Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The RPA (Robotic Process Automation) Engineer is responsible for designing, developing, and implementing software bots that streamline business operations by automating repetitive tasks, freeing human resources to focus on more complex and strategic assignments. The RPA Engineer contributes to Arbitration Forums portfolio of products and services, ensuring that business challenges are met with fit for purpose AI/RPA-powered solutions. - Identifies process candidates for automation, analyzing processes and checking whether they can be automated. - Partners with business architects, data analytics, and AI engineers to define a framework that supports future AI-enabled innovations. Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, or a related field. - Minimum of 8 years of experience in data science, machine learning, data management, data governance, or a related role. - Experience using statistics and machine learning to solve complex business problems. - Experience conducting statistical analysis with advanced statistical software, scripting languages, and packages. - Experience building and deploying predictive models, web scraping, and scalable data pipelines. - Working knowledge of cloud services (i.e., MS Azure, AWS, Google Cloud). - Understanding machine learning and AI concepts and tenets. - Experience in SQL and NoSQL. - Strong working knowledge of automation tools such as Blue Prism, Microsoft Power Automate, UiPath, Automation Anywhere, Datamatics, Appian. - Proficiency in programming languages such as Python, C+, C++, Java, .NET. - Expertise in BPMN and workflow-based logic. - Strong knowledge of data governance, data security, and compliance practices. - Familiarity with data visualization and reporting tools (e.g., Webfocus, Power BI). - Excellent analytical and problem-solving abilities. - Strong communication and interpersonal skills to collaborate with cross-functional teams. - Ability to lead projects and mentor junior staff. - Auto Insurance claims industry experience preferred. Requirements - Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model. - Acts as a role model within and outside AF. - Performs duties as workload necessitates. - Maintains a positive and respectful attitude. - Communicates regularly with the departmental leader about department issues. - Demonstrates flexible and efficient time management and ability to prioritize workload. - Consistently reports to work on time, prepared to perform duties of the position. - Meets Department productivity standards. Benefits - Support data observability efforts to ensure smooth RPAs operations and to capture and mitigate degradation over time. - Other duties as assigned by manager or project needs. Company Description This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and maintain integrations between CRMs, ERPs, e-commerce platforms, and legacy systems; • Design synchronous and asynchronous integration architectures; • Consume and develop REST APIs, webhooks, and integration services; • Implement observability, logging, and failure recovery mechanisms; • Perform deployments, infrastructure configuration, and application monitoring; • Participate in technical meetings with clients and support scope discussions.

• Application Core Services (AppCore) is a group within Platform, in the Foundations department. • Our team develops the essential systems driving Grafana's business operations. • Design, build, and operate reconciliation systems, including the SSS backend, to track desired stack state. • Collaborate across SSS, grafana.com, and deployment configurations to ensure stack lifecycle workflows remain reliable. • Manage rollout mechanisms for provisioned plugins, dashboards, data sources, Grafana versions, and stack-level configuration. • Support new region and cluster rollouts including the operational paths required to bring stacks online safely.

• Design, build, and operate reconciliation systems for Grafana Cloud stacks • Collaborate across SSS, grafana.com, and deployment configurations • Improve operational efficiency in deployment complexity • Manage rollout mechanisms for plugins, dashboards, data sources • Support new region rollouts and operational paths • Improve incident response and recovery paths • Partner with Product, Hosted Grafana, Infrastructure, and Support teams