Customer Success Specialist - GolfNow - FL-25, Miami, FL, USA - Employees work in a hybrid mode - Full-time - Business Segment: Digital Platforms & Ventures Company Description VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description The Customer Success Specialist will assist the GolfNow Sales team in managing multiple existing accounts with the goal of maximizing client satisfaction, account retention, and the adoption of the GolfNow suite of products and services. Job Duties - Provide ongoing and effective communication of account status to manage customer expectations. - Develop customer relationships that promote retention and alignment of client goals. - Drive adoption of the 6 core products including Platform, Connect, Answers, Technology, Spotlight, and ClubBuy. - Implement strategic business initiatives to expand the range of offerings for our customers. - Working with Partners to support and help develop plans to operate their business daily. - Review performance of distributions channels and recommend pricing and yield strategies to increase partners revenue. - Ensure a positive, consistent customer experience and successful use of the direct-to-consumer platforms. - Support cold calling initiatives in collaboration with the sales team to schedule meetings and secure new partners for the platform. - Collaborate with various teams and offer additional support as needed, including the broader GolfNow Sales team, Activations, Connect team. Basic Requirements - 1+ years of relevant work experience. - Exceptional interpersonal skills with excellent verbal and written communication skills. - Organized and detail-oriented. - Ability to establish and maintain a high level of team trust and confidence. - Ability to deliver on the responsibilities of the role and responding to inquiries in a timely manner. Qualifications Desired Characteristics - Bachelor’s Degree in advertising, marketing, business, or a related field preferred. - Reliable with the ability to work in a professional office setting, remotely and independently without direct supervision in a demanding, fast paced, deadline driven environment. - Demonstrated ability to adapt, learn new skill sets, and gain a thorough understanding of operational challenges. - Exceptional time management and problem-solving skills. - Self-motivated and curious. - Strong team player. - Ability to handle multiple projects simultaneously. - E-Marketing Experience. - Client Management Experience. - Sales development and/or strategy experience a plus. - Online distribution experience a plus. Additional Requirements - Willingness to work weekends with short notice. - Must be willing to work in Orlando, FL. - Hybrid: This position has been designated as hybrid, generally contributing from the Orlando, FL office a minimum of three days per week. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

• Focus on driving customer loyalty, retention, and growth • Create visibility of customer experience across the client’s customer journey • Gather and maintain data about clients • Identify process improvement initiatives to improve customer experience • Build strong and long-lasting relationships with customers • Work through difficult situations via transparency and partnership • Deliver on assigned KPIs and communicate effectively in case of major incidents

Role Description Lumens is looking for a process-oriented Sales Enablement Specialist in our Sales Operations team to support the continued growth and effectiveness of our sales organization, with a focus on Trade and Contract business. This role will play a key part in the ongoing optimization and management of our CRM platform, HubSpot, while also helping build and support the training, onboarding, and sales process infrastructure needed to scale a growing sales team. The ideal candidate is highly organized, comfortable working cross-functionally, and enjoys improving systems, processes, and user experience. This is not a software development role, but rather an operational role focused on helping the sales organization work more effectively through strong systems management, documentation, training, and process support. This position reports to the Director of Sales Operations and will work closely with Sales Leadership, Product, and Development teams. Qualifications - Experience working within a CRM platform (HubSpot Required) - 2–5 years of experience in Sales Operations, CRM Administration, Sales Enablement, or a related operational role - Strong organizational and project management skills - Comfortable working across multiple teams and managing competing priorities - Strong written and verbal communication skills - Process-minded with strong attention to detail - Comfortable operating in a growing and evolving environment - Experience creating documentation, SOPs, or training materials Requirements - Support the implementation, ongoing optimization, and day-to-day administration of HubSpot CRM - Maintain dashboards, reports, workflows, and user-facing CRM configurations - Assist with field management, page layouts, process updates, and overall system organization - Partner with Product and Development teams on CRM-related enhancements and integrations - Drive CRM adoption and consistent usage across the sales organization - Maintain data quality and support territory/account management processes - Identify opportunities to improve workflows, visibility, and operational efficiency - Maintain exceptional hospitality standards that reflect the Lumens brand and client experience - Ensure the Gallery remains visually polished, organized, and presentation-ready at all times - Support appointment coordination and help create seamless experiences for client meetings and consultations - Assist with Gallery events, designer programming, brand activations, and community engagement initiatives - Support visual merchandising updates, sample organization, and showroom presentation standards - Coordinate light operational responsibilities that contribute to the overall client and team experience within the Gallery Benefits - Comprehensive health benefits - 401k with company match - 3 weeks of annual paid time off

• Enhancing and improving the client lifecycle • Driving key Success Pillars of Adoption and Relationships • Managing client relationships through the entire client journey • Providing customers with superior level of service through multiple support channels • Understanding the client’s business needs and aligning to the Kantata solution • Conducting onboarding and introductory training sessions