across a healthy dealer network. How you will contribute to TrueCar’s success: - Establish and maintain business rapport with a range of contacts at assigned Dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager). - Assist with outbound outreach campaigns via phone and email to drive key organizational priorities, such as pricing updates, program compliance, or system migrations, ensuring their accounts remain optimized and aligned with TrueCar’s marketplace standards. - Manage and triage our inbound email and phone queues, maintaining a high level of responsiveness and ensuring our dealer partners receive the support they need to succeed. - Proactively monitor account health indicators to identify opportunities to step in to fix CRM lead flow issues, inventory feed errors, and pricing inaccuracies before they become reasons for a dealer to cancel. - Monitor, tweak, and refine automated communication sequences and AI-driven engagement processes to ensure they remain accurate, human-centric, and effective for a high-volume audience. - Leverage 1-to-many communication tools (webinars, group training, and AI automated outreach) to ensure your book of business understands how to maximize TrueCar’s products and services successfully. - Build your product expertise to troubleshoot performance issues, correct technical errors, and strengthen the partnership through solution-based service. - Ensure every dealer interaction and technical resolution is meticulously documented in Salesforce, providing the company with a clear picture of our lower-tier partner segment. - Work alongside the Dealer Performance team to flag accounts that may be ready for a higher tier of service or require a more dedicated sales touch. Qualifications - Proven inside sales and/or service account management or equivalent experience. - Experience managing, meeting, and exceeding goals and objectives. - Ability to multi-task and handle multiple priorities simultaneously while meeting assigned deadlines. - Demonstrated proficiency with communication skills (written, verbal, and presentation) required. - Proficient in managing high volumes of accounts within Salesforce (or other CRM); comfortable working with AI-driven productivity tools (nice to have). - Ability to interpret and share client performance reporting (visuals through tools like Tableau). - A mindset geared toward process optimization and an interest in refining automated workflows to improve dealer engagement. - A background in customer success or high-level support, where your success was measured by satisfaction and retention. - Proven ability to manage a large volume of accounts. - Strong written and verbal communication skills, with a focus on maintaining a personal touch in an automated and scalable environment. Requirements - Hourly pay range: $31.25 - $33.65. - TrueCar does not accept unsolicited agency submissions. - If you are based in California, we encourage you to read this important information for California residents linked here.

Role Description As an Applicant Operations Specialist, you will provide high-level administrative and operational support to healthcare executives. This role exists to ensure executives can focus on patient care, strategic initiatives, and leadership priorities by managing schedules, communications, and coordination tasks. You will work closely with healthcare staff and leadership, handling sensitive information in a regulated environment. The role is execution-focused, detail-oriented, and requires strong judgment, discretion, and proactive problem-solving. Candidates who thrive are highly organized, dependable, and comfortable supporting multiple stakeholders simultaneously in a fast-paced remote setting. Your Impact - Directly improve executive efficiency by managing time-sensitive priorities and administrative workflows. - Reduce scheduling conflicts, improve communication flow, and support smooth patient-related coordination. - Ensure compliance with healthcare privacy standards to protect sensitive patient and organizational data. - Enable healthcare leaders to focus on strategic decisions and high-quality patient outcomes. - Maintain operational consistency and professionalism across workflows. Core Responsibilities - Executive Administrative Support – 50% - Manage and maintain multiple executive calendars, scheduling meetings and resolving conflicts proactively. - Coordinate internal and external meetings, prepare agendas, and manage executive correspondence. - Co-lead and support high-level projects by tracking timelines, follow-ups, and deliverables. - Prepare reports, presentations, and executive documentation as needed. - Ensure executives are aligned on priorities, deadlines, and scheduling requirements. - Patient & Healthcare Coordination – 30% - Support executives with patient scheduling and related coordination requirements. - Liaise with healthcare staff to align priorities and ensure smooth communication. - Assist with organizing information related to patient care workflows while maintaining accuracy. - Coordinate follow-ups and maintain responsiveness across patient-related administrative tasks. - Help ensure operational continuity between leadership and healthcare support teams. - Confidentiality & Compliance – 20% - Ensure adherence to HIPAA and healthcare data privacy standards in all administrative tasks. - Handle sensitive patient and business information with discretion and professionalism. - Maintain secure documentation and follow compliance-related processes consistently. - Support accurate recordkeeping and compliance-driven operational workflows. Qualifications - 2+ years of experience in healthcare operations, patient intake, telehealth, or patient-facing support roles. - Experience supporting executives in a healthcare or regulated environment. - Working knowledge of HIPAA and healthcare compliance standards. - Excellent organizational, time management, and written/verbal communication skills. - High level of discretion, reliability, and attention to detail. - Ability to manage multiple priorities and stakeholders simultaneously. - Tech-savvy and confident navigating digital systems and scheduling platforms. - Strong problem-solving and proactive coordination skills. Nice-to-Haves - Background in US healthcare administration. - Familiarity with EHR/EMR systems. - Experience supporting multiple executives simultaneously. - Experience working in startup or high-growth healthcare environments. - Exposure to operational project coordination or workflow management. Tools Proficiency - Required: - Google Workspace (Docs, Sheets, Calendar) - Email and calendar management tools - Video conferencing tools (e.g., Zoom) - Team communication tools (e.g., Slack) - Preferred: - EHR/EMR systems - Project or task management tools (e.g., Asana, Notion) Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide Our Recruitment Process - Application - Screening - Skills Assessment - Top-grading Interview - Client Interview - Job Offer - Client Onboarding Ready to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

• Support the commercial function in commercially optimising vertical site performance to drive revenue, leveraging AI agents and automated workflows to monitor performance, surface opportunities, and execute optimisations at a speed and scale not achievable manually. • Coordinate campaigns across all channels on all verticals, ensuring offers, promotions, and operator content are accurate, live, and optimised for user intent, using AI-assisted tooling to check consistency, flag anomalies, and maintain accuracy across a high volume of live content. • Actively coordinate internal processes with the Commercial Operations Engineer to ensure promotions are published accurately and on time across all relevant channels including supervising AI-driven publishing workflows and validating their outputs before content goes live. • Liaise with content teams to ensure offers are reflected correctly across all relevant content and pages, using AI tools to cross-reference live content against current operator data and flag discrepancies for human review. • Support campaign execution across verticals, ensuring optimisation for user intent throughout, applying AI-generated insight and automated outputs as inputs to commercial decisions, while applying your own judgement to validate and act on them. • Monitor live AI agents across all commercial workflows on a day-to-day basis, taking ownership of their outputs and ensuring they are accurate, timely, and aligned with commercial objectives, this is a supervision role as much as an execution role, and you are accountable for what the agents produce. • Execute tasks within established AI-powered workflows, maintaining the standard of output quality defined by commercial leadership, understanding that your primary responsibility is ensuring automated outputs meet the bar before they have any commercial or user-facing impact. • Participate in user testing of new workflows and agent features, providing structured commercial feedback to the Commercial Operations Engineer, including identifying where agent behaviour is misaligned with commercial intent, where outputs require too much correction, and where automation is adding genuine value. • Serve as the first line of quality review for all AI and workflow-driven outputs, ensuring accuracy, consistency, and compliance before content reaches live environments, you are the human check between automated production and live publishing, and that responsibility is taken seriously in this role. • Assist the Commercial Operations Engineer in overseeing QA across all commercial channels, maintaining high standards, including developing a working understanding of where AI tools are reliable, where they are prone to error, and how to review their outputs efficiently and rigorously. • Ensure all campaigns and commercial operations activity, including those produced or assisted by AI agents, adhere to industry policies, regulatory requirements, and advertising best practices. Automated origin does not reduce compliance obligation. • Report on revenue generated from campaigns and optimise accordingly in coordination with the Commercial Operations Engineer and commercial leadership, using AI-assisted reporting tools to aggregate and surface data, while applying commercial judgement to interpret results and recommend actions. • Monitor Slack channels and workflow dashboards to identify and resolve operational issues as they arise — including detecting when an AI agent is producing incorrect, inconsistent, or stalled outputs, and escalating or resolving those issues promptly. • Maintain communication with commercial leadership to ensure expectations are met and issues are escalated promptly. • Coordinate closely with the Commercial Operations Engineer on workflow updates and new deployments, translating operational changes into day-to-day commercial actions. • Uses AI-enabled tools, including Claude, Lovable, n8n, JIRA, Confluence, Bloomreach, and Snowflake, to support research, campaign execution, and reporting, improving efficiency and quality while applying professional judgement and human review.