RSI Enterprises

Title: Remote Patient Account Representative Location: Remote, USA Job Description: Join a USA Today Top 100 Workplace & Best in KLAS Team! Patient Account Representative Pay Range: $15.00 - $18.00 per hour| Schedule: Mon-Fri 8am-5pm/ 9am-6pm/ 10am-7pm (All Eastern Standard Times) | Location: Fully Remote Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As a member of our Early Out Department, the Remote Patient Account Representative is responsible for resolution and collection of outstanding patient account balances for healthcare providers while maintaining superior customer service and professionalism. We take pride is helping healthcare consumers resolve their accounts with the providers we serve What You'll Do: - Service each interaction with the quality and integrity standards of Receivable Solutions and our healthcare provider clients. - Maintains acceptable levels of productivity. - Understands and effectively utilizes assigned client software systems. - Makes and receives consecutive calls in a call center environment. - Documents all activity, maintains / organizes unit, and responds to all communication and/ or verbal inquiries from all relevant parties. - Handles inbound and outbound telephone calls to patients with the goal of collecting payments in full or arranging a payment plan, while resolving all patient questions or concerns within the acceptable standards of assigned creditor clients. - Models appropriate behavior in the handling of difficult interactions or accounts. - Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), and any other applicable Federal, state, and local laws and company policies and procedures. - Adheres to applicable policies, hospital/physician billing/departmental practices, and 3rd party requirements. - Performs other related duties as assigned. What We're Looking For: - Excellent verbal and written communication skills. - Ability to handle and maintain confidential information. - Strong work ethic - High School Diploma or GED required. - 1+ years of call center experience - 1+ years of experience with accounts receivable, healthcare billing and collections, preferred. Why You'll Love RSi: - Competitive pay with ample opportunities for professional growth. - Fully remote position with a stable Monday–Friday schedule. - Collaborative, performance-driven environment with expert leadership. - Mission-driven work supporting essential healthcare services. - Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.

Bilingual Patient Account Representative Location: Remote Job Description: Pay Range: $16.00 - $19.00 per hour| Schedule: Mon-Fri 8am-5pm/ 9am-6pm/ 10am-7pm (All Eastern Standard Times) Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As a member of our Early Out Department, the Bilingual Patient Account Representative is responsible for resolution and collection of outstanding patient account balances for healthcare providers while maintaining superior customer service and professionalism. We take pride is helping healthcare consumers resolve their accounts with the providers we serve. What You'll Do: - Service each interaction with the quality and integrity standards of Receivable Solutions and our healthcare provider clients. - Maintains acceptable levels of productivity. - Understands and effectively utilizes assigned client software systems. - Makes and receives consecutive calls in a call center environment. - Documents all activity, maintains / organizes unit, and responds to all communication and/ or verbal inquiries from all relevant parties. - Handles inbound and outbound telephone calls to patients with the goal of collecting payments in full or arranging a payment plan, while resolving all patient questions or concerns within the acceptable standards of assigned creditor clients. - Models’ appropriate behavior in the handling of difficult interactions or accounts. - Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), and any other applicable Federal, state, and local laws and company policies and procedures. - Adheres to applicable policies, hospital/physician billing/departmental practices, and 3rd party requirements. - Performs other related duties as assigned. What We're Looking For: - Excellent verbal and written communication skills. - Ability to handle and maintain confidential information. - Strong work ethic - Bilingual (Spanish & English Speaking) - Ability to communicate effectively with patients in Spanish. - High School Diploma or GED required. - 1+ years of call center experience - 1+ years of experience with accounts receivable, healthcare billing and collections, preferred. Why You'll Love RSi: - Competitive pay with ample opportunities for professional growth. - Fully remote position with a stable Monday–Friday schedule. - Collaborative, performance-driven environment with expert leadership. - Mission-driven work supporting essential healthcare services. - Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.

Title: Bilingual Medical Debt Collector Location: Remote Job Description: Remote Status: Remote Join a USA Today Top 100 Workplace & Best in KLAS Team! Bilingual Medical Debt Collector Pay Range: $15.00- $18.00 per hour | Schedule: Monday–Friday, 8am–5pm EST | Location: Fully Remote Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As a Bilingual Medical Debt Collector, you will be responsible for the recovery of medical debt while upholding the highest standards of customer service, professionalism, integrity, and proper management of assigned inventory. You will adhere to all relevant policies, procedures, and local state, and federal regulations What You'll Do: - Responsible for the recovery of medical debt while maintaining quality customer service, professionalism, and integrity. - Ensures the quality, integrity and proper work effort of assigned inventory. - Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation. - Maintains acceptable levels of productivity of all assigned accounts. - On an auto dialer for full 8-hour shift making and receiving continuous calls. - Documents all collection activity, maintains and organizes unit and responds to all communication and/ or verbal inquiries from all relevant parties. - Responsible for maximum productivity in the recovery of delinquent accounts. - Perform other duties as assigned. What We're Looking For: - Excellent communication skills and able to document all activity (Type 30 WPM). - Respond quickly and accurately to verbal/written communication from all relevant parties. - Bilingual (Spanish & English Speaking) - Ability to communicate effectively with patients in Spanish. Why You'll Love RSi: - Competitive pay with ample opportunities for professional growth. - Fully remote position with a stable Monday–Friday schedule. - Collaborative, performance-driven environment with expert leadership. - Mission-driven work supporting essential healthcare services. - Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Work in office environment 8 hours per day Monday-Friday - Must be able to lift up to 15 pounds at times. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!

Title: Medical Debt Collector Location: Remote Job Description: Join a USA Today Top 100 Workplace & Best in KLAS Team! Medical Debt Collector Pay Range: $13.50- $16.50 per hour | Schedule: Monday–Friday 8 hours per day | Location: Fully Remote Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As a Medical Debt Collector, you will be responsible for the recovery of medical debt while upholding the highest standards of customer service, professionalism, integrity, and proper management of assigned inventory. You will adhere to all relevant policies, procedures, and local state, and federal regulations What You'll Do: - Responsible for the recovery of medical debt while maintaining quality customer service, professionalism, and integrity. - Ensures the quality, integrity and proper work effort of assigned inventory. - Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation. - Maintains acceptable levels of productivity of all assigned accounts. - On an auto dialer for full 8-hour shift making and receiving continuous calls. - Documents all collection activity, maintains and organizes unit and responds to all communication and/ or verbal inquiries from all relevant parties. - Responsible for maximum productivity in the recovery of delinquent accounts. - Perform other related duties as assigned. What We're Looking For: - Excellent communication skills and able to document all activity (Type 30 WPM). - Respond quickly and accurately to verbal/written communication from all relevant parties. - 1 Year of collections experience Why You'll Love RSi: - Competitive pay with ample opportunities for professional growth. - Fully remote position with a stable Monday–Friday schedule. - Collaborative, performance-driven environment with expert leadership. - Mission-driven work supporting essential healthcare services. - Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Work in office environment 8 hours per day Monday-Friday - Must be able to lift up to 15 pounds at times. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow.

Title: Legal Collections Clerk Location: Remote Job Description: Remote Legal Collections Clerk Pay Range: $15-$17 per hour+ Potential Bonus | Schedule: Monday–Friday 8 hours per day | Location: Remote Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful The Legal Collections Clerk position has primary responsibility of analyzing client accounts for the possibility of filing suit relating to collection of accounts. The Legal Collections Clerk acts as liaison between the debt collections team and the legal collections team to collect on accounts effectively. Our culture is driven by sharp, committed, and enthusiastic employees. Are you the next member of our Team? What You'll Do: - Reviews and evaluates assigned delinquent account files for appropriate collection action. - Always determines a cost-effective resolution of accounts. - Research and verify debtor assets, skip tracing debtors as necessary. - Completes the process for requesting legal and approval rate of accounts is 90%. - Meets or exceeds weekly quota of accounts referred to legal. - Organizes workload and prioritizes work tasks to meet departmental goals. - Responds to all communications and verbal inquiries from all relevant parties. - Requests documentation from clients concerning accounts that are being considered for legal action including information about the debtor, invoices, statements, contracts, promissory notes, payments, and other related correspondence. - Performs other related duties as assigned. What We're Looking For: - Highly organized, results-oriented, and able to prioritize tasks. - Detail oriented with high level of accuracy. - Ability to work with minimal supervision while managing multiple projects and aggressive timeline. - Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) - Strong written and verbal communication skills. - Ability to handle and maintain confidential information. - Strong work ethics - High School equivalent - 2-5 years of experience with collections preferred. - Knowledge of documentation and reporting tools, including use of Microsoft Office (Word, Excel, etc.) - Demonstrated ability to independently work under aggressive timelines while managing multiple projects. - Experience with Latitude, FACS, and EPIC preferred. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.

Title: Denial Resolution Specialist Hybrid Remote • Glendale, AZ Job Description: Flexible hours & Work from home remote option Starting Salary: $17 AND UP (depending on specific experience) Description: We're the wizards behind the scenes, a revenue cycle management crew making magic happen in the billing follow-up and denial management world. You’ll play a crucial part in ensuring comprehensive insurance coverage for patients, overseeing insurance eligibility, and managing the billing process with insurance companies Requirements Education: · High school diploma or GED equivalent Your Job Adventure includes: · Immerse yourself in a multitude of outstanding accounts, unraveling mysteries but with a touch of finesse · Demonstrate mastery over insurance denials, ensuring prompt resolution and securing payments for all stakeholders · Engage in direct communication with insurance representatives, adeptly navigating conversations to untangle the complexities of denial issues · Adhere meticulously to industry regulations, including but not limited to HIPAA, TCPA, and other pertinent rules Skills Needed: · Proficient in the art of medical billing · Basic Microsoft Office wizardry · Multitasking like a pro (juggling is your secret talent) · Quick learner with troubleshooting superpowers Extra Awesome Attributes: · Dependable (the go-to person) · Communication enthusiasts · Sharp eye for detail and have a knack for decoding insurance lingo · Master of secrets, handling highly confidential information with the utmost care and finesse Position Summary: Your mission, should you choose to accept it, involves uncovering the secrets of insurance eligibility, correcting claim denials with superhero finesse, and engaging in epic follow-ups with insurance realms. But wait, there's more! Channel your inner customer service wizard as you charm clients and third parties with your infectious positivity. If you're up for a billing bonanza where every denied claim is a chance for triumph, welcome to the squad of Denial Dynamos & Claim Crusaders! Join us and let the billing quest begin! Salary Description $17 AND UP (depending on specific experience)