• Analyze sales performance metrics • Automate and maintain processes • Verify and reconcile sales transactions • Create and maintain performance tracking dashboards.

• Lead high-impact initiatives within Revenue Cycle Operations • Design and implement processes for sustainable operational improvements • Drive incremental collections and reduce denials • Evaluate and implement revenue cycle technologies • Optimize collections by performing root causes analyses on claims performance issues • Partner with Reimbursement leaders to standardize processes while preserving flexibility

• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies • Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery • Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact • Serve as the primary escalation point for complex billing issues, disputes, and exceptions • Lead collections processes, including AR aging, follow-ups, and dispute resolution • Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness • Ensure timely and accurate cash application and reconciliation • Own and continuously improve billing and AR processes to driving scalability and efficiency • Identify and implement automation opportunities across systems and workflows • Standardize processes across regions, entities, and customer segments • Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution • Partner with Sales and customer stakeholders to resolve payment delays and escalations • Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards • Ensure billing and AR processes are SOX-compliant and audit-ready • Own execution and documentation of key billing and AR controls • Support external audits, including documentation, walkthroughs, and issue resolution • Maintain compliance with global tax, invoicing, and regulatory requirements • Lead, mentor, and develop a high-performing Global Billing Operations team • Establish clear goals, priorities, and performance expectations • Drive a culture of accountability, continuous improvement, and customer focus

• Own Omada’s end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth across our B2B and B2B2C channels. • Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters, success metrics, and operating rhythms that elevate the performance and engagement of the broader commercial team. • Provide overarching leadership and accountability for Commercial Enablement and Effectiveness, partnering closely with the Senior Director to set vision, priorities, and success metrics that elevate field performance across segments. • ​Lead and integrate Revenue Operations, Commercial Effectiveness (enablement), and Enrollment Forecasting into a cohesive, high-performing organization with clear charters, success metrics, and operating rhythms. • Deliver a predictable, dependable, and accurate sales and enrollment forecast that is trusted across all layers of the organization and tightly linked to financial planning, care teams and supply chain. • Define and execute a coherent AI strategy for Commercial Operations, using AI to improve, pipeline insights, rep productivity, and GTM decision‑making, while establishing clear governance for data quality, model usage, and change management across the commercial organization. • Serve as the Commercial Operations voice on CXLT, helping translate company strategy into clear commercial plans, KPIs, and execution frameworks; proactively surface risks, tradeoffs, and opportunities. • Design and run the governance and cadences that underpin commercial performance (QBRs, pipeline reviews, forecast calls, go-to-market initiative reviews), ensuring meetings drive decisions, accountability, and insight. • Partner with Finance and Commercial leadership on annual and long-range planning processes, including quota setting, territory design, headcount planning, and investment cases for new markets and products. • Oversee the design, administration, and governance of sales compensation plans in partnership with People and Finance, ensuring alignment with company strategy and field productivity. • Drive continuous improvement of our commercial tech stack (Salesforce, sales productivity tools, enablement platforms, forecasting systems), evaluating and implementing platforms that improve data quality, insight, and efficiency. • Champion a culture of experimentation, measurement, and learning within Commercial Operations, using data and customer insights to refine processes, playbooks, and training over time.