RNB Placements

Role Description Our client is seeking a Service Delivery Manager with a strong Network Engineering background to support customer engagements, pre-sales activities, and service delivery development within the Middle East & Africa Regions. The primary focus of the role is service delivery ownership and coordination, ensuring that customer engagements are well-structured, deliverable, and aligned with business objectives. A solid technical foundation in network engineering is mandatory as the role requires the ability to understand, challenge, and shape technical solutions, particularly during early customer discussions and pre-sales activities. This is a hands-on delivery-oriented role, not a pure Project Manager nor a pure Network Engineer, but a balanced profile combining: - Delivery ownership - Technical credibility - Commercial awareness Qualifications - 5–8 years of experience, including proven experience in Service Delivery, Project Management, or Service Coordination roles - Previous hands-on experience as a Network Engineer (mandatory) - Strong understanding of Network lifecycle (design, deployment, migration, validation) - Understanding of Optical transport / networking environments (DWDM, L0/L1, etc.) - Experience interacting with Customers, Cross-functional delivery teams, and Engineering resources Requirements - Act as the primary point of contact for service delivery, ensuring alignment between customer expectations and internal delivery capabilities. - Coordinate all aspects of service delivery, including Scope definition, Resource coordination (engineering, partners, internal teams), and Planning and execution follow-ups. - Ensure delivery is executed in line with agreed scope, with controlled risk & with awareness of cost and efficiency. - Provide clear visibility and communication to both customers and internal stakeholders. - Support service presales activities by contributing delivery and technical perspectives. - Participate in customer discussions to validate feasibility of proposed solutions and define a realistic scope and delivery approach. - Contribute to proposals by ensuring alignment between customer expectations, technical feasibility, and delivery model & constraints. - Provide project/service delivery input to RFx responses when required. - Use Network Engineering experience to understand and challenge proposed technical solutions and ensure they are deliverable, scalable, and efficient. - Act as a bridge between Engineering teams (Network Engineers, SMEs), Delivery, and customer teams. - For smaller engagements, may directly support or perform limited technical activities where appropriate. - Demonstrate understanding of effort estimation, cost drivers & delivery risks. - Monitor and control delivery against scope, budget expectations, and resource usage. - Contribute to commercially sound decisions during presales and delivery phases. - Help ensure delivery contributes positively to business objectives and margins. Benefits - Fully remote role based in South Africa - Daily collaboration with teams based in Europe - High level of autonomy and accountability - Ability to work across time zones and cultures - Strong communication and self-management skills