• Supervise and mentor the junior payroll staff, ensuring their professional growth and the accuracy of their output. • Manage the end-to-end payroll lifecycle for 15+ states, acting as the final point of escalation for complex tax and system issues. • Mastermind the withholding, filing, and reconciliation for 15+ states, including SUTA/FUTA, FICA, and local tax nexus. • Serve as the Subject Matter Expert (SME) for ADP Workforce Now, ensuring seamless system integration and data integrity. • Lead the registration of new state tax IDs and manage SUTA/FUTA/FICA compliance across a growing US footprint. • Lead the response for all federal and state tax notices, garnishments, and year-end (W-2/W-3) reconciliations. • Provide the C-suite with accurate and timely reports concerning audits, 401k, and trend reporting. • Shift the payroll function from manual "zagging" to automated, scalable excellence. • Approach each day and task with a “ZAG” mindset. • Other duties and projects as needed.

• Manage day-to-day payroll processing activities, ensuring payroll operations move forward accurately and on time. • Support process improvement work across payroll, helping identify gaps, improve workflows, and build more consistent ways of working. • Contribute to payroll-related projects, including systems, interfaces, and broader operational development within the function. • Partner with internal stakeholders across teams, rebuilding trust, improving collaboration, and aligning on the data, processes, and support needed for payroll to run effectively. • Help strengthen the overall payroll function, taking an active role in creating structure, driving improvements, and supporting more scalable global operations.

• Lead the end-to-end delivery of accurate, compliant payrolls across global entities • Manage international vendor relationships and ensure compliance with local legislative changes • Perform vital financial controls and reconciliations to provide business confidence • Help stakeholders understand complex tax logic and labor law impacts across different time zones

• Lead, coach, and mentor the Global Payroll Implementation team — fostering a culture of trust, accountability, and excellence. • Support the professional growth of team members, identifying development opportunities and promoting collaboration across regions. • Act as a strategic escalation point for complex implementation issues and ensure timely, effective resolution. • Own the delivery of global payroll implementation projects, ensuring timelines, quality, and compliance standards are consistently met. • Monitor progress against KPIs and SLAs, identifying risks early and implementing corrective actions. • Support team leads and specialists with issue resolution, prioritisation, and workload balancing across multiple projects. • Ensure smooth transitions between Sales handover, Implementation, and Payroll Operations phases. • Standardise and continuously improve global payroll implementation processes, tools, and documentation. • Partner with cross-functional teams (Product, Payroll Ops, Legal, Customer Success) to enhance workflows, automation, and system integrations. • Lead or support user acceptance testing (UAT), process validations, and change management initiatives for platform or procedural updates. • Ensure that implementation documentation, SOPs, and audit trails are accurate, complete, and easily accessible to operational teams. • Serve as the primary point of contact for key internal stakeholders, ensuring visibility into implementation progress, risks, and performance metrics. • Collaborate closely with Sales and Customer Success to align implementation readiness and set realistic client expectations. • Represent the implementation function in internal initiatives, contributing insights to shape global payroll strategy and operational excellence.