This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Safe-Way Garage Door is seeking an experienced Customer Care Representative to support our Midwest customers. This role is ideal for candidates with garage door industry experience who understand order flow, product configurations, and dealer or distributor relationships—and who have successfully worked in a remote or hybrid customer service environment. Depending on your experience and skill level, this position may be hired at Level I, II, or III, with responsibilities and complexity aligned accordingly. What You’ll Do - Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams - Answer incoming calls and emails in a courteous, accurate, and timely manner - Process garage door orders and quotes with a strong focus on accuracy and turnaround time - Prepare orders for invoicing and complete invoicing as required - Calculate CODs and freight charges when applicable - Maintain strong working relationships with Midwest customers and distribution centers - Support issue resolution related to pricing, quality, order changes, or delivery timing - Communicate customer feedback, complaints, and order updates to the appropriate departments - Maintain activity goals and productivity standards - Provide peer support to other Customer Care team members as needed Leveling Overview (Based on Experience) - Level I: Order invoicing, door section orders/quotes, customer support assistance - Level II: Full call and email handling, basic complete door orders, freight/COD calculations - Level III: Complex order quotes, technical product support, complaint resolution, and cross-functional coordination Qualifications - High School Diploma or GED - Minimum two (2) years of customer service experience - Strong computer skills, including Microsoft Office - Ability to work independently and manage priorities in a remote environment Requirements - Garage door industry experience (manufacturing, distribution, dealer support, or sales support) - Experience processing garage door orders, quotes, or technical configurations - Familiarity with inventory, manufacturing, or order processing systems - Prior experience working in a remote or hybrid customer service role Skills That Will Help You Succeed - Strong customer focus and professional communication skills - High attention to detail and commitment to order accuracy - Ability to manage multiple priorities in a fast-paced, remote setting - Problem-solving mindset with the ability to resolve customer issues efficiently - Dependability, accountability, and strong follow-through Work Environment & Physical Requirements - Remote-friendly role supporting Midwest customers and distribution centers - Prolonged periods of sitting, phone use, and computer work - Occasional lifting up to 15 pounds - Reasonable accommodations available for qualified individuals Benefits - Opportunity to apply your garage door industry expertise in a stable, growing organization - Remote-capable role with Midwest market focus - Collaborative team environment with clear performance expectations - Level-based structure that aligns responsibility with experience - Full benefits package which includes: Medical, Dental, Vision, Life Insurance, Disability, Retirement plan and more - Pay is Dependent on Experience. Starting at $20.00 per hour.

• Apprenticeship as a Customer Service Specialist • Handling customer inquiries and requests by phone and e-mail • Direct contact person for international customers • Increasing customer satisfaction through personalized, quality-focused support • Responsible for general administrative tasks in direct customer contact

• Delivering excellent customer service through phone, email, and web-based support. • Researching, troubleshooting, and resolving software and process-related issues quickly and accurately. • Documenting support cases and resolutions thoroughly in our ticketing system. • Providing workflow guidance and product best practices to clients, ensuring strong user adoption and satisfaction. • Collaborating with internal teams to share client feedback that drives product improvements.

• The CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers. • Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts. • Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business. • Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies. • Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances. • Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services.