Installation Made Easy, Inc

Role Description The Regional Manager’s primary responsibility is to drive revenue growth in their assigned territory. Additionally, the Regional Manager is responsible for ensuring compliance with all program requirements. The Regional Manager should accomplish this by focusing on recruiting and retaining qualified Providers and developing and maintaining strong relationships with those Providers. This position is highly visible within the company and will have frequent contact with Senior Management, including the V.P. of Operations and CEO. Additionally, the Regional Manager will be required to partner with other departments such as Compliance, Licensing, Central Processing, Call Center, and Customer Solutions. An ideal candidate for this role will be able to drive performance within their assigned territory in terms of budget and other key metrics, such as customer satisfaction scores, cycle times, close percentage, and service issue rate. The candidate must be able to work independently in a remote environment. Essential Functions: - Monitor Provider coverage/capacity in assigned territory, identify any coverage needs. - Source and recruit providers with expertise in various home improvement areas and identify those who can meet compliance requirements and fit the overall strategy. - Manage the recruiting needs and transition approved providers to the Compliance team for onboarding and activation. - Support Compliance Specialists in vetting providers through the application and activation process. - Manage Provider performance by training, coaching, influencing, and holding Contractors of varying size and sophistication accountable to IME processes and standards. - Review business metrics and reports to identify performance opportunities, partner with Manager, National Accounts as necessary to develop executable action plans and implement those plans. - Conduct Monthly Business Reviews with Providers, discussing best practices and opportunities for improvement. - Coordinate store visits to meet with lead generators and store management and to cultivate relationships. - Identify, document and share Best Practices in Lead Generation, Sales, Installation, and Service. - Determine ways to refine processes to automate and/or make them more efficient, both internally and for our external partners. - Communicate and execute new initiatives, programs, and policies in the field. - Assist in the resolution of service issues. - Perform other duties as required. Qualifications - High School Diploma or equivalent. - 3+ years of retail or related experience. - Strong business acumen with an eye for detail and a commitment to excellence. - Sound judgment and strong problem-solving ability. - Exceptional communication skills, both verbal and written, with the ability to present information in a clear and concise manner. - Ability to interact effectively with all levels of an organization, including executive and C-level. - Exceptional organization skills. - Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail. - Self-motivated, independent, and able to thrive in a remote work environment. - Highly organized with excellent time management skills and a demonstrated ability to meet deadlines. - Computer literate, including proficient in Microsoft Office Suite and other computer software. - Ability to adapt to changing or multiple priorities. - Ability to travel at least 50% of the time. Preferred Qualifications - Bachelor’s Degree in Business Management, Project Management, or related discipline. - Knowledge of the home improvement industry. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times. - The Regional Manager position requires travel greater than 50% of the time. Benefits - 100% remote work environment. - Employer provided equipment. - Medical, dental, and vision insurance. - Health savings plan includes employer contribution to health savings account. - Medical and dental flexible spending accounts. - Company paid basic life, short-term disability, and long-term disability insurance. - 401K plan with employer match. - Company matches 100% of the first 4% of salary deferrals. - All contributions, including employer contributions, are 100% vested immediately. - Employee discount program for Electronics, Groceries, Travel, Entertainment, and more. - Employee assistance program. - Pay on demand. - Critical illness, hospital indemnity, group accident, and legal insurance. - Paid time off. - And more!

Role Description The Bilingual Customer Solutions Representative is responsible for handling escalated customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role requires strong problem-solving skills, excellent communication, and the ability to navigate complex situations with professionalism and empathy. The representative serves as a key point of contact for customers, Providers, and retail partners who need additional support beyond standard customer service interactions. Key Responsibilities - Customer Issue Resolution - Manage and resolve escalated customer concerns through phone, email, or chat. - Investigate issues by reviewing customer accounts, order history, service records, or case notes. - Clearly communicate findings, provide effective solutions, and ensure appropriate follow-up through full resolution. - Collect outstanding balances once service issues are resolved, contributing to monthly budget targets. - Coordinate internally with operations, field teams, vendors, or management to address root causes. - Take ownership of each case until resolution is achieved. - Communication & Customer Experience - Communicate professionally and empathetically with customers, even in challenging situations. - Clearly explain processes, next steps, timelines, and resolutions to ensure customer understanding. - Document all interactions and resolutions accurately in CRM or support systems. - Escalate complex or high-impact issues to leadership when necessary. - Problem Solving & Decision Making - Analyze trends in customer issues and identify opportunities for process or service improvements. - Use sound judgment to make decisions within established guidelines. - Recommend corrective actions or workflow adjustments that will improve overall customer satisfaction. - Collaboration & Support - Work closely with customer service teams, supervisors, and other departments to support case resolution. - Provide feedback to management on recurring issues affecting customer satisfaction. - Assist with training or mentoring new team members as needed. - Quality, Compliance & Performance - Adhere to company policies, quality standards, and compliance requirements. - Meet or exceed performance metrics, including resolution time, customer satisfaction, and case accuracy. - Maintain confidentiality of customer data and follow all privacy guidelines. Qualifications - 2+ years of customer service or issue resolution experience - Working knowledge of service recovery principles and root-cause analysis - Proven ability to handle escalations and complex customer issues - Strong communication skills with the ability to manage difficult conversations professionally and calmly - Excellent problem-solving, critical thinking, including de-escalation and negotiation skills - High attention to detail with strong organizational and time-management skills - Ability to work independently in a fully remote environment - Quiet, dedicated home workspace free from background noise and distractions - Reliable high-speed internet connection - Industry experience (e.g., home services, retail, logistics) is a plus - Bilingual fluency in English and French or Spanish (verbal and written) is a plus Benefits - 100% remote work environment - Employer provided equipment - Medical, dental, and vision insurance - Health savings plan includes employer contribution to health savings account - Medical and dental flexible spending accounts - Company paid basic life, short-term disability, and long-term disability insurance - 401K plan with employer match - Company matches 100% of the first 4% of salary deferrals - All contributions, including employer contributions, are 100% vested immediately - Employee discount program for Electronics, Groceries, Travel, Entertainment, and more - Employee assistance program - Pay on demand - Critical illness, hospital indemnity, group accident, and legal insurance - Paid time off - And more!

Role Description The Chief Technology Officer (CTO) is a key executive leader responsible for defining and executing the company’s overall technology vision, strategy, and roadmap. This role will oversee all aspects of software development, infrastructure, data, security, and technology innovation, ensuring alignment with IME’s business goals and long-term growth strategy. - Define and execute the company’s long-term technology strategy, ensuring alignment with business objectives and growth plans. - Provide executive leadership over software development, architecture, infrastructure, and data initiatives. - Lead and mentor a distributed team of engineering leaders, developers, and third-party partners. - Establish and enforce best practices for software development, system architecture, security, and scalability. - Partner with business stakeholders to translate strategic initiatives into technology solutions and roadmaps. - Oversee system modernization efforts, including cloud strategy, platform optimization, and technical debt reduction. - Ensure high availability, performance, and security of all technology systems and applications. - Evaluate and implement emerging technologies to maintain competitive advantage. - Develop and manage technology budgets, vendor relationships, and resource allocation. - Drive data strategy, analytics capabilities, and business intelligence alignment across the organization. - Establish KPIs and metrics to measure technology performance and business impact. - Foster a culture of innovation, accountability, and continuous improvement within a remote environment. - Ensure compliance with data privacy, regulatory, and cybersecurity standards. - Collaborate with cross-functional teams including Product, Operations, Finance, and Business Development. - Support partnership initiatives from a technical due diligence perspective, as applicable. - Perform other duties as required. Qualifications - Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred). - 15+ years of experience in software development and technology leadership. - 10+ years of experience leading engineering teams, including senior leaders. - Proven experience in SaaS, enterprise platforms, or multi-tenant systems. - Experience with Microsoft technology stack (.NET, SQL Server, Azure). - Advanced knowledge of Classic ASP. - Experience with C#.Net on MVC Framework with Entity Framework. - Strong background in modern software architecture (e.g., cloud-native, microservices, APIs). - Prior executive leadership experience (C-level or VP-level). - Familiarity with legacy system modernization (e.g., Classic ASP to modern frameworks). - Experience scaling technology platforms and teams in high-growth environments. - Deep understanding of cybersecurity, data governance, and compliance frameworks. - Experience managing remote and globally distributed teams. - Strong business acumen with the ability to align technology with revenue and operational goals. Preferred Qualifications - Advanced Degree in Computer Science or related field. - Experience in retail, home improvement, marketplace platforms, or partner ecosystems. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Benefits - 100% remote work environment. - Employer provided equipment. - Medical, dental, and vision insurance. - Health savings plan includes employer contribution to health savings account. - Medical and dental flexible spending accounts. - Company paid basic life, short-term disability, and long-term disability insurance. - 401K plan with employer match. - Company matches 100% of the first 4% of salary deferrals. - All contributions, including employer contributions, are 100% vested immediately. - Employee discount program for Electronics, Groceries, Travel, Entertainment, and more. - Employee assistance program. - Pay on demand. - Critical illness, hospital indemnity, group accident, and legal insurance. - Paid time off. - And more!

Role Description The Senior BI Developer will spearhead the Company’s business intelligence efforts and is responsible for development, build-out, implementation, maintenance, administration, and user training of all BI reporting solutions. Additionally, the role will perform data analysis and fulfill adhoc reporting requests. The Senior BI Developer will be imperative to helping the business team and corporate executives make informed business decisions. Initially, this position is an individual contributor, but has opportunity for growth as the Business Intelligence maturity of the organization evolves. Essential Functions: - Source and integrate data from multiple platforms - Create, maintain, and monitor alerts to ensure that recurring jobs execute properly and in event of failure, identify and rectify timely to minimize impact to users - Design and produce standardized reporting for stakeholders (internal associates, Retail Partners, contractors, and manufacturers) - Fulfill adhoc reporting requests from the business team and/or support business team in BI self service - Develop a strong understanding of business processes, company enterprise platform, and table structures/relationships to extract and report correct data - Develop and manage to milestones and timelines for BI and reporting initiatives Qualifications - Bachelor’s degree with concentration in Computer Science, Business, or equivalent SQL work experience - Snowflake - 5+ years’ experience in similar role or responsibilities - Deep knowledge of Microsoft reporting stack, e.g. SSRS, tabular models, Tabular Editor 3, Power BI, Power Automate - Ability to write intermediate/advanced queries using DAX and T-SQL preferred - A balance of technical knowledge, problem solving, report development, and communication skills - Detail oriented including a focus on all aspects of report accuracy (numbers, calculations, presentation, etc.) - Understanding of information delivery architecture including the creation of abstraction layers, SQL query paths and optimization, report level calculations and end user reporting architecture - Must possess strong initiative and self-motivation, an inquisitive mind and willingness to learn, ability to digest feedback and turn it into action Requirements - Prolonged periods of sitting at a desk and working on a computer. Benefits - 100% remote work environment - Employer provided equipment - Medical, dental, and vision insurance - Health savings plan includes employer contribution to health savings account - Medical and dental flexible spending accounts - Company paid basic life, short-term disability, and long-term disability insurance - 401K plan with employer match - Company matches 100% of the first 4% of salary deferrals - All contributions, including employer contributions, are 100% vested immediately - Employee discount program for Electronics, Groceries, Travel, Entertainment, and more - Employee assistance program - Pay on demand - Critical illness, hospital indemnity, group accident, and legal insurance - Paid time off - And more!

Role Description We’re looking for a Senior Software Engineer who thrives in fast-paced environments and loves solving real-world problems. You’ll play a key role in designing and building scalable, efficient systems that support our rapid growth. The Senior Software Engineer position is responsible for development, maintenance, and support of IME’s Web Applications. Your work will directly impact how homes are built and renovated across the country. The Senior Software Engineer will work with business stakeholders and development staff to gather specifications for enhancement requests and to execute the delivery of the requests. This is an exciting full stack developer opportunity that will require obtaining in-depth knowledge of the business and the internally developed ERP based software. Essential Functions: - Work on an agile development team to gather specifications for enhancements and maintenance of web applications. - Propose alternative development options for solutions. - Analyze, design, develop and test user-centric software solutions. - Design and develop database solutions to enhancements. - Maintain existing software to improve usability and performance. - Collaborate cross-functionally with product, design, and operations teams to deliver high-impact features. - Conduct root cause analysis and document conclusions. - Lead technical decision-making and mentor junior engineers. - Identify bottlenecks and implement performance improvements across our stack. - Setup and maintain product templates to ensure consistency. - Setup and maintain web Analytics based on reporting requirements. - Champion best practices in code quality, testing, and deployment. - Explore emerging technologies and propose creative solutions to complex problems. - Perform other duties as required. Qualifications - Bachelor’s degree in Computer Science or related discipline or equivalent professional experience. - 6+ years experience in web application development using the following: - C# and full MS Stack development - .NET and .NET Core frameworks - MVC frameworks - Client/Server technologies - SQL Servers, SSMS and stored procedures - Cloud-native patterns; familiarity with Azure, Amazon, or Google Cloud - RESTful Services - High performance and scalable systems - HTML/CSS/SCSS - JavaScript, jQuery, (VueJS, React acceptable) - Experience building scalable web applications and APIs. - Excellent analytical and problem-solving skills. - Professional demeanor. - Self-directed and motivated. - Excellent communication and collaboration skills. - Detail oriented with exceptional organization skills. - Ability to adapt to multiple and changing priorities. Requirements - Advanced Degree in Computer Science or related field (preferred). - Ability to lead teams on small & medium sized projects (preferred). - Experience with one or more of the following: - Azure DevOps - GIT - Prolonged periods of sitting at a desk and working on a computer. Benefits - Be part of a high-growth company reshaping a $500B+ industry. - Work with a passionate, mission-driven team. - Competitive compensation and benefits. - Opportunities for career advancement as we scale. - 100% remote work environment. - Employer provided equipment. - Medical, dental, and vision insurance. - Health savings plan includes employer contribution to health savings account. - Medical and dental flexible spending accounts. - Company paid basic life, short-term disability, and long-term disability insurance. - 401K plan with employer match. - Company matches 100% of the first 4% of salary deferrals. - All contributions, including employer contributions, are 100% vested immediately. - Employee discount program for Electronics, Groceries, Travel, Entertainment, and more. - Employee assistance program. - Pay on demand. - Critical illness, hospital indemnity, group accident, and legal insurance. - Paid time off. - And more!

Role Description The Collections Specialist is responsible for performing collection follow up on receivables due from homeowners and home improvement contractors. This role requires excellent communication and problem-solving skills in order to work through unique and sometimes challenging conversations. Additionally, the Collections Specialist must be organized and detail oriented in order to track status of receivables and ensure accuracy. - Invoice for service/warranty costs, penalties, and other miscellaneous receivables - Understand the individual collection processes for each of our home improvement programs and adhere to those processes - Track status of receivables, including collection notices sent and ensure appropriate follow up - Communicating with homeowners and home improvement contractors to resolve outstanding payment issues - Research and respond to credit card chargebacks - Back up training for other team members - Perform other administrative duties as assigned Qualifications - High School Diploma or equivalent - Empathetic and able to maintain calm when faced with intense situations - Excellent verbal and written communication skills - Excellent judgment and ability to overcome obstacles - Computer literate with a strong knowledge of Microsoft Office suite - Detail Oriented – ensure collections are handled and recorded appropriately Requirements - Previous collections experience preferred Benefits - 100% remote work environment - Employer provided equipment - Medical, dental, and vision insurance - Health savings plan includes employer contribution to health savings account - Medical and dental flexible spending accounts - Company paid basic life, short-term disability, and long-term disability insurance - 401K plan with employer match - Company matches 100% of the first 4% of salary deferrals - All contributions, including employer contributions, are 100% vested immediately - Employee discount program for Electronics, Groceries, Travel, Entertainment, and more - Employee assistance program - Pay on demand - Critical illness, hospital indemnity, group accident, and legal insurance - Paid time off

Role Description The Pricing and Purchasing Analyst position is responsible for assisting in the setup of home improvement programs within IME’s software platform, as well as ongoing support and maintenance of existing programs. This Analyst will interact with all departments within the company, including Accounting, Software Development, Business Development, Project Management, Operations, as well as with Executive Management. Additionally, the Analyst will have the potential to interact with Retailer and Manufacturer representatives and third-party vendors. - Immerse oneself in company’s proprietary enterprise software and gain understanding of downstream impact of pricing and promotions, including impact on end customers, accounting, vendor payment, and third-party integrations. - Review retail price and cost data provided by Fortune 50 retailers and home improvement contractors to ensure accuracy and completeness, including reasonability of retail and margins. - Utilize strong Excel skills and ability to manipulate large amounts of data accurately. - Learn and understand each home improvement program/category to ensure ability to apply judgment and identify errors. - Enter and maintain retail price and cost data within enterprise software. - Demonstrate understanding of impact of responsibilities and a sense of urgency in turnaround time for changes. - Enter and maintain promotions within enterprise software. - Learn and understand the various intricacies of promotions to include type, financial participation, stacking, product and labor applicability, and the configuration of each within the enterprise software. - Proactively inform other departments of promotions before effective dates through maintenance of promotion calendar and clearly and concisely written email communications. - Create and implement consistent processes for reviewing, entering, and maintaining pricing and promotions within enterprise software to include intake of requests, change log, and approvals. - Daily, initiate vendor product orders, cancellations, and make payment upon receipt of customer home improvement sale contracts. - Ensure vendor pricing matches cost within enterprise software and research/escalate if there is a mismatch. - Investigate order discrepancies and handle ordering questions/issues. - Assist accounting department in the testing of new home improvement program/category setup within enterprise software. - Identify issues, submit software development bug tickets, and shepherd to resolution. - Perform other duties as required. Qualifications - Bachelor’s degree in Accounting, Finance, or related field. - High level attention to detail. Requirements - Detail Oriented – ensure all product SKUs are updated correctly. - Urgency – understand the urgency of tasks given and the downstream impact of not acting accordingly to outstanding pricing issues/adjustments. - Microsoft Excel - have medium to advanced level of Excel experience and ability to work with large amounts of data and be able to cross-check information using sumifs, xlookups, etc. - Ownership – be able to take ownership of work completed. - Perceptive – be perceptive of changes made and why they are made so you are a master of your area. - Initiative – take initiative to research and resolve issues found. - Motivation to Learn – always seek out instances to learn more about the company, our system, and programs to ensure pricing/product is completed correctly. Benefits - 100% remote work environment. - Employer provided equipment. - Medical, dental, and vision insurance. - Health savings plan includes employer contribution to health savings account. - Medical and dental flexible spending accounts. - Company paid basic life, short-term disability, and long-term disability insurance. - 401K plan with employer match. - Company matches 100% of the first 4% of salary deferrals. - All contributions, including employer contributions, are 100% vested immediately. - Employee discount program for Electronics, Groceries, Travel, Entertainment, and more. - Employee assistance program. - Pay on demand. - Critical illness, hospital indemnity, group accident, and legal insurance. - Paid time off.

Role Description IME is seeking a Quality Assurance professional with advanced experience in testing and quality control of accounting and payment related systems. In this role, you will use your expertise and be responsible for executing more complex test cases and reviewing the results of the tests performed. You will work closely with the development team to ensure that products meet end-user expectations and satisfy all product requirements. An ideal candidate for this role will be able to multitask, stay organized, and be self-motivated. The ideal candidate will be deadline driven and can work independently. The candidate should take ownership in their responsibilities and initiative to understand the who, what, why and how of processes from beginning to end. The QA - Level 2 will work closely with many departments within the company, including: - Project Management - Software Development - Call Center - Customer Solutions - Accounting Essential Functions: - Testing of accounting and payment related system development enhancements. - Research of reconciling items to determine root cause and submission of development tickets to fix root issue in our operating system. - Design and implement testing plans for products. - Identify procedures and scenarios for the quality control of products and services. - Communicate quantitative and qualitative findings from test results to the development team. - Monitor efforts to resolve product issues and track progress. - Ensure that the final product satisfies the product requirements and meets end-user expectations. - Spot areas for improvement to enhance the product's efficiency. - Perform other duties as required. Qualifications - Ability to capture issues, describe them, and communicate the issue in writing – or via a video. - Able to communicate well verbally and in writing. - Able to adapt to changing priorities. Requirements - Computer literate with strong knowledge of Microsoft Office Suite, particularly Excel, and ability to adapt to various software packages. - 1+ year experience in bookkeeping, banking, finance, or accounting role. - Use of test pad to capture test cases / scenarios. - Use of Azure DevOps to write up bugs / tickets. - Basic SQL knowledge. - Some exposure to programming. - Postman experience. Benefits - 100% remote work environment. - Employer provided equipment. - Medical, dental, and vision insurance. - Health savings plan includes employer contribution to health savings account. - Medical and dental flexible spending accounts. - Company paid basic life, short-term disability, and long-term disability insurance. - 401K plan with employer match. - Company matches 100% of the first 4% of salary deferrals. - All contributions, including employer contributions, are 100% vested immediately. - Employee discount program for Electronics, Groceries, Travel, Entertainment, and more. - Employee assistance program. - Pay on demand. - Critical illness, hospital indemnity, group accident, and legal insurance. - Paid time off. - And more! Company Description IME provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.

Role Description The Regional Manager’s primary responsibility is to drive revenue growth in their assigned territory. Additionally, the Regional Manager is responsible for ensuring compliance with all program requirements. The Regional Manager should accomplish this by focusing on recruiting and retaining qualified Providers and developing and maintaining strong relationships with those Providers. This position is highly visible within the company and will have frequent contact with Senior Management, including the S.V.P. of Operations and CEO. Additionally, the Regional Manager will be required to partner with other departments such as Compliance, Licensing, Central Processing, Call Center and Customer Solutions. An ideal candidate for this role will be able to drive performance within their assigned territory in terms of budget and other key metrics, such as customer satisfaction scores, cycle times, close percentage and service issue rate. The candidate must be able to work independently in a remote environment. Essential Functions: - Monitor Provider coverage/capacity in assigned territory, identify any coverage needs. - Source and recruit providers with expertise in various home improvement areas and identify those who can meet compliance requirements and fit the overall strategy. - Manage the recruiting needs and transition approved providers to the Compliance team for onboarding and activation. - Support Compliance Specialists in vetting providers through the application and activation process. - Manage Provider performance by training, coaching, influencing, and holding Contractors of varying size and sophistication accountable to IME processes and standards. - Review business metrics and reports to identify performance opportunities, partner with Manager, National Accounts as necessary to develop executable action plans and implement those plans. - Conduct Monthly Business Reviews with Providers, discussing best practices and opportunities for improvement. - Coordinate store visits to meet with lead generators and store management and to cultivate relationships. - Identify, document and share Best Practices in Lead Generation, Sales, Installation and Service. - Determine ways to refine processes to automate and/or make them more efficient, both internally and for our external partners. - Communicate and execute new initiatives, programs, and policies in the field. - Assist in the resolution of service issues. - Perform other duties as required. Qualifications - Must be Bilingual in French and English. - High School Diploma or equivalent. - 3+ years of retail or related experience. - Strong business acumen with an eye for detail and a commitment to excellence. - Sound judgment and strong problem-solving ability. - Exceptional communication skills, both verbal and written, with the ability to present information in a clear and concise manner. - Ability to interact effectively with all levels of an organization, including executive and C-level. - Exceptional organization skills. - Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail. - Self-motivated, independent, and able to thrive in a remote work environment. - Highly organized with excellent time management skills and a demonstrated ability to meet deadlines. - Computer literate, including proficient in Microsoft Office Suite and other computer software. - Ability to adapt to changing or multiple priorities. - Ability to travel at least 50% of the time. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - The Regional Manager position requires travel greater than 50% of the time. - The Regional Manager may be asked to perform additional tasks that are not listed above. - In addition, the list of primary responsibilities may change over time. Benefits - 100% remote work environment. - Employer provided equipment. - Medical, dental, and vision insurance. - Health savings plan includes employer contribution to health savings account. - Company paid basic life, short-term disability, and long-term disability insurance. - RRSP with a generous company matching contribution. - Employee assistance program. - Critical illness, hospital indemnity, group accident, and legal insurance. - Paid time off. - And more!

Role Description The Staff Accountant will assist the Director – Central Processing with processing exception transactions that are outside of the normal flow within our operating system and determining the downstream impacts of those exceptions to accounting and to information sent to partners via APIs. The role will also include reconciling our operating system to various platforms, both internal and external, and testing new software enhancements prior to their release. The ideal candidate will be deadline driven and can work independently. The candidate should take ownership in their responsibilities and initiative to understand the who, what, why and how of processes from beginning to end. The Staff Accountant will work closely with many departments within the company, including: - Project Management - Software Development - Call Center - Customer Solutions - Accounting Essential Functions: - Responsible for daily review of Retail Partner accounting transactions between operating system and retail partner accounting system. - Responsible for drafting correcting entries for accounting to ensure all jobs are accounted for correctly and the affiliate is paid the correct amount. - Review daily exception issues such as new promos for accounting corrections. - Review and process daily API exceptions to Retail Partners. - Troubleshooting exceptions that are outside of the normal process flow of our operating system. - Daily reconciliations of transactions per operating system to transactions that are transmitted to Affiliate Contractors and Retail Partners. - Research of reconciling items to determine root cause and submission of development tickets to fix root issue in our operating system. - Testing of accounting and payment related system development enhancements. Qualifications - Bachelor’s degree with an emphasis in accounting. - Intermediate to advanced knowledge of Microsoft Excel. - 3+ year experience in bookkeeping, banking, finance, or accounting role. - Professional demeanor. - Sound judgment and strong problem solving ability. - Computer literate with strong knowledge of Microsoft Office Suite, particularly Excel, and ability to adapt to various software packages. - Excellent communication skills, both written and oral. - Ability to interact effectively with all levels of the organization. - Efficient and detail-oriented. - Exceptional organization skills. - Ability to adapt to changing or multiple priorities. - Positive attitude and able to adapt to change easily. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Benefits - 100% remote work environment. - Employer provided equipment. - Medical, dental, and vision insurance. - Health savings plan includes employer contribution to health savings account. - Medical and dental flexible spending accounts. - Company paid basic life, short-term disability, and long-term disability insurance. - 401K plan with employer match. - Company matches 100% of the first 4% of salary deferrals. - All contributions, including employer contributions, are 100% vested immediately. - Employee discount program for Electronics, Groceries, Travel, Entertainment, and more. - Employee assistance program. - Pay on demand. - Critical illness, hospital indemnity, group accident, and legal insurance. - Paid time off. - And more!