• Serve as the primary point of contact for Red Hat enterprise customers globally, primary Korean customers, handling inquiries through phone and email regarding products and services • Manage initial customer interactions and coordinate seamless communication between customers and internal teams • Perform diagnosis, troubleshooting, and resolution of customer issues, escalating complex problems when necessary • Research customer issues thoroughly and contribute to the team's knowledge base by recording solutions and documenting new knowledge articles • Work effectively as a collaborative, remote team member, maintaining a customer-first mindset • Actively seek and implement proactive solutions to enhance the customer experience

Role Description We're looking for a HubSpot CRM Administrator to own, optimize, and scale the HubSpot environment for a fast-growing national renovation and restoration contractor. This is a post-implementation role where the system has been built and now needs to be refined, maintained, and leveraged for insights and growth. If you have come from an agency background where you managed multiple HubSpot accounts and are ready to go deep on one, this role is a strong fit. Qualifications - 3+ years of experience administering HubSpot CRM - Strong experience building HubSpot reports and dashboards - Hands-on experience with data migrations, imports, and cleanup - Experience building and maintaining workflows and automation in HubSpot - Strong understanding of CRM data structure and lifecycle management - Comfortable presenting and training non-technical end users - Ability to translate business needs into CRM solutions independently - Experience in RevOps, Sales Ops, or Marketing Ops preferred - Familiarity with CRM integrations and APIs Requirements - Own day-to-day management of the HubSpot CRM system - Maintain and optimize properties, pipelines, objects, and workflows - Ensure system structure aligns with evolving business needs - Identify and implement process improvements proactively - Build and maintain dashboards and reports for leadership and internal teams - Translate business questions into actionable CRM reporting - Ensure data consistency and reliability for accurate reporting across functions - Manage data imports, cleanup, and deduplication - Maintain data hygiene and enforce best practices across teams - Audit and troubleshoot data discrepancies - Partner with team leads to ensure consistent data entry and process adherence - Create and optimize automation workflows - Monitor workflow performance and troubleshoot issues - Ensure all automated processes are efficient, scalable, and well-documented - Serve as the primary point of contact for all HubSpot users - Train and support internal teams on CRM usage and best practices - Document processes and maintain an internal knowledge base - Present data and training materials clearly to non-technical stakeholders Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - Full ownership of the HubSpot environment inside a growing national contractor - Direct collaboration with the Director of Marketing and cross-functional teams How to Apply Please include: - Your updated resume - A short Loom video (1 to 2 minutes) introducing yourself, walking through a HubSpot workflow or dashboard you built, and describing how you have trained or supported end users in a previous role Only candidates who submit a Loom video will be moved to the next step of the hiring process. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record a video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Background & Reference Check - Professional reference verification - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

• Provide timely, accurate and responsive information and service to policyholders and agents • Solve problems relating to policies within scope and escalate others as appropriate • Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth and retention of business

Role Description Our remote team is continuing to expand, and we're looking for dependable, people-focused individuals to join us as Customer Assistance Advisors. In this role, you'll provide support to clients throughout the travel planning process by helping organize arrangements, answering questions, and ensuring important details are handled accurately. This position is ideal for individuals who enjoy working with people, staying organized, and building valuable coordination skills while working from home. No prior experience in the travel field is required; training and ongoing guidance are provided to help you succeed. - Connect with clients to review travel interests, timelines, and planning needs - Help coordinate vacation components including accommodations, transportation, excursions, and cruise options - Review and compare available travel selections using approved booking systems - Keep clients informed regarding reservation status, confirmations, and upcoming steps - Respond to inquiries through email, phone, and online messaging platforms - Assist with schedule updates, itinerary changes, and follow-up requests - Attend onboarding sessions, virtual meetings, and continued learning opportunities Qualifications - Strong communication and customer support abilities - Excellent attention to detail and time management skills - Comfortable working independently in a virtual environment - Familiarity with email, online tools, and basic computer systems - Reliable internet connection and professional work habits - Previous experience in customer service, hospitality, scheduling, administration, or retail is helpful but not required Requirements - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved regions Benefits - Fully remote work setup - Flexible scheduling designed around independent workflow - Guided onboarding and ongoing training support - Access to supplier platforms and travel coordination tools - Eligibility for travel-related incentives and discount programs - Growth opportunities within a collaborative remote team