Role Description The Labor Relations Manager assists in administering, interpretation, and facilitating collective bargaining agreements between unions, associates, and leadership by providing advice and consultation to support Bon Secours Mercy Health positive labor relations strategy, including but not limited to: - Addressing, processing, and investigation of grievances and complaints - Consultation with cross-functional partners to bring resolution to complaints in a timely manner - Interpretation of company policies and collective bargaining agreements for management - Assisting and determining labor and management solutions in compliance with relevant CBAs - Counseling management regarding their responsibilities - Supporting compliance efforts and coaching on changes in relevant laws/regulations - Interpreting and applying relevant collective bargaining agreement provisions in union environments - Supporting the Labor Relations Director on implementation and execution of initiatives impacting associates represented by a union Qualifications - High School Diploma or GED - 2 Year/ Associates Degree in Human Resources preferred - Combination of post-secondary education and experience in lieu of a degree - SHRM-CP, SHRM-SP /Labor Relations Specialist preferred - 5 years in Business/Healthcare/HR/Labor Relations with proven career progression - 1 year experience in labor relations required Requirements - Excellent customer service, communications, and interpersonal skills - Excellent listening skills and ability to probe based on responses provided - Excellent oral and written communication skills - Ability to build rapport and communicate challenging information effectively - Skilled at interviewing employees, witnesses, and supervisors - Strong problem-solving and conflict resolution skills - Ability to maintain highly confidential information - Regular, dependable attendance and punctuality - Knowledge of Federal and State Employment Law - 5+ years’ experience in Employee and Labor Relations or related field preferred - Advanced use of Microsoft applications - Critical Thinking and Teamwork and Collaboration skills - Relationship building and partnership at all levels of the organization - Executive level communication skills - Analyze business challenges and create solutions Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development, and continuing education support - Benefits may vary based on the market and employment status

Role Description The Program Manager II (IC3) leads new logo implementation programs, ensuring customers achieve success as they launch Alkami’s digital banking platform. At this level, the role independently manages complex portfolios of client programs, balancing schedules, budgets, and deliverables with a customer-first focus. The Program Manager II fosters trusted relationships with clients, applies advanced problem-solving techniques to resolve issues, and ensures deliverables align with client goals throughout the lifecycle. - Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment. - Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio. - Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction. - Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle. - Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes. - Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans. - Communicate program status and issues by preparing reports and presentations for customers and stakeholders. - Mentor team members by sharing expertise and best practices. - Collaborate with Product and Engineering to resolve client feature requests and technical issues. - Identify improvements to methodology and implementation processes to enhance customer experience. Qualifications - 5–7 years in program/project management in SaaS or financial services. - Bachelor’s degree in Business, Information Technology, or related field; equivalent experience considered. Requirements - Proven ability to manage complex program portfolios independently. - Expertise in program scheduling, risk tracking, and issue resolution. - Strong communication, facilitation, and client relationship management skills. - Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence). - Ability to interpret risks, resolve issues, and align outcomes with client goals. Benefits - Diverse and inclusive environment. - Remote-first environment. - Unlimited paid time off. - 401(k) with employer match. Company Description Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others).

Role Description The Labor Relations Manager assists in administering, interpretation, and facilitating collective bargaining agreements between unions, associates, and leadership by providing advice and consultation to support Bon Secours Mercy Health's positive labor relations strategy, including but not limited to: - Addressing, processing, and investigation of grievances and complaints. - Consultation with cross-functional partners to bring resolution to complaints in a timely manner. - Interpretation of company policies and collective bargaining agreements for management. - Assisting and determining labor and management solutions in compliance with relevant CBAs. - Counseling management regarding their responsibilities. - Supporting compliance efforts and coaching on changes in relevant laws/regulations. - Interpreting and applying relevant collective bargaining agreement provisions in union environments. - Supporting the Labor Relations Director on implementation and execution of initiatives impacting associates represented by a union. Qualifications - High School Diploma or GED required. - 2 Year/Associates Degree in Human Resources preferred. - Combination of post-secondary education and experience in lieu of a degree. - 5 years in Business/Healthcare/HR/Labor Relations with proven career progression. - 1 year experience in labor relations required. - SHRM-CP, SHRM-SP /Labor Relations Specialist preferred. Requirements - Excellent customer service, communications, and interpersonal skills. - Excellent listening skills and ability to probe based on responses provided. - Excellent oral and written communication skills. - Ability to build rapport and communicate challenging information effectively. - Skilled at interviewing employees, witnesses, and supervisors to gather relevant case information. - Strong problem-solving and conflict resolution skills. - Ability to maintain highly confidential information. - Regular, dependable attendance and punctuality. - Knowledge of Federal and State Employment Law. - Advanced use of Microsoft applications. - Critical thinking and ability to analyze business challenges and create solutions. - Teamwork and collaboration skills. - Executive level communication skills. Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources, and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development, and continuing education support. - Benefits may vary based on the market and employment status.

Role Description The instructor delivers and conducts training courses for water and wastewater utility personnel to increase their technical competence and skills at remote locations. This position's duties include: - Classroom and topic preparation - Delivery of classes including demonstrating with teaching aids - Completing required administrative paperwork The instructor is expected to maintain their technical competence and skills and will report to the Training Manager. Qualifications - Bachelor's Degree from an accredited college or university - Three years of experience in operation, maintenance, design, construction, or regulation of water utility systems - Must have a valid motor vehicle operator’s license or ability to obtain within 30 days of employment - Texas Class "B" Water, Texas Class "B" Wastewater, OSSF, or BPAT License or equivalent Requirements - One year of experience in training adults and one of the following: - 60 hours of classroom instructional experience - Completion of approved Instructor training courses in Methods of Teaching - Completion of approved Instructor training courses in Effective Instructional Techniques and Instructional Design and Evaluation - Completion of approved Instructor training courses in Organizational and Use of Training Materials - Equivalency: Will consider an associate’s degree and five years of experience in operation, maintenance, design, construction, or regulation of water utility systems or a high school diploma or GED with seven years of experience in operation, maintenance, design, construction, or regulation of water utility systems - Must also meet the TCEQ Sponsor Requirements Benefits - Flexible work schedule on an as-needed basis, perfect for supplemental income - Optional retirement savings programs through The Texas A&M University System - Time as a wage employee with TEEX counts toward Lifetime and State Service for State of Texas full-time employee benefits - Expand your network and build lasting connections with industry experts and peers - Enhance your skills and professional growth while representing a world-class organization - Learn more about the career paths and professional development opportunities available to all TEEX employees