TrueCar, Inc.

Role Description Are you a problem-solver who believes that great service is the best retention strategy? As a Performance Operations Specialist, you will serve as the primary point of contact for our high-volume portfolio of emerging dealer partners. Reporting into the VP, Performance Operations, your mission is to provide high-quality, scalable support that ensures our dealers remain active, healthy, and satisfied with the TrueCar platform. In this role, you are focused on performance, stability, and retention. You will act as a subject-matter expert, using a tech-touch model to provide technical guidance and best-practice training at scale. You will leverage AI-driven workflows and automated processes to ensure every dealer in your portfolio is technically sound and sees the value in their investment, playing a critical role in reducing churn across a healthy dealer network. How you will contribute to TrueCar’s success: - Establish and maintain business rapport with a range of contacts at assigned Dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager). - Assist with outbound outreach campaigns via phone and email to drive key organizational priorities, such as pricing updates, program compliance, or system migrations, ensuring their accounts remain optimized and aligned with TrueCar’s marketplace standards. - Manage and triage our inbound email and phone queues, maintaining a high level of responsiveness and ensuring our dealer partners receive the support they need to succeed. - Proactively monitor account health indicators to identify opportunities to step in to fix CRM lead flow issues, inventory feed errors, and pricing inaccuracies before they become reasons for a dealer to cancel. - Monitor, tweak, and refine automated communication sequences and AI-driven engagement processes to ensure they remain accurate, human-centric, and effective for a high-volume audience. - Leverage 1-to-many communication tools (webinars, group training, and AI automated outreach) to ensure your book of business understands how to maximize TrueCar’s products and services successfully. - Build your product expertise to troubleshoot performance issues, correct technical errors, and strengthen the partnership through solution-based service. - Ensure every dealer interaction and technical resolution is meticulously documented in Salesforce, providing the company with a clear picture of our lower-tier partner segment. - Work alongside the Dealer Performance team to flag accounts that may be ready for a higher tier of service or require a more dedicated sales touch. Qualifications - Proven inside sales and/or service account management or equivalent experience. - Experience managing, meeting, and exceeding goals and objectives. - Ability to multi-task and handle multiple priorities simultaneously while meeting assigned deadlines. - Demonstrated proficiency with communication skills (written, verbal, and presentation) required. - Proficient in managing high volumes of accounts within Salesforce (or other CRM); comfortable working with AI-driven productivity tools (nice to have). - Ability to interpret and share client performance reporting (visuals through tools like Tableau). - A mindset geared toward process optimization and an interest in refining automated workflows to improve dealer engagement. - A background in customer success or high-level support, where your success was measured by satisfaction and retention. - Proven ability to manage a large volume of accounts. - Strong written and verbal communication skills, with a focus on maintaining a personal touch in an automated and scalable environment. Requirements - Hourly pay range: $31.25 - $33.65. - TrueCar does not accept unsolicited agency submissions. - If you are based in California, we encourage you to read this important information for California residents linked here.

TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey. As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience. The Opportunity: We are seeking a dynamic, hands-on Senior Manager, Tax to lead and evolve our tax function. This role is ideal for a tax generalist with strong technical depth and operational agility who can think strategically while also rolling up their sleeves to execute. The Senior Manager will balance high-level tax planning and oversight with active involvement in compliance and accounting (ASC 740).  This position offers the opportunity for growth, including building out the current tax team, shaping tax strategy for new lines of business, and serving as a key advisor to leadership. How you’ll drive TrueCar’s success: Lead and execute comprehensive tax planning strategies across multiple entities and jurisdictions to optimize the company’s overall tax position while mitigating risk. Advise management on tax implications of new business initiatives and acquisitions as applicable. Own tax compliance and formalize the company's tax positions, procedures, calculations, and payments via thoroughly supported documentation. Review and oversee the ASC 740 tax provision, including calculation of effective tax rates, deferred tax items, journal entries, account reconciliations, and related tax footnotes. Lead the preparation and review of federal, state, and local income tax returns, including all supporting calculations. Manage and review all domestic indirect tax compliance. Ensure timeliness, accuracy, and adequacy of tax filings, including income, franchise, sales, property, gross receipts, business taxes, and license renewals. Work closely with outside auditors and advisors, managing audits and ensuring accurate, timely responses. Drive the resolution of tax issues related to audits. Monitor legislative and regulatory tax law developments, analyze potential impacts/benefits, and implement mitigation or action plans for the company. Responsible for tax due diligence and structuring of M&A transactions and strategic partnerships with assistance from external tax advisors, as needed. Supervise, mentor, and develop a team of Accountants and 3rd-party consultants. Your Expertise: Experience in public accounting with a mid-tier or larger firm. CPA license is preferred. Experience working in a fast-paced, growth-oriented environment. Strong tax generalist background with experience in technology-based and/or SaaS industries preferred. Experience with sales and use tax, property tax, and local/city tax filings. Demonstrated extensive federal and state corporate tax knowledge, including a strong background in accounting for income taxes. Ability to identify issues, analyze, and interpret relevant tax laws when handling complex subject matters. Superior analytical skills, strong work ethic, and detail-oriented. Strong project management and written and verbal communication skills, excellent interpersonal skills, and a proven ability to work in a deadline-driven environment. Advanced management and leadership skills, with the ability to leverage, coach, and motivate talent to inspire action and achieve results. Collaborative and enthusiastic, whilst maintaining a high level of integrity and honesty. Familiarity with Avalara and various ERP systems. Base salary: $155,000 - $180,000 Your TrueCar Experience At TrueCar, we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some role-based exceptions). To support our remote team, we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity. You will receive excellent benefits that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this. At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities. TrueCar does not accept unsolicited agency submissions. If you are based in California, we encourage you to read this important information for California residents linked here .

• Lead and execute comprehensive tax planning strategies across multiple entities and jurisdictions to optimize the company’s overall tax position while mitigating risk • Advise management on tax implications of new business initiatives and acquisitions as applicable • Own tax compliance and formalize the company's tax positions, procedures, calculations, and payments via thoroughly supported documentation • Review and oversee the ASC 740 tax provision, including calculation of effective tax rates, deferred tax items, journal entries, account reconciliations, and related tax footnotes • Lead the preparation and review of federal, state, and local income tax returns, including all supporting calculations • Manage and review all domestic indirect tax compliance • Ensure timeliness, accuracy, and adequacy of tax filings, including income, franchise, sales, property, gross receipts, business taxes, and license renewals • Work closely with outside auditors and advisors, managing audits and ensuring accurate, timely responses • Drive the resolution of tax issues related to audits • Monitor legislative and regulatory tax law developments, analyze potential impacts/benefits, and implement mitigation or action plans for the company • Responsible for tax due diligence and structuring of M&A transactions and strategic partnerships with assistance from external tax advisors, as needed • Supervise, mentor, and develop a team of Accountants and 3rd-party consultants