Title: Call Center Representative (Bilingual) Location: Tampa, FL Department: Customer Service Job Description: Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category. Benefits that drive themselves: - Competitive Hourly Wage of$18.00/ hour! - Full Time, Monday-Friday, 9:00am-6:00pm - Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends! - We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual. - Complimentary gym access, meal prep services and more! - Employee Discount Program! - Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. - Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025! Overview Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 29 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Call Center Representative! The Call Center Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls. What you will need - Be a minimum of 18 years of age. - Be familiar with the use of Microsoft Outlook, Excel and SalesPad. - Bilingual (Spanish/English) is required. - Be able to perform data entry in a computer and extract information on orders and accounts. - Have strong process analysis and improvement skills. - Have ability to multi-task with frequent interruptions. - Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment. - High School Diploma or equivalent education required; some college recommended. - Average computer literacy and experience required. How you will make an Impact - Be able to process stock orders, quotes, and returns accurately. - Work quickly to provide substitutes for items placed on backorder if requested. - Be able to process Credit Card Authorizations on open orders. - Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts. - Be able to answer the phone with a clear friendly tone. - Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts. - Acknowledge and answer all emails as they arrive. - Participate in Lunch and Learns and all other product knowledge opportunities. - Remain logged into queues during business hours. #INDCS

Role Description Become a part of our caring community. The CarePlus Medicare Call Center Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries from Medicare members. The CarePlus Medicare Call Center Rep performs varied activities and moderately complex administrative / operational / customer support assignments. - Handle 20 to 35 inbound calls daily from Medicare members with a focus on high-quality service and one-call resolution. - Address member needs which may include complex benefits questions, resolving issues, and educating our members. - 60% to 70% of inbound calls require placing outbound calls to physicians, DME vendors, pharmacies, or other entities to help members. - Accurately record details of inquiries, comments or complaints, transactions, or interactions, and take appropriate action accordingly. - Responsible for escalating unresolved and pending customer grievances. - Work under minimal direction within defined parameters to identify work expectations and quality standards. - Follow standard policies / practices that allow for some opportunity for interpretation / deviation. - Requires strong emotional intelligence to proactively provide solutions, ensuring the member's utmost health and safety. Qualifications - Must currently live in the Commonwealth of Puerto Rico. - Fully Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance. - 1+ years of customer service experience. - Demonstrated experience with providing strong customer service, using effective communication skills and strong attention to detail. - Prior experience managing multiple or competing priorities, including use of multiple computer applications / systems simultaneously. - Proficient with Microsoft Office applications, particularly Outlook and Teams. - Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information. - Strong initiative with the ability to adapt to change quickly and be empathetic. Requirements - Projected start date: July 20, 2026. - Virtual training will start on day one of employment and runs for the first 7 weeks, working any shift between the hours of 8:00 AM and 8:00 PM Eastern Time, Monday through Friday. - Assigned to an 8-hour shift between the hours of 8:00 AM and 8:00 PM Eastern Time, Monday through Friday. - Must have the flexibility to work weekends, holidays and/or mandatory overtime, based on business needs. - Willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities. Benefits - Medical, dental, and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance and many other opportunities.

• Answer calls from clients to address their needs, complaints, or other issues with products or services; keep records of all customer conversations • Respond efficiently and accurately to callers; explain possible solutions and ensure that clients feel supported and valued • Engage in active listening with callers; confirm or clarify information, identify customer needs, research issues and provide solutions and/or alternatives • Exhibit understanding and strive to meet or exceed call center metrics while providing excellent consistent customer service • Provide problem resolution on billing or shipment issues; update online customer records including pets, payment methods, address and other critical shipping information • Help shoppers place web orders, re-orders, and autoships • Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems

Role Description Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Patient Reimbursement Specialist to join our Patient Support Programs at BioScript Solutions, where we put our patients first! This role is responsible for undertaking the management of specific projects or cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization. In collaboration with the dispensing BioScript Pharmacy pharmacist, the Patient Reimbursement Specialist is responsible for overall management of their patient cases and act as a one point of contact to their assigned health care providers. What Your Mission Entails - Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients. - Coordinate cases with insurance companies, physician's offices, and healthcare professionals in order to maximize reimbursement solutions. - Coordinate documents, submissions, and all related paperwork to insurance companies, public/federal funding programs. - Foster and build relationships with key clinics. - Coordinate with pharmacy processes required once funding has been obtained. - Acquire in-depth knowledge of public/private and federal funding mechanisms. Qualifications - Bilingualism - English/French - is an asset. - Prior experience in a reimbursement role is a strong asset. - Experience in the healthcare, pharmaceutical, or insurance industry is an asset. - Minimum of 2 years’ experience in customer/client service experience. - Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel). - Professional/courteous/efficient telephone manner. - Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines. - Strong communication and interpersonal skills. - Ability to work independently and in a team environment. - Attention to detail. - Ability to resolve issues effectively and efficiently. - An out-of-box thinking approach. - Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST. Compensation At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. Benefits - Competitive salary. - Incentive program. - Comprehensive benefits package. Company Description At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact.