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For over 8,000 veterinary practices across the United States, Vetsource provides home-delivery pharmacy services and a suite of tools to increase revenue, impro
Call Center Advisor 1 – Tier 1
Location
United States
Posted
64 days ago
Salary
$19 / hour
Seniority
Junior
Job Description
Call Center Advisor 1 – Tier 1
Vetsource
• Answer calls from clients to address their needs, complaints, or other issues with products or services; keep records of all customer conversations • Respond efficiently and accurately to callers; explain possible solutions and ensure that clients feel supported and valued • Engage in active listening with callers; confirm or clarify information, identify customer needs, research issues and provide solutions and/or alternatives • Exhibit understanding and strive to meet or exceed call center metrics while providing excellent consistent customer service • Provide problem resolution on billing or shipment issues; update online customer records including pets, payment methods, address and other critical shipping information • Help shoppers place web orders, re-orders, and autoships • Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems
Job Requirements
- High School diploma or G.E.D.
- At least 1 year of customer service experience
- Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite; enjoy learning new technology
- Ability to work in a fast-paced, high-volume call center environment, managing large amounts of calls in a timely and effective manner
- Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc.
- Ability to multitask efficiently with error-free written work
- Ability to diffuse emotional situations on the phone and de-escalate difficult situations
- Ability to self-manage; once trained, you can carry out the responsibilities of your role with high quality work and customer service
- Ability to be trained via self-guided e-learning
- Ability to type accurately and for long periods of time; average typing speed 40 WPM
- Consistent and reliable attendance is required
- Must be able to work rotating Saturdays, or willing to work permanent Saturdays
- Preferred Experience and Qualifications: Veterinary clinic or animal-related call center experience
- Bilingual in Spanish
- Remote work experience
Benefits
- Competitive pay and benefits including medical, vision, dental, and life insurance
- Employee Assistance Program
- Pet insurance and Virtual vet care
- PTO, Holidays, Floating Holidays, and Volunteer Day
- Retirement Savings Plan (401k/ RRSP) with employer matching program
- Paid parental leave
- Flexible scheduling and remote work where possible
- Opportunity to join one of our Associate Resource Groups, and fun company events!
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