Role Description Cyera is seeking a dynamic and detail-oriented Customer Marketing Manager to strengthen our relationships with customers and help tell their success stories that inspire trust and fuel growth. You’ll play a key role in expanding advocacy programs, refining customer data, driving engagement through communications, and supporting impactful events and campaigns that elevate the Cyera customer experience. This role is perfect for someone who thrives in a cross-functional environment, enjoys working directly with Customer Success, Product Marketing, and Sales, and wants to help customers become vocal champions of our brand. Responsibilities - Customer Advocacy - Increase customer reviews on G2 and Gartner Peer Insights through structured outreach and engagement. - Support growth in Deeto signups and manage advocacy pipeline. - Partner with Customer Success and Product Marketing to identify and create new customer stories, case studies, and testimonials. - Coordinate customer reference requests for sales and content creation. - Track and report on advocacy metrics (e.g., review volume, sentiment, and participation). - Collaborate with design and content to bring customer stories to life through social, email, and events. - Customer Marketing Data - Help refine and maintain customer data across Salesforce and other marketing tools. - Collaborate with internal teams to ensure data accuracy for segmentation, targeting, and reporting. - Analyze data to uncover opportunities for improved segmentation, personalization, and engagement. - Customer Communications - Support the production and delivery of the monthly customer newsletter and lifecycle touchpoints. - Analyze and report on engagement metrics (open/click rates), driving continuous improvement. - Campaign Execution - Assist with lifecycle, adoption, and upsell campaigns (e.g., Omni DLP adoption). - Partner with the Customer Success team on customer-focused content creation that drives measurable participation and pipeline impact. - Event Support - Help manage logistics, invites, and follow-up for key customer programs, including the Technical Advisory Board, virtual forums, and customer webinars. - Collaborate with stakeholders to ensure seamless execution and strong customer participation. Qualifications - 0 - 4 years experience in customer marketing, customer advocacy, or related roles in B2B SaaS. - Strong communication and storytelling skills with attention to detail. - Familiarity with Salesforce, marketing automation platforms, and review platforms (G2, Gartner Peer Insights, Deeto). - Proven ability to manage multiple projects simultaneously and meet deadlines. - Collaborative, data-driven, and passionate about creating meaningful customer connections. Requirements - 3–5 new customer stories or case studies published per quarter. - 20% increase in customer reviews across G2 and Gartner Peer Insights. - Consistent monthly newsletter delivery with improved open/click rates. - Successful support of two major customer events (e.g., Technical Advisory Board, community launch). - Established repeatable processes for advocacy, communications, and event execution. Benefits - Ability to work remotely, with office setup reimbursement. - Competitive salary. - Unlimited PTO. - Paid holidays and sick time. - Health, vision, and dental insurance. - Life, short and long-term disability insurance.

• Lead and develop a multi-functional CS organization spanning implementation, customer success management, support, and enablement • Develop and mentor CS managers, building leadership depth and a culture of accountability and continuous growth • Own key customer health metrics (GRR, CSAT, Time-to-value) while serving as a critical driver of NRR by partnering closely with Sales on renewal and expansion motions • Drive CS operations strategy: define and refine workflows, playbooks, tooling, and data infrastructure that allow the team to scale without proportional headcount growth • Identify and implement opportunities to integrate AI and automation across the CS function — from onboarding and support to health scoring and customer communications • Partner with Product and Marketing to ensure a seamless customer journey from pre-sale through renewal and expansion • Identify and nurture customer advocacy opportunities, partnering with Marketing to amplify customer stories through case studies, references, and industry visibility

• Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts • Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals • Monitor account performance against forecasts and identify risks and opportunities early • Serve as the primary point of contact and trusted advisor for assigned accounts • Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions • Develop a deep understanding of partner KPIs, monetization strategies, and success metrics • Analyze campaign and platform performance to provide proactive, data-driven recommendations • Identify optimization opportunities and drive execution in partnership with internal teams • Translate data into clear, actionable insights that align with client goals • Own account planning, reporting, and overall account health tracking • Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation • Lead platform demos, onboarding, and training sessions to drive adoption and value realization • Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes • Support RFP responses and strategic opportunities in partnership with Sales • Surface client feedback and insights to inform product and operational improvements

• Own and strategically manage a portfolio of MMB or ENT customers, building a deep understanding of each customer's business objectives, operating environment, and definition of success. • Lead subscription and relationship management for your accounts — driving retention, mitigating risk early, and making sure we deliver on every commitment we make. • Partner closely with our Sales Team to identify and execute expansion opportunities (upsell, cross-sell, and growth) tied to real customer outcomes and value realization. • Drive proactive renewal planning and forecasting in Salesforce so there are no surprises at renewal time and the business has clean visibility into your book. • Build trusted, value-based relationships across all levels of the customer organization, with a strong focus on executive and senior leadership stakeholders. • Set a consistent strategic engagement cadence — QBRs, executive check-ins, business reviews — so your customers always know the ROI they're getting from IntelliShift. • Guide customers through the full lifecycle, from onboarding through adoption milestones and long-term expansion. • Act as the customer's voice inside IntelliShift, coordinating with Enablement, Product, Support, Installation Services, and other partners to resolve issues, surface feedback, and introduce strategic opportunities. • Proactively monitor customer health, engagement, and business risk using data and insight — addressing concerns early and protecting revenue at scale.