• Verantwortung für die Steuerung komplexer Salesforce-Projekte, von der Anforderunganalyse bis zur erfolgreichen Hypercare-Phase • Analyse und Optimierung von Vertriebs-, Service- und Außendienstprozessen entlang der gesamten Customer Journey • Entwicklung ganzheitlicher Lösungsarchitekturen mit der Salesforce Consumer Goods Cloud für unsere Kunden • Konzeption und Moderation von Workshops, um fachliche Anforderungen in nachhaltige Consumer-Goods-Cloud-Lösungen zu übersetzen • Fachliche Führung innerhalb der Projektteams sowie aktiver Wissenstransfer an Junior Consultants

Role Description Provide reliable, fail-safe execution capacity for the Construction Task Catalog (CTC) and Specification publishing pipeline. This role ensures deliverables are completed accurately and delivered on time, serving as a critical extension of the publishing function. Key Responsibilities - On-Time Delivery Execution: Execute the final publishing of CTCs and Specifications, ensuring all assigned deliverables are completed accurately and delivered on schedule. - Final Specification Publishing: Perform the technical “final mile” of delivery, ensuring data integrity from DMAP through to final published outputs. - Capacity & Redundancy Support: Provide flexible support across the publishing pipeline, ensuring continuity of delivery during peak periods, absences, or shifting priorities. - Process Documentation & Repeatability: Support the maintenance and evolution of the CTC Publishing Playbook, contributing to a documented, repeatable, and scalable workflow. - Operational Tracking & Visibility: Maintain accurate, real-time updates in Smartsheet to ensure transparent status tracking for Account Managers and internal teams. Qualifications - Associate degree or certifications (Business, Communications, Construction Management, Engineering, or related field) - Equivalent combination of education and relevant experience acceptable Requirements - 0–3 years in document production, publishing, or administrative operations - Data entry or structured workflow environments - Exposure to Adobe (Acrobat and Design) or document formatting tools - Basic Excel or tracking tools Capability Expectations - Able to follow structured processes with high accuracy - Learns technical publishing workflows (DMAP, Specs) - Executes tasks with clear direction and oversight - Developing understanding of deadlines and delivery expectations - Communicate clearly and promptly on task status, blockers, and completion to the Senior CTC Publisher to ensure continuity of delivery. Benefits - Excellent benefits package including medical, dental, vision, life and LTD insurance - HSA - 401(k) retirement plan Company Description Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. Gordian is the world’s leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian’s offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.

• Lead a portfolio of customer onboardings and expansion opportunities • Become knowledgeable in the Sixfold platform and best practices • Lead executive and stakeholder business reviews • Proactively monitor customer health and usage metrics • Partner closely with Sales, Product, and Engineering • Provide feedback to improve processes

Customer Success Specialist - GolfNow - FL-25, Miami, FL, USA - Employees work in a hybrid mode - Full-time - Business Segment: Digital Platforms & Ventures Company Description VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description The Customer Success Specialist will assist the GolfNow Sales team in managing multiple existing accounts with the goal of maximizing client satisfaction, account retention, and the adoption of the GolfNow suite of products and services. Job Duties - Provide ongoing and effective communication of account status to manage customer expectations. - Develop customer relationships that promote retention and alignment of client goals. - Drive adoption of the 6 core products including Platform, Connect, Answers, Technology, Spotlight, and ClubBuy. - Implement strategic business initiatives to expand the range of offerings for our customers. - Working with Partners to support and help develop plans to operate their business daily. - Review performance of distributions channels and recommend pricing and yield strategies to increase partners revenue. - Ensure a positive, consistent customer experience and successful use of the direct-to-consumer platforms. - Support cold calling initiatives in collaboration with the sales team to schedule meetings and secure new partners for the platform. - Collaborate with various teams and offer additional support as needed, including the broader GolfNow Sales team, Activations, Connect team. Basic Requirements - 1+ years of relevant work experience. - Exceptional interpersonal skills with excellent verbal and written communication skills. - Organized and detail-oriented. - Ability to establish and maintain a high level of team trust and confidence. - Ability to deliver on the responsibilities of the role and responding to inquiries in a timely manner. Qualifications Desired Characteristics - Bachelor’s Degree in advertising, marketing, business, or a related field preferred. - Reliable with the ability to work in a professional office setting, remotely and independently without direct supervision in a demanding, fast paced, deadline driven environment. - Demonstrated ability to adapt, learn new skill sets, and gain a thorough understanding of operational challenges. - Exceptional time management and problem-solving skills. - Self-motivated and curious. - Strong team player. - Ability to handle multiple projects simultaneously. - E-Marketing Experience. - Client Management Experience. - Sales development and/or strategy experience a plus. - Online distribution experience a plus. Additional Requirements - Willingness to work weekends with short notice. - Must be willing to work in Orlando, FL. - Hybrid: This position has been designated as hybrid, generally contributing from the Orlando, FL office a minimum of three days per week. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.