Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for a Partner Success Manager to join our mission of protecting the digital world. As the Partner Success Manager, you will leverage your experience in Account Management with a strong focus on Data Protection and Cyber Security. You will manage a portfolio of service providers using Acronis Cyber Protect Cloud in NAM. Your primary objectives will include driving Annual Recurrent Revenue growth through strategic account planning, fostering adoption of new services, ensuring partner retention, and delivering a best-in-class partner experience that distinguishes Acronis in the market. WHAT YOU'LL DO Conduct territory analysis and planning for dedicated geographies to identify top potential partners, develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priority Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth working through assigned partners Train new and existing partners with existing and new products, support new partners on daily basis on business and technology development, and guide them through onboarding and enablement stage equipping with all needed knowledge, resources and tools Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle Drive successful upsell/cross sell initiatives with partner to increase new services attach rate Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed Key KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), number of Acronis services sold through the partner WHAT YOU BRING

• Define near, mid, and long-term strategies for LATAM enterprise customers, ensuring they realize full value across their Application Security workflows. • Build and foster trusted relationships with stakeholders across Mexico, Colombia, Chile, Argentina, and beyond, driving adoption and retention through local cultural alignment. • Design and execute customized onboarding programs that help customers achieve their security goals, accounting for regional compliance and infrastructure nuances. • Advocate internally for the specific needs of the LATAM market, working with Product and Sales to ensure our roadmap reflects regional requirements. • Facilitate Strategic Business Reviews (QBRs) in both Spanish and English, using data-driven storytelling to demonstrate ROI and justify security investments to regional C-suites. • Mobilize internal and external resources to navigate technical and bureaucratic barriers to adoption in complex regional environments.

• Conduct territory analysis and planning for dedicated geographies to identify top potential partners • Develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priority • Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth • Train new and existing partners with existing and new products, support new partners on daily basis on business and technology development • Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness • Motivate and enable partners to sell Acronis services to existing customer base of the partner • Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle • Drive successful upsell/cross sell initiatives with partner to increase new services attach rate • Engage and orchestrate all needed internal resources to help dedicated partners’ growth

• Customer Retention and Expansion; forecasting; manage onboarding and adoption programs; develop sales tools & processes; create segmentation and coverage models. • Facilitate QBRs (Quarterly Business Reviews); and maintain business metrics and reporting. • Support Professional Services team via OpenAir; forecasting, bookings, KPIs. • Validate, analyze, reconcile and summarize weekly, monthly, quarterly reports and metrics for leadership. • Identify and resolve related data issues in SFDC, Gainsight, Clari, etc. • Collaborate with business leaders and staff on analyzing reports and presenting findings. • Identify and fulfill operational requirements in existing and new initiatives, including but not limited to process design, system changes, reporting, documentation and enablement. • Identify and drive initiatives to streamline processes, reduce administrative overhead, and achieve business goals. • Partner with leadership to define and adopt governance practices that support team and company objectives. • Evaluate, pilot, and deploy AI and agentic solutions (e.g., AI-driven health scoring, automated playbooks, intelligent chatbots) to improve customer outcomes, accelerate time-to-value, and scale CS operations. • Build and maintain an AI/automation roadmap for Customer Success, staying current with rapidly evolving technologies and proactively identifying opportunities to integrate them into existing workflows and customer touchpoints. • Champion a data-driven culture by leveraging AI-powered analytics and predictive models to surface insights on customer health, churn risk, and expansion opportunities.