• Provide timely, accurate and responsive information and service to policyholders and agents • Solve problems relating to policies within scope and escalate others as appropriate • Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth and retention of business

Role Description Our remote team is continuing to expand, and we're looking for dependable, people-focused individuals to join us as Customer Assistance Advisors. In this role, you'll provide support to clients throughout the travel planning process by helping organize arrangements, answering questions, and ensuring important details are handled accurately. This position is ideal for individuals who enjoy working with people, staying organized, and building valuable coordination skills while working from home. No prior experience in the travel field is required; training and ongoing guidance are provided to help you succeed. - Connect with clients to review travel interests, timelines, and planning needs - Help coordinate vacation components including accommodations, transportation, excursions, and cruise options - Review and compare available travel selections using approved booking systems - Keep clients informed regarding reservation status, confirmations, and upcoming steps - Respond to inquiries through email, phone, and online messaging platforms - Assist with schedule updates, itinerary changes, and follow-up requests - Attend onboarding sessions, virtual meetings, and continued learning opportunities Qualifications - Strong communication and customer support abilities - Excellent attention to detail and time management skills - Comfortable working independently in a virtual environment - Familiarity with email, online tools, and basic computer systems - Reliable internet connection and professional work habits - Previous experience in customer service, hospitality, scheduling, administration, or retail is helpful but not required Requirements - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved regions Benefits - Fully remote work setup - Flexible scheduling designed around independent workflow - Guided onboarding and ongoing training support - Access to supplier platforms and travel coordination tools - Eligibility for travel-related incentives and discount programs - Growth opportunities within a collaborative remote team

Role Description We are currently seeking enthusiastic and organized individuals to join our expanding virtual team as Customer Care Travel Planners. In this remote position, you'll help support clients as they prepare for upcoming trips by coordinating travel details, providing planning assistance, and ensuring every stage of the process stays organized and on schedule. This opportunity is perfect for individuals who enjoy helping people, managing multiple tasks, and working independently in a flexible work-from-home environment. No previous travel industry experience is required; comprehensive training and ongoing mentorship are included. Key Duties - Communicate with clients to discuss travel preferences, schedules, and vacation goals - Assist with arranging hotels, transportation, cruises, tours, and activity reservations - Research travel options and availability through approved supplier platforms - Provide timely updates regarding confirmations, itinerary progress, and next steps - Respond professionally to questions through phone, email, and online communication tools - Help manage booking adjustments, service requests, and follow-up support - Keep detailed and organized records within internal systems - Participate in onboarding sessions, virtual workshops, and ongoing development programs Benefits - 100% remote position with flexible scheduling opportunities - Structured onboarding and step-by-step training resources - Ongoing support and professional growth opportunities - Access to travel planning systems and supplier partnerships - Eligibility for travel-related perks, discounts, and incentive programs - Supportive remote team environment with advancement potential Qualifications - Strong customer service and communication skills - Detail-oriented with strong organizational habits - Comfortable working independently in a virtual setting - Basic knowledge of online systems, email, and communication tools - Reliable internet connection and professional attitude - Experience in hospitality, administration, scheduling, customer support, or retail is helpful but not required Requirements - Must be at least 18 years old - Applicants must be legally authorized to work within the US, UK, Mexico, Australia, Spain, or other hiring regions

• You are the first point of contact for our customers and respond to tickets in Zendesk daily on topics such as access, payments, invoices, and contract questions. • You monitor payments in Thrivecart and manage adjustments (installments, payment pauses), revoked payments, and the dunning process. • You handle administrative processing, create invoices and other documents, and maintain customer data in systems like Memberspot. • You process withdrawal and cancellation cases and ensure a smooth handling. • You forward customer inquiries to the relevant departments (e.g., Consulting, HR, or Marketing). • You resolve PayPal buyer protection cases and manage the internal dunning process via email and postal mail up to debt collection submission. • You independently document and optimize our support processes.