Role Description As an Applicant Operations Specialist, you will provide high-level administrative and operational support to healthcare executives. This role exists to ensure executives can focus on patient care, strategic initiatives, and leadership priorities by managing schedules, communications, and coordination tasks. You will work closely with healthcare staff and leadership, handling sensitive information in a regulated environment. The role is execution-focused, detail-oriented, and requires strong judgment, discretion, and proactive problem-solving. Candidates who thrive are highly organized, dependable, and comfortable supporting multiple stakeholders simultaneously in a fast-paced remote setting. Your Impact - Directly improve executive efficiency by managing time-sensitive priorities and administrative workflows. - Reduce scheduling conflicts, improve communication flow, and support smooth patient-related coordination. - Ensure compliance with healthcare privacy standards to protect sensitive patient and organizational data. - Enable healthcare leaders to focus on strategic decisions and high-quality patient outcomes. - Maintain operational consistency and professionalism across workflows. Core Responsibilities - Executive Administrative Support – 50% - Manage and maintain multiple executive calendars, scheduling meetings and resolving conflicts proactively. - Coordinate internal and external meetings, prepare agendas, and manage executive correspondence. - Co-lead and support high-level projects by tracking timelines, follow-ups, and deliverables. - Prepare reports, presentations, and executive documentation as needed. - Ensure executives are aligned on priorities, deadlines, and scheduling requirements. - Patient & Healthcare Coordination – 30% - Support executives with patient scheduling and related coordination requirements. - Liaise with healthcare staff to align priorities and ensure smooth communication. - Assist with organizing information related to patient care workflows while maintaining accuracy. - Coordinate follow-ups and maintain responsiveness across patient-related administrative tasks. - Help ensure operational continuity between leadership and healthcare support teams. - Confidentiality & Compliance – 20% - Ensure adherence to HIPAA and healthcare data privacy standards in all administrative tasks. - Handle sensitive patient and business information with discretion and professionalism. - Maintain secure documentation and follow compliance-related processes consistently. - Support accurate recordkeeping and compliance-driven operational workflows. Qualifications - 2+ years of experience in healthcare operations, patient intake, telehealth, or patient-facing support roles. - Experience supporting executives in a healthcare or regulated environment. - Working knowledge of HIPAA and healthcare compliance standards. - Excellent organizational, time management, and written/verbal communication skills. - High level of discretion, reliability, and attention to detail. - Ability to manage multiple priorities and stakeholders simultaneously. - Tech-savvy and confident navigating digital systems and scheduling platforms. - Strong problem-solving and proactive coordination skills. Nice-to-Haves - Background in US healthcare administration. - Familiarity with EHR/EMR systems. - Experience supporting multiple executives simultaneously. - Experience working in startup or high-growth healthcare environments. - Exposure to operational project coordination or workflow management. Tools Proficiency - Required: - Google Workspace (Docs, Sheets, Calendar) - Email and calendar management tools - Video conferencing tools (e.g., Zoom) - Team communication tools (e.g., Slack) - Preferred: - EHR/EMR systems - Project or task management tools (e.g., Asana, Notion) Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide Our Recruitment Process - Application - Screening - Skills Assessment - Top-grading Interview - Client Interview - Job Offer - Client Onboarding Ready to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

• Support the commercial function in commercially optimising vertical site performance to drive revenue, leveraging AI agents and automated workflows to monitor performance, surface opportunities, and execute optimisations at a speed and scale not achievable manually. • Coordinate campaigns across all channels on all verticals, ensuring offers, promotions, and operator content are accurate, live, and optimised for user intent, using AI-assisted tooling to check consistency, flag anomalies, and maintain accuracy across a high volume of live content. • Actively coordinate internal processes with the Commercial Operations Engineer to ensure promotions are published accurately and on time across all relevant channels including supervising AI-driven publishing workflows and validating their outputs before content goes live. • Liaise with content teams to ensure offers are reflected correctly across all relevant content and pages, using AI tools to cross-reference live content against current operator data and flag discrepancies for human review. • Support campaign execution across verticals, ensuring optimisation for user intent throughout, applying AI-generated insight and automated outputs as inputs to commercial decisions, while applying your own judgement to validate and act on them. • Monitor live AI agents across all commercial workflows on a day-to-day basis, taking ownership of their outputs and ensuring they are accurate, timely, and aligned with commercial objectives, this is a supervision role as much as an execution role, and you are accountable for what the agents produce. • Execute tasks within established AI-powered workflows, maintaining the standard of output quality defined by commercial leadership, understanding that your primary responsibility is ensuring automated outputs meet the bar before they have any commercial or user-facing impact. • Participate in user testing of new workflows and agent features, providing structured commercial feedback to the Commercial Operations Engineer, including identifying where agent behaviour is misaligned with commercial intent, where outputs require too much correction, and where automation is adding genuine value. • Serve as the first line of quality review for all AI and workflow-driven outputs, ensuring accuracy, consistency, and compliance before content reaches live environments, you are the human check between automated production and live publishing, and that responsibility is taken seriously in this role. • Assist the Commercial Operations Engineer in overseeing QA across all commercial channels, maintaining high standards, including developing a working understanding of where AI tools are reliable, where they are prone to error, and how to review their outputs efficiently and rigorously. • Ensure all campaigns and commercial operations activity, including those produced or assisted by AI agents, adhere to industry policies, regulatory requirements, and advertising best practices. Automated origin does not reduce compliance obligation. • Report on revenue generated from campaigns and optimise accordingly in coordination with the Commercial Operations Engineer and commercial leadership, using AI-assisted reporting tools to aggregate and surface data, while applying commercial judgement to interpret results and recommend actions. • Monitor Slack channels and workflow dashboards to identify and resolve operational issues as they arise — including detecting when an AI agent is producing incorrect, inconsistent, or stalled outputs, and escalating or resolving those issues promptly. • Maintain communication with commercial leadership to ensure expectations are met and issues are escalated promptly. • Coordinate closely with the Commercial Operations Engineer on workflow updates and new deployments, translating operational changes into day-to-day commercial actions. • Uses AI-enabled tools, including Claude, Lovable, n8n, JIRA, Confluence, Bloomreach, and Snowflake, to support research, campaign execution, and reporting, improving efficiency and quality while applying professional judgement and human review.

• Take operational pressure off property owners by managing day-to-day execution of rental property operations • Coordinate listings, tenant interactions, rent tracking, maintenance, and lease administration • Ensure workflows are maintained without needing constant instructions • Manage multiple active properties and communication channels while maintaining detailed records • Conduct rental market analysis and prepare pricing summaries for owner review • Create and maintain accurate property listings across multiple platforms • Monitor listing performance and identify underperforming listings • Handle tenant inquiries and coordinate showing schedules • Review tenant applications and coordinate background checks • Manage move-in coordination and onboarding timelines • Oversee rent collection and payment tracking as well as maintenance requests • Facilitate lease renewals and move-out inspections • Maintain organized communication records across several platforms • Coordinate utility setups and track account statuses throughout tenant transitions

• Research rental comps across Zillow, TurboTenant, Craigslist, MLS, and Facebook Marketplace before listings go live or pricing changes are considered • Compare pricing based on location, property condition, amenities, unit size, and nearby competition • Prepare pricing summaries the owners can review quickly without rechecking the raw data themselves • Monitor active listings and flag when pricing adjustments are needed due to low engagement, market movement, or stronger competing listings • Create and maintain accurate property listings across TurboTenant, Zillow Rentals, Furnished Finder, and Facebook Marketplace • Upload and organize listing photos, descriptions, amenities, pricing, and unit details • Monitor listing performance and identify when listings are underperforming • Respond to tenant inquiries within 24 hours using approved messaging templates • Send pre-screening forms and coordinate showing schedules without requiring owner involvement for routine communication • Keep listings updated immediately when availability, pricing, or unit status changes • Send and track pre-screening questionnaires for all inbound applicants • Review submitted applications, income documents, employment information, rental history, and references • Coordinate background and credit checks • Organize applicant documentation so ownership can make decisions quickly • Flag qualified applicants and summarize risks, missing documentation, or inconsistencies • Coordinate lease preparation and e-signature collection • Coordinate inspection scheduling, move-in dates, and onboarding timelines • Ensure units are ready before tenant occupancy by following up on pending maintenance or cleaning items • Prepare and organize onboarding documents and welcome packets • Verify all required signatures and documentation are completed before move-in • Track key handovers and maintain organized move-in records • Send rent reminders and payment follow-ups proactively • Monitor incoming payments across Zelle, ACH, and bank transfer platforms • Maintain accurate payment records without missing partial payments, late payments, or discrepancies • Issue receipts and flag overdue balances immediately • Assist with late notices and escalation workflows when tenants stop responding or fall behind • Log and categorize maintenance requests by urgency level • Coordinate directly with vendors through WhatsApp, email, and phone communication • Schedule repairs and follow through until work is completed • Follow up with tenants after repairs to confirm resolution • Maintain updated maintenance records inside TurboTenant and related systems • Escalate unresolved vendor issues instead of allowing requests to stall • Track lease expiration timelines and send notices on schedule • Coordinate renewal documentation and tenant communication • Schedule move-out inspections and coordinate timelines with vendors or cleaners when needed • Organize condition reports, supporting photos, and documentation • Track deposit deductions and refund workflows accurately • Manage communication across Gmail, CRM systems, WhatsApp, and rental platforms simultaneously • Keep tenant, vendor, and property records updated in real time • Respond to routine operational inquiries without waiting for owner approval • Ensure communication remains organized, documented, and traceable across systems • Coordinate utility setup before tenant move-ins • Manage utility transfers and cancellations during tenant transitions • Track account statuses and prevent service interruptions • Maintain organized utility documentation and account records