• Provide guidance and support to more junior staff: conducting formal observations • Assist internal team members and outsourced staff in reviewing errors • Participate in on-boarding and execution of development plans • Identify trends and recommend changes to processes • Escalate system and operations issues reported to business owners • Produce daily educational bulletins • Collaborate with Training Quality and Operations during training period • Responsible for cross-training new/existing training • Monitor provisions and make recommendations to Service Level Agreements (SLAs)

• Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up • Investigates all concerns/issues to ensure accurate information is provided in a timely manner • Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues

• Monitor and manage the AR mailbox, responding to routine inquiries or routing emails to the appropriate collector • Process voucher requests, secure necessary approvals from the Controller, and return completed vouchers to customers • Assist in preparing and processing refund requests for customers and internal teams • Support daily cash posting activities and serve as a backup for cash application tasks • Collaborate with Collection team members to ensure inquiries and payments are handled accurately and efficiently • Maintain accurate records and documentation of all AR-related transactions and communications • Assist with other team projects and initiatives as needed

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Globe Life AO, a well-established leader in the supplemental insurance industry for over 65 years, is currently seeking motivated individuals to join our remote team as Customer Service Representatives. This is an entry-level opportunity with no prior experience required, offering full training and ongoing support. Whether you’re starting your career, changing industries, or seeking greater flexibility, this role is designed to help you succeed from day one. - Make outgoing calls, texts, emails, and virtual meetings - Provide accurate information on insurance benefit options and policy updates - Maintain and manage client records and documentation - Offer outstanding service with a client-focused approach - Work independently and contribute to team goals in a virtual environment Qualifications - No prior customer service or insurance experience needed - Must be 18 years or older and authorized to work in the U.S. - Strong verbal and written communication skills - Self-disciplined, organized, and motivated - Comfortable using basic technology (Zoom, email, etc.) Benefits - 100% Remote Work – Work from anywhere in the U.S. - Weekly Commission based salary – With uncapped bonuses based on performance - Flexible Scheduling – Both part-time and full-time options available - Union-Backed Benefits – Life, health, and retirement coverage - Comprehensive Training – We provide everything you need to succeed - Advancement Opportunities – Merit-based promotions into leadership roles Company Description We prioritize growth, flexibility, and purpose. You’ll be joining a company with a culture built around empowering individuals to take ownership of their careers while making a positive impact on the families we serve.