• Support the Creative Operations Manager in coordinating cross-functional workstreams across Creative, Marketing, Product, Sales, and Web Development • Track and communicate project status regularly—keeping timelines, milestones, and deliverables up to date in our PM tools • Identify and flag project risks early, troubleshoot blockers, and recommend solutions before deadlines slip • Help develop and maintain lightweight, repeatable processes that make it easier for creative teams to collaborate and ship deliverables • Coordinate resourcing conversations and contribute to roadmap planning discussions • Prepare project updates, status reports, and team communications for stakeholders and leadership • Participate in standups, sprint reviews, and planning sessions—keeping things moving and decisions documented • Look for opportunities to improve how the team works and raise your hand when you spot them

• Run the full ClickUp campaign workflow per account, from planning to strategy to client approval to launch. • Confirm receipt of campaign details and assets at kickoff; identify gaps before they become launch delays • Own the internal review checkpoint — assets do not go to clients until they are cleared by you • Support during recurring client calls; update the agenda, capture decisions, schedule next steps • Manage the approval cycle: submit design direction, surface revisions, get sign-off, route final proof, confirm launch • Set and re-set client expectations when timelines slip — early, in writing, with the new plan attached • Groom the sprint to protect billable hours; account for each team member's typical unplanned load when planning capacity • Flag capacity risk before it becomes a missed deadline or a burnout signal • Surface friction patterns (scope creep, late assets, ambiguous briefs) and design the process change that fixes them • Maintain and extend templates: new client setup, conference backlogs, campaign details forms, design feedback checklists • Own ClickUp workflow integrity — stage-triggered automations, accurate status, no orphan tasks • Document the client communication model so it's transferable, not stored in your head • Run Swell huddles; contribute to the Agency Services All-Hands • Onboard new team members (employees and freelancers) • Partner with the Ads Team Lead on team-level decisions; partner with the Director of Agency Services on cross-team operations (Web, HubSpot, and Coaching teams)

• Develop detailed project plans, dashboards, and associated project tools • Create and manage project schedules, budgets, and resource allocation • Lead project execution and monitor project progress • Develop and implement risk management plans

Role Description The Senior Project Manager serves as a subject matter expert (SME) and project lead for Community Catalyst’s caregiving and aging portfolio. This role provides strategic guidance, technical expertise, and implementation leadership across initiatives focused on family caregiving, aging, Medicare, Medicaid, and long-term services and supports (LTSS), including home- and community-based services (HCBS). The Senior Project Manager operates at the intersection of policy, practice, and community engagement, translating complex systems and regulations into actionable strategies that center caregiver voice and lived experience. The role leads the day-to-day execution of major federally funded, state-based, and consulting projects, while contributing to thought leadership and field-building efforts that advance Community Catalyst’s strategic priority in caregiving and aging. This position reflects an intentional investment in specialized expertise necessary to sustain, grow, and strengthen Community Catalyst’s leadership in a highly technical and implementation-driven field. Key Responsibilities - Project Leadership & Implementation - Serve as the day-to-day project lead for caregiving and aging initiatives, managing workplans, timelines, deliverables, and partner coordination. - Act as a primary point of contact for funders, state agencies, subcontractors, and national partners on assigned projects. - Support contract compliance, reporting, invoicing coordination, and internal quality assurance processes. - Manage multiple concurrent projects with varying scopes, timelines, and reporting requirements, including projects with tight deadlines and evolving needs. - Subject Matter Expertise: Caregiving, Aging, and LTSS - Provide deep expertise on family caregiving, aging systems, Medicare, Medicaid, LTSS, and HCBS across projects and internal teams. - Advise program design, stakeholder engagement strategies, and systems improvement efforts grounded in real-world implementation. - Support initiatives requiring both policy fluency and operational understanding, including CMS-aligned models, federally funded cooperative agreements, and state-administered projects. - Policy & Practice Integration - Translate complex federal and state policy into clear, practical, and actionable guidance for coalitions, agencies, health plans, and community-based organizations. - Ensure advocacy, engagement, and technical assistance strategies are informed by how caregiving and aging systems function in practice. - Contribute to the design, refinement, and testing of caregiving-focused models (e.g., caregiver navigation pilots, communities of practice, stakeholder engagement strategies). - Community Engagement & Technical Assistance - Provide technical assistance and strategic guidance to state and national caregiver coalitions and partner organizations. - Design and facilitate listening sessions, key informant interviews, peer-learning spaces, trainings, and convenings that center caregiver and consumer voice. - Support partners in integrating equity, lived experience, and community leadership into policy advocacy and systems change efforts. - Thought Leadership & Field Building - Contribute to reports, briefs, tools, presentations, and other written or visual products related to caregiving and aging. - Identify and elevate best practices in caregiver engagement, caregiving systems reform, and consumer-centered models. - Represent Community Catalyst in coalitions, conferences, advisory groups, and policy forums related to caregiving, aging, and LTSS, as appropriate. - Internal Collaboration & Organizational Support - Collaborate closely with colleagues across policy, programs, communications, operations, finance, and advancement functions. - Provide subject matter expertise to support proposal development, project design, and strategic planning related to caregiving and aging. - Participate actively in internal teams and organizational processes to support shared goals, learning, and accountability. Qualifications - Bachelor’s degree plus 7–10 years of relevant experience, or an equivalent combination of education and experience. - Demonstrated expertise in caregiving and aging, including Medicare, Medicaid, LTSS, and/or HCBS. - Experience working at the intersection of policy and practice (e.g., advocacy combined with implementation, systems design, or service delivery). - Strong project management skills, including experience managing complex, multi-partner initiatives. - Experience designing and facilitating meetings, training, or engagement processes with diverse stakeholders. - Excellent written and verbal communication skills. - Ability to work independently while collaborating effectively within a team-based organization. Preferred Qualifications - Experience supporting federally funded projects or cooperative agreements (e.g., ACL, CMS-aligned work). - Experience working with or supporting caregiver coalitions, caregiver leadership programs, or aging networks. - Familiarity with national accessibility standards, including Section 508 compliance, plain-language principles, and the design of accessible materials, trainings, and engagement processes for people with disabilities, older adults, and caregivers. - Prior experience working with state agencies, health plans, or large consulting partners. - Familiarity with CMS Innovation Center models or large-scale stakeholder engagement efforts. - Experience producing public-facing reports, briefs, or conference presentations. - Willingness and ability to travel within the United States. Core Competencies - Caregiving & Aging Systems Expertise (Medicare, Medicaid, LTSS/HCBS) - Policy–Practice Translation - Project and Portfolio Management - Stakeholder and Community Engagement - Technical Assistance, Coaching, and Facilitation - Clear and Effective Written and Oral Communication - Results-Driven, Accountability Focus, and Impact Orientation Supervisory Responsibilities - No supervisory responsibilities at this time. Work Environment & Physical Requirements This is a remote, office-based position performed from a home or remote workspace using standard office equipment and technology. Occasional travel may be required based on organizational needs. The role involves extended periods of sitting, regular computer use, and virtual communication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Compensation & Benefits - The salary range for this position is $80,000 – $90,000, based on a full-time schedule. - Placement within the range is determined by role scope, relevant experience, skills, geographic considerations, and internal equity. - Compensation is reviewed and approved in accordance with Community Catalyst’s compensation framework and organizational policies. - This position is included in a collective bargaining unit represented by a staff union, Community Catalyst United, and specific employment terms are subject to the current Collective Bargaining Agreement. - This position is eligible for Community Catalyst’s employee benefits program, subject to plan terms and eligibility requirements. - Benefits may include medical, dental, and vision coverage; life and disability insurance; flexible spending accounts; retirement savings; paid time off and holidays; paid family and medical leave; wellness benefits; and other programs as outlined in the Employee Benefits Guide. Equal Employment Opportunity Statement Community Catalyst is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Disclaimer This job description is not intended to be an exhaustive list of duties. Responsibilities may change based on organizational needs, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.