• Coordinate closely with our Product and Engineering teams to ensure a seamless customer onboarding experience • Prepare and deliver customer-facing onboarding materials (e.g., implementation roadmap), manage the implementation process, and escalate issues as needed • Coordinate internal work effort and driving accountability across functional areas to produce client deliverables and reach key delivery milestones • Convey solution value through reporting, data analysis, and client presentations • Define key performance metrics and establish performance benchmarks • Identify opportunities to optimize solution performance in the customer environment (e.g., workflow best practices, presenting key insights) • Develop close working relationships with key client stakeholders

• Nurse liaison who coordinates care and communicates pertinent medical information among the Injured Worker, the Insured, and the Carrier to facilitate appropriate treatment, successful rehabilitation, and return to work. • Delivers efficient, cost-effective communication for work injuries, MVAs, liability claims, LTD/STD, and other referred services. • Follow all policies/procedures in the Case Management (CM) plan; retain accountability for the CM process. • Accept referrals as assigned by the Director of Case Management. • Make initial contacts per CM plan; schedule initial assessment; obtain date of next physician appointment. • Confirm assignment with referral source; clarify special handling instructions. • Build professional relationships with clients; treat claimants with dignity. • After physician appointments, contact Carrier and Insured per protocol; maintain ongoing communication with Injured Worker, Insured, and Carrier. • Record data and billing in CaseAnyplace; submit timely monthly reports (Preliminary, Initial, Progress, Closing). • Attend physician appointments; obtain diagnosis, prognosis, treatment plan, rehab length, estimated RTW (modified/regular duty), and MMI/Full Recovery as appropriate. • Refer to Vocational Counselor for job analyses (modified/regular duty) when appropriate and approved by Carrier. • Recommend IME physicians; coordinate and attend IMEs. • Coordinate transportation as needed. • Provide translation as needed (for bilingual nurses). • Monitor treatment plan; attend therapy sessions when appropriate; maintain contact with therapists for updates. • Request transfer of files to Vocational Counselor when appropriate (LMS, Voc Rehab). • Assist Carrier/Insured with RTW planning (modified or regular duty). • Provide information to Defense Attorneys as appropriate. • Promote teamwork with all staff members. • Maximize accurate, appropriate billable hours per monthly target (8 hrs/day). • Maintain licensure/certifications; complete required annual training on time. • Perform additional professional duties as assigned. • Retain responsibility for tasks delegated to non-clinical staff.

• Gaining a deep understanding of the technical requirements and nuances of each job opening. • Developing a clear grasp of the tech stacks, tools, and environments relevant to each position. • Managing applicant pipelines in our Applicant Tracking System (ATS) — from sourcing and screening to interview coordination and offer stages. • Conducting structured interviews to assess candidates’ technical abilities, experience, and cultural fit. • Documenting interview outcomes, recruiter notes, and feedback in a clear and organized manner. • Using industry-leading tools and platforms to identify and engage passive candidates. • Collaborating closely with hiring managers and technical teams to ensure alignment throughout the recruitment process. • Building long-term relationships with candidates and maintaining a strong talent pipeline for future needs.

• Own your book. Develop and execute strategic account plans that drive retention, expansion, and long-term growth. • Prospect with purpose. Leverage outbound campaigns, marketing initiatives, and partner networks to uncover and close new opportunities within your accounts. • Deliver results. Consistently exceed monthly, quarterly, and annual revenue targets while maintaining accurate, proactive forecasts. • Lead with insight. Develop deep expertise in our services, industry landscape, and competitive positioning to confidently advise clients. • Collaborate cross-functionally. Partner with Marketing, Operations, Customer Success, and Leadership to maximize account impact. • Influence the business. Share client insights and market feedback to shape strategy and keep us ahead of the curve.