• Prepare, send, and verify client invoices to ensure billing accuracy • Process payments and ensure charges are completed correctly • Track payment status and confirm that payments are received • Follow up with clients regarding outstanding or pending payments • Prepare and send client quotes as requested by the team • Coordinate with internal team members on billing updates, quote requests, and payment matters • Maintain accurate billing records using FreeAgent and internal tracking systems • Use Google Suite for documentation, communication, and task coordination • Follow established billing workflows and adapt quickly to internal processes • Flag billing issues, missing information, or payment concerns to the appropriate team members

Role Description The ideal candidate for our Senior Contracts Specialist role will have experience negotiating and drafting a variety of commercial contracts and managing a high-volume automated contracting process. Contract types include: - Software as a service (SaaS) agreements - Reseller and referral agreements - Amendments - Non-disclosure agreements (NDAs) - And more This role will engage and collaborate cross-functionally with other business units at all levels throughout the global organization to ensure that contracts follow the required processes and adequately protect the company’s interests. This role will also be the first line to interpret contract requirements, obligations, and risk exposure while advising the business as to the appropriate course of action. What You’ll Do - Contract Management and Execution (70%) - Negotiate and draft agreements including SaaS agreements, reseller and referral agreements, NDAs, and other contracts. - Review and negotiate agreements with suppliers, customers, and other third parties. - Assist in the maintenance of contract forms and contract processes. - Communicate with internal departments to coordinate contract reviews and approvals. - Ensure that contract provisions are clear and conform to company policies, contract law, and applicable regulations. - Identify and report potential risk associated with customer and supplier contracts. - Assist in assessment of customer and corporate risk. - Other Legal Duties (30%) - Support finance, people team, facilities, risk management (including insurance), and legal initiatives such as litigation and merger and acquisition activities, as requested. - Assist with corporate governance. Qualifications - 3–5 years (mid-level) of contract review and management experience at a fast-paced, high-growth technology company preferred. - Experience in SaaS and cloud-based deployment business models preferred. - Must have hands-on experience reviewing, negotiating, and drafting contracts through both negotiated contracts with sophisticated customers and automated contract processes. - Must have ability to identify problems and engage others toward solutions. - Experience developing and maintaining strong, professional working relationships with the sales organization and other internal stakeholders. - Experience and flexibility working across cultures and time zones a plus. - Strong written and verbal communication skills. - Experience communicating with executive-level management and sales teams. - Familiarity with contract management and drafting tools. Benefits - Remote-first and casual work environment - 401k with 3.5% company match, vested after 2 years - 20 PTO days + 1 birthday off + 3 Summer Days + 1 volunteer day + 11 company holidays - Medical, dental, vision and other life/health insurance plans - Paid parental leave - Wellness reimbursement program Company Description TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. Please visit our careers website for additional information.

Role Description This position will report to the Billing Manager and is responsible for managing end-to-end customer invoicing with a high degree of accuracy and timeliness. The role leads the research, analysis, and resolution of complex billing discrepancies and customer disputes, partnering cross-functionally to identify root causes and implement effective corrective actions. As a key point of contact for customers, this individual will communicate billing issues and resolutions clearly while delivering a high standard of customer service. The role requires strong attention to detail, advanced analytical and problem-solving capabilities, and the ability to manage sensitive situations with professionalism and sound judgment. Essential Duties and Responsibilities - Manage specialized billing processes for key customers in accordance with unique contractual and invoicing requirements. - Oversee billing, account reconciliations, and remittance application for VMS customers, ensuring accuracy and timeliness. - Partner with branch teams to obtain missing documentation and resolve customer billing disputes efficiently. - Communicate directly with customers to address invoice discrepancies, late payments, and outstanding balances. - Initiate and process credit requests and support accurate cash application as needed. - Monitor, report, and escalate unresolved or complex billing issues to appropriate stakeholders. - Serve as a primary liaison between Billing, Collections, Major and National Accounts, and Operations to facilitate issue resolution. - Collaborate closely with the Global Billing Team to ensure process adherence, identify issues, and drive timely resolution. - Identify and recommend process improvements to enhance billing accuracy and reduce days to bill. Qualifications - High School Diploma or equivalent. - 2-4 years’ experience in high volume transaction processing. Core Knowledge and Skills - Strong ability to manage multiple tasks concurrently while consistently meeting deadlines under pressure. - Proficient in POS, ERP, CRM, or comparable business applications. - Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. - Quick learner with the ability to adopt new software programs and apply them effectively to operational processes. - Proven track record of delivering exceptional customer service. - Excellent written and verbal communication skills. - Committed to contributing effectively within a collaborative team environment. - Skilled in maintaining clear and effective communication with accounting departments, field personnel, and customers. Supervisory Responsibilities This position will not have any direct supervisory responsibilities. Salary Range $21.00 - $26.20 per hour, depending on experience and geographic location. Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds. Benefits - 6 paid holidays - 1 paid floating holiday - Up to 15 days of Paid Time Off per year - Medical/Dental/Vision insurance - Company-matching 401(k) - Employee Stock Purchase Program - Other programs and perks

Role Description The Billing Coordinator will be responsible for preparing invoices, verifying billing details, processing and tracking payments, following up with clients regarding outstanding balances, and coordinating with the internal team on billing-related matters. This person will also assist with preparing and sending client quotes. This role requires strong attention to detail, reliability, and professional communication skills, especially when handling client follow-ups and payment-related concerns. - Prepare, send, and verify client invoices to ensure billing accuracy - Process payments and ensure charges are completed correctly - Track payment status and confirm that payments are received - Follow up with clients regarding outstanding or pending payments - Prepare and send client quotes as requested by the team - Coordinate with internal team members on billing updates, quote requests, and payment matters - Maintain accurate billing records using FreeAgent and internal tracking systems - Use Google Suite for documentation, communication, and task coordination - Follow established billing workflows and adapt quickly to internal processes - Flag billing issues, missing information, or payment concerns to the appropriate team members Qualifications - Previous experience in billing, invoicing, administrative support, bookkeeping support, or payment coordination is preferred - Experience using FreeAgent is a plus, but not required; training will be provided - Familiarity with Google Suite is preferred - Strong attention to detail and accuracy in handling billing information - Reliable and consistent with follow-ups, especially for outstanding payments - Professional written communication skills for client-facing messages - Comfortable learning new systems and following structured processes - Able to work independently and manage recurring billing tasks with minimal supervision - Organized, responsive, and able to coordinate effectively with internal team members Benefits - Opportunities for growth and advancement Work Hours - Available to work part-time, 20 hours per week - Able to start as soon as possible once selected and onboarded