Job Closed
This listing is no longer active.
For over 8,000 veterinary practices across the United States, Vetsource provides home-delivery pharmacy services and a suite of tools to increase revenue, impro
Call Center Advisor 1 – Tier 1
Location
United States
Posted
13 days ago
Salary
$19 / hour
Seniority
Junior
Job Description
Call Center Advisor 1 – Tier 1
Vetsource
• Answer calls from clients to address their needs, complaints, or other issues with products or services; keep records of all customer conversations • Respond efficiently and accurately to callers; explain possible solutions and ensure that clients feel supported and valued • Engage in active listening with callers; confirm or clarify information, identify customer needs, research issues and provide solutions and/or alternatives • Exhibit understanding and strive to meet or exceed call center metrics while providing excellent consistent customer service • Provide problem resolution on billing or shipment issues; update online customer records including pets, payment methods, address and other critical shipping information • Help shoppers place web orders, re-orders, and autoships • Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems
Job Requirements
- High School diploma or G.E.D.
- At least 1 year of customer service experience
- Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite; enjoy learning new technology
- Ability to work in a fast-paced, high-volume call center environment, managing large amounts of calls in a timely and effective manner
- Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc.
- Ability to multitask efficiently with error-free written work
- Ability to diffuse emotional situations on the phone and de-escalate difficult situations
- Ability to self-manage; once trained, you can carry out the responsibilities of your role with high quality work and customer service
- Ability to be trained via self-guided e-learning
- Ability to type accurately and for long periods of time; average typing speed 40 WPM
- Consistent and reliable attendance is required
- Must be able to work rotating Saturdays, or willing to work permanent Saturdays
- Preferred Experience and Qualifications: Veterinary clinic or animal-related call center experience
- Bilingual in Spanish
- Remote work experience
Benefits
- Competitive pay and benefits including medical, vision, dental, and life insurance
- Employee Assistance Program
- Pet insurance and Virtual vet care
- PTO, Holidays, Floating Holidays, and Volunteer Day
- Retirement Savings Plan (401k/ RRSP) with employer matching program
- Paid parental leave
- Flexible scheduling and remote work where possible
- Opportunity to join one of our Associate Resource Groups, and fun company events!
Related Guides
Related Categories
Related Job Pages
More Call Center Representative Jobs
Patient Reimbursement Specialist
BioScript SolutionsAt BioScript, everything we do starts with a single question: "What’s best for the patient?" | Est. 2001 | bioscript.ca
Role Description Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Patient Reimbursement Specialist to join our Patient Support Programs at BioScript Solutions, where we put our patients first! This role is responsible for undertaking the management of specific projects or cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization. In collaboration with the dispensing BioScript Pharmacy pharmacist, the Patient Reimbursement Specialist is responsible for overall management of their patient cases and act as a one point of contact to their assigned health care providers. What Your Mission Entails - Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients. - Coordinate cases with insurance companies, physician's offices, and healthcare professionals in order to maximize reimbursement solutions. - Coordinate documents, submissions, and all related paperwork to insurance companies, public/federal funding programs. - Foster and build relationships with key clinics. - Coordinate with pharmacy processes required once funding has been obtained. - Acquire in-depth knowledge of public/private and federal funding mechanisms. Qualifications - Bilingualism - English/French - is an asset. - Prior experience in a reimbursement role is a strong asset. - Experience in the healthcare, pharmaceutical, or insurance industry is an asset. - Minimum of 2 years’ experience in customer/client service experience. - Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel). - Professional/courteous/efficient telephone manner. - Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines. - Strong communication and interpersonal skills. - Ability to work independently and in a team environment. - Attention to detail. - Ability to resolve issues effectively and efficiently. - An out-of-box thinking approach. - Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST. Compensation At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. Benefits - Competitive salary. - Incentive program. - Comprehensive benefits package. Company Description At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact.
Principal Consulting Engineer - Contact Center - Five9
CDWCDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Principal Consulting Engineer will ensure the solution is implemented as designed to the customer's satisfaction and approval. Make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for clients. What you will do: * Perform client consultation: Plan, design, implement, and support IP-based call center solutions, with a focus on Five9. * Set up, configure, and test components of Contact Center platforms and integrated calling platforms. * Regarded as the technical expert in their job family within CDW. * Requires in-depth and/or breadth of expertise across field of specialization and has broad knowledge of other job family within the organization function. * Serves as a senior advisor to leadership. * Collaborates with the technical architect on training plans and approaches to best equip staff for successful implementations. Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise. * Defines project strategies or technical options to balance customer project goals and financial constraints. * Provides leadership and expert advice/counsel on technical subject matters and architecture design to Customers, the Infrastructure Solutions Team, and other Extended Teams. * Recognized by customer, peers, and management as SME expert, staying relevant in upcoming technologies, IT trends and IT transformation. * Escalates and communicates alternatives with associated risks with executives and stakeholders. Ensures procedures are being followed and assists in resolving complex problems which require professional level input. * Regularly interface with customer's technical and business executive level and project leadership through sales presentations and/or client project solutions in communicating complex ideas, anticipating potential objections, and leading discussions to align expectations. * Ability to navigate difficult customer environments independently, effectively, and consistently. * Escalates and communicates alternatives with associated risks with executives and stakeholders. * Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise. * Regularly interface with customer's technical and business executive level and project leadership. Educates the customer on solution as appropriate throughout the life of the project or service life. * Serves as the technical lead on Proof-of-Concept engagements and large-scale implementations. * Takes ownership of any services design/architecting/implementation challenges and leads the team to remediation/resolution, both technically and politically * Recommends client project financial goals, metrics, and ROI. * Leads a project team consisting of clients, CDW, and partner resources to achieve the desired outcome. * Contributes to industry best practices. Known resource within the technology industry. What we expect of you: * Bachelor's degree and 10+ years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support. Or, 14+ years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support. * High-end experience in PBX and/or Call Center systems engineering. This role requires Five9 expertise, with exposure to NICE CXone or Amazon Connect. * Experience with call flow analysis and development. * Programming experience with any of the following manufacturers' products: Cisco, Five9, Zoom, Microsoft, Genesys, NICE CXone. * Knowledge of voicemail, unified messaging, IVR systems, integration to CRM packages. * AUCCE Specialization or other Contact Center vendor equivalent. * Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients. * History of building constructive relationships with clients, partners, and coworkers at all levels of the organization, navigating interpersonal and group dynamics comfortably. * Proven ability to research advanced and complex technology solutions, evaluate alternatives, make recommendations, and present materials to clients in manner that meets enterprise-level client needs. * Demonstrated ability to act in a calm and productive manner when confronted with change, ambiguity, and risk. Identifies and engages all levels of leadership to proactively address problems. * Demonstrated ability to multitask and effectively prioritize workload under tight deadlines in a fast-paced environment. Ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development. * Must be able and willing to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs. * Knowledge of Python, Java and/or VB Script, a plus. * CCNA, CCNP or CCDP certification, a plus. Pay range: $147,000 - $240,800 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials * CDW is committed to being an AI-fluent organization * We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. * About Us * CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. * Together, we Make Amazing Happen. * CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Online Travel Reservationist
Careers In TravelWe are a reputable travel company dedicated to providing exceptional cruise experiences for clients.
Role Description We are looking for a dependable and detail-oriented Online Reservationist to join our remote team. In this role, you will support clients by researching availability, managing travel bookings, and ensuring accuracy in all reservation details. This is an excellent opportunity for individuals who enjoy working behind the scenes to bring dream vacations to life. - Process client reservations for hotels, resorts, cruises, and vacation packages using online booking systems - Review and confirm booking details, ensuring accuracy with travel dates, destinations, and preferences - Communicate with clients and vendors regarding updates, changes, or special requests - Maintain accurate records of bookings and client communications - Stay informed on supplier promotions, destination policies, and system updates - Collaborate with other team members and travel advisors to ensure a smooth booking experience - Provide high-level service and professionalism in all client interactions Qualifications - Previous experience in reservations, travel coordination, or customer service preferred - Strong written and verbal communication skills - Highly organized and able to manage multiple tasks independently - Comfortable working in a virtual environment using digital tools and platforms - Must be 18 years or older with access to a computer and reliable internet - A passion for organization, accuracy, and helping others experience seamless travel Requirements - 100% remote work flexibility - Training and development within the travel and hospitality industry - Access to booking tools and supplier platforms - Performance-based incentives and travel perks - A collaborative and supportive team culture Work Environment This is a remote position with flexible scheduling, ideal for individuals who thrive in a structured, task-oriented role and enjoy contributing to a client-focused travel planning team. Salary: $35,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Medical Information Specialist
Med Communications InternationalMed Communications is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status.
Role Description Are you a Pharmacist looking to take the next step in your career? Do you dream of a role that not only allows you to continue your passion for healthcare but also offers a refreshing change of pace and work environment? If so, consider the exciting opportunity of becoming a Medical Information Specialist in Medical Information and Medical Affairs with Med Communications International. In this outline, we'll explore the benefits of making this transition, from both a scientific and quality of life perspective. Scientific Advancement: - Dive Deeper into Medicine: As a Medical Information Specialist, you'll have the chance to delve deeper into the world of pharmaceuticals and healthcare. You'll be on the front lines of acquiring, organizing, and disseminating critical medical information. - Stay Updated: Pharmaceuticals and medical treatments are constantly evolving. By joining Med Communications, you'll stay at the forefront of the latest advancements. - Transferable Skills: Your experience as a Community Pharmacist equips you with valuable skills like patient communication, drug knowledge, and attention to detail. Quality of Life Improvements: - Work-Life Balance: Say goodbye to long hours standing behind the pharmacy counter. With our remote work option, you can achieve a healthier work-life balance. - Location Flexibility: Embrace the freedom of working from home. Forget about commuting hassles. - Reduced Stress: The fast-paced nature of community pharmacies can be stressful. As a Medical Information Specialist, you'll experience a more calm and structured work atmosphere. - Career Growth: At Med Communications, we value professional development. You'll have opportunities for growth and advancement in a supportive and nurturing environment. - Competitive Compensation: We offer competitive compensation packages, ensuring your hard work is well rewarded. In conclusion, transitioning from a Community Pharmacist to a Medical Information Specialist at Med Communications opens up a world of career possibilities. Qualifications - Degree: MPharm - PharmD or Pharmaceutical Sciences - Experience: At least 3 to 5 years as a Pharmacist - Fluent: C1 or C2 - English Speaker Requirements - Follow the application form instructions - HR team will review your application with feedback - If successful, HR will arrange your Introductory call - A potential online language assessment - 1st formal interview - 2nd formal interview - Offer Benefits - Remote work option for better work-life balance - Location flexibility - Reduced stress in a calm work atmosphere - Opportunities for growth and advancement - Competitive compensation packages

