• Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up • Investigates all concerns/issues to ensure accurate information is provided in a timely manner • Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues

• Monitor and manage the AR mailbox, responding to routine inquiries or routing emails to the appropriate collector • Process voucher requests, secure necessary approvals from the Controller, and return completed vouchers to customers • Assist in preparing and processing refund requests for customers and internal teams • Support daily cash posting activities and serve as a backup for cash application tasks • Collaborate with Collection team members to ensure inquiries and payments are handled accurately and efficiently • Maintain accurate records and documentation of all AR-related transactions and communications • Assist with other team projects and initiatives as needed

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Globe Life AO, a well-established leader in the supplemental insurance industry for over 65 years, is currently seeking motivated individuals to join our remote team as Customer Service Representatives. This is an entry-level opportunity with no prior experience required, offering full training and ongoing support. Whether you’re starting your career, changing industries, or seeking greater flexibility, this role is designed to help you succeed from day one. - Make outgoing calls, texts, emails, and virtual meetings - Provide accurate information on insurance benefit options and policy updates - Maintain and manage client records and documentation - Offer outstanding service with a client-focused approach - Work independently and contribute to team goals in a virtual environment Qualifications - No prior customer service or insurance experience needed - Must be 18 years or older and authorized to work in the U.S. - Strong verbal and written communication skills - Self-disciplined, organized, and motivated - Comfortable using basic technology (Zoom, email, etc.) Benefits - 100% Remote Work – Work from anywhere in the U.S. - Weekly Commission based salary – With uncapped bonuses based on performance - Flexible Scheduling – Both part-time and full-time options available - Union-Backed Benefits – Life, health, and retirement coverage - Comprehensive Training – We provide everything you need to succeed - Advancement Opportunities – Merit-based promotions into leadership roles Company Description We prioritize growth, flexibility, and purpose. You’ll be joining a company with a culture built around empowering individuals to take ownership of their careers while making a positive impact on the families we serve.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Safe-Way Garage Door is seeking an experienced Customer Care Representative to support our Midwest customers. This role is ideal for candidates with garage door industry experience who understand order flow, product configurations, and dealer or distributor relationships—and who have successfully worked in a remote or hybrid customer service environment. Depending on your experience and skill level, this position may be hired at Level I, II, or III, with responsibilities and complexity aligned accordingly. What You’ll Do - Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams - Answer incoming calls and emails in a courteous, accurate, and timely manner - Process garage door orders and quotes with a strong focus on accuracy and turnaround time - Prepare orders for invoicing and complete invoicing as required - Calculate CODs and freight charges when applicable - Maintain strong working relationships with Midwest customers and distribution centers - Support issue resolution related to pricing, quality, order changes, or delivery timing - Communicate customer feedback, complaints, and order updates to the appropriate departments - Maintain activity goals and productivity standards - Provide peer support to other Customer Care team members as needed Leveling Overview (Based on Experience) - Level I: Order invoicing, door section orders/quotes, customer support assistance - Level II: Full call and email handling, basic complete door orders, freight/COD calculations - Level III: Complex order quotes, technical product support, complaint resolution, and cross-functional coordination Qualifications - High School Diploma or GED - Minimum two (2) years of customer service experience - Strong computer skills, including Microsoft Office - Ability to work independently and manage priorities in a remote environment Requirements - Garage door industry experience (manufacturing, distribution, dealer support, or sales support) - Experience processing garage door orders, quotes, or technical configurations - Familiarity with inventory, manufacturing, or order processing systems - Prior experience working in a remote or hybrid customer service role Skills That Will Help You Succeed - Strong customer focus and professional communication skills - High attention to detail and commitment to order accuracy - Ability to manage multiple priorities in a fast-paced, remote setting - Problem-solving mindset with the ability to resolve customer issues efficiently - Dependability, accountability, and strong follow-through Work Environment & Physical Requirements - Remote-friendly role supporting Midwest customers and distribution centers - Prolonged periods of sitting, phone use, and computer work - Occasional lifting up to 15 pounds - Reasonable accommodations available for qualified individuals Benefits - Opportunity to apply your garage door industry expertise in a stable, growing organization - Remote-capable role with Midwest market focus - Collaborative team environment with clear performance expectations - Level-based structure that aligns responsibility with experience - Full benefits package which includes: Medical, Dental, Vision, Life Insurance, Disability, Retirement plan and more - Pay is Dependent on Experience. Starting at $20.00 per hour.