• Oversee collection activities related to the accounts receivable across multiple site locations, payors, and therapies to maximize accurate and timely payment. • Monitor aging reports and key AR metrics to identify trends, risks, and opportunities for improvement. • Ensure assigned accounts are researched and worked appropriately, including identification of billing errors, short payments, overpayments, denials/rejections, unpaid claims, and cash application discrepancies. • Oversee appeals and payer follow-up processes to ensure deadlines are met and appropriate documentation is submitted. • Review and approve potential adjustments and refund requests in accordance with company policies. • Ensure all relevant phone conversations and collection activities are well documented and maintained within company systems. • Identify trends in payer denials, payment delays, or billing issues and collaborate with billing and revenue cycle teams to implement corrective action. • Ensure all collection activities comply with federal, state, and local regulations, third-party payer requirements, and company policies. • Work closely with insurance companies, patients, and other company personnel to resolve escalated account issues. • Prepare reports and communicate collection performance, risks, and improvement opportunities to leadership. • Participate in recruitment, onboarding, and training of collection staff. • Utilize payer portals, electronic tools, and internal systems to monitor claims status and expedite resolution of outstanding balances. • Support special payer projects, audits, or process improvement initiatives related to collections and reimbursement. • Stay informed of payer guidelines, billing deadlines, and appeal requirements. • Supervise, coach, and develop a team of collection specialists to ensure productivity, accuracy, and adherence to company policies and procedures. • Assign and monitor workload, ensuring timely follow-up on accounts receivable and payer issues. • Provide training and ongoing support to staff regarding payer policies, appeal processes, and best practices in collections. • Conduct regular performance reviews and provide feedback to support staff development and performance improvement. • Serve as a point of escalation for complex collection issues, payer disputes, and account resolution challenges. • Perform other duties as assigned.

Role Description The Collections Specialist is responsible for performing collection follow up on receivables due from homeowners and home improvement contractors. This role requires excellent communication and problem-solving skills in order to work through unique and sometimes challenging conversations. Additionally, the Collections Specialist must be organized and detail oriented in order to track status of receivables and ensure accuracy. - Invoice for service/warranty costs, penalties, and other miscellaneous receivables - Understand the individual collection processes for each of our home improvement programs and adhere to those processes - Track status of receivables, including collection notices sent and ensure appropriate follow up - Communicating with homeowners and home improvement contractors to resolve outstanding payment issues - Research and respond to credit card chargebacks - Back up training for other team members - Perform other administrative duties as assigned Qualifications - High School Diploma or equivalent - Empathetic and able to maintain calm when faced with intense situations - Excellent verbal and written communication skills - Excellent judgment and ability to overcome obstacles - Computer literate with a strong knowledge of Microsoft Office suite - Detail Oriented – ensure collections are handled and recorded appropriately Requirements - Previous collections experience preferred Benefits - 100% remote work environment - Employer provided equipment - Medical, dental, and vision insurance - Health savings plan includes employer contribution to health savings account - Medical and dental flexible spending accounts - Company paid basic life, short-term disability, and long-term disability insurance - 401K plan with employer match - Company matches 100% of the first 4% of salary deferrals - All contributions, including employer contributions, are 100% vested immediately - Employee discount program for Electronics, Groceries, Travel, Entertainment, and more - Employee assistance program - Pay on demand - Critical illness, hospital indemnity, group accident, and legal insurance - Paid time off

• Follows-up with insurance companies to resolve unpaid claims. • Researches any overdue account balance that is fully or partially unpaid. • Reviews unpaid and underpaid claims. • Resubmits or appeals as necessary. • Verifies payment information adjustments to supervisor. • Coordinates collection activities for delinquent accounts. • Complies with the Fair Debt Collector Practices Act (FDCPA). • Responds to customer inquiries regarding account status. • Researches customer’s accounts thoroughly and documents appropriately. • Resolves discrepancies and prepares adjustments and refunds as necessary. • Ensures accurate entry of collection activity information into the billing system. • Initiates payments and resubmits bills as necessary.

Title: Legal Collections Clerk Location: Remote Job Description: Remote Legal Collections Clerk Pay Range: $15-$17 per hour+ Potential Bonus | Schedule: Monday–Friday 8 hours per day | Location: Remote Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful The Legal Collections Clerk position has primary responsibility of analyzing client accounts for the possibility of filing suit relating to collection of accounts. The Legal Collections Clerk acts as liaison between the debt collections team and the legal collections team to collect on accounts effectively. Our culture is driven by sharp, committed, and enthusiastic employees. Are you the next member of our Team? What You'll Do: - Reviews and evaluates assigned delinquent account files for appropriate collection action. - Always determines a cost-effective resolution of accounts. - Research and verify debtor assets, skip tracing debtors as necessary. - Completes the process for requesting legal and approval rate of accounts is 90%. - Meets or exceeds weekly quota of accounts referred to legal. - Organizes workload and prioritizes work tasks to meet departmental goals. - Responds to all communications and verbal inquiries from all relevant parties. - Requests documentation from clients concerning accounts that are being considered for legal action including information about the debtor, invoices, statements, contracts, promissory notes, payments, and other related correspondence. - Performs other related duties as assigned. What We're Looking For: - Highly organized, results-oriented, and able to prioritize tasks. - Detail oriented with high level of accuracy. - Ability to work with minimal supervision while managing multiple projects and aggressive timeline. - Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) - Strong written and verbal communication skills. - Ability to handle and maintain confidential information. - Strong work ethics - High School equivalent - 2-5 years of experience with collections preferred. - Knowledge of documentation and reporting tools, including use of Microsoft Office (Word, Excel, etc.) - Demonstrated ability to independently work under aggressive timelines while managing multiple projects. - Experience with Latitude, FACS, and EPIC preferred. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.