Chronos Agency

• Lead our Copy and Graphics Teams • Ensure all creative output especially email and SMS is high quality, on-brand and performance-driven • Manage, guide, and develop both the Copywriting and Graphics teams through clear direction, mentorship and hiring support • Drive the creation of on-brand, high-converting Email and SMS content • Align copy and design efforts with client goals and strategy teams • Work with Account Managers to achieve client revenue and engagement targets • Address creative-related client concerns professionally and efficiently • Ensure all creative assets are mobile and dark mode friendly • Leverage Klaviyo features and apply basic HTML/CSS for email builds

• Oversee multiple Pods and act as the final executive escalation point for client issues. • Improve client satisfaction, retention, and Net Promoter Score (NPS). • Drive brand advocacy through the generation of referrals and case studies. • Set and track KPIs across Pods while ensuring seamless collaboration between Strategists and Activation Specialists. • Manage team capacity and balance workloads efficiently. • Ensure profitability targets and Gross Profit (GP) margins are met or exceeded. • Lead, mentor, and upskill Retention Marketing Managers and their respective teams.

• Study design briefs and determine requirements • Plan and create graphics for our clients' brands • Generate brand-related and high-converting graphic designs (banners, gifs, email popup form design) • Research and implementation of the latest design principles in e-commerce marketing • Regularly work with the head of graphic designs, marketing manager and account managers to produce the final design • Ensure final graphics and layouts are visually appealing and on-brand • Amend designs after feedback from the team • Attend regular team meetings for updates and collaboration • Generally, you will work with the account managers to provide the graphics they would require in their emails.

• Lead the setup, execution and performance monitoring of campaigns across channels (email, SMS, etc.) • Identify performance trends, troubleshoot issues, and suggest actionable solutions. • Collaborate with Strategists, Designers, and Copywriters to deliver high-quality campaigns. • Analyze campaign data to spot patterns, anomalies and opportunities. • Suggest process improvements and take ownership of your campaigns. • Maintain clear communication with internal teams and clients when needed. • Manage multiple campaigns and tasks while ensuring deadlines and quality standards are met.

JOB PURPOSE : The Client Strategist exists to develop and implement data-driven marketing strategies tailored to client needs, ensuring a positive client experience and maximizing campaign performance. This role focuses on client-facing interactions, strategic planning, and ongoing optimization to drive business growth. KEY RESPONSIBILITIES : - Collaborate with clients to understand their business needs and objectives. - Strategize, formulate, and execute email, SMS, and other retention marketing strategies. - Communicate insights and reports on performance. - Develop and maintain strong client relationships to drive overall positive client experience. - Work with the Client Strategy Manager to manage multiple client accounts. - Collaborate with the Activations team to ensure thorough strategy and instructions, aligning everyone on the overall strategy. - Upsell and cross-sell additional services to clients to enhance their marketing efforts. - Share industry insights and information with marketing to position the company as a thought leader. KEY OUTCOMES & ACCOUNTABILITIES : - Strategy Development: Create and implement effective marketing strategies that meet client needs. - Account Management: Manage retention marketing programs for multiple brands, ensuring client satisfaction and retention. - Client Understanding: Demonstrate a deep understanding of client business needs and translate them into marketing strategies. - Performance Tracking: Analyze and track data to maximize the performance of email and other retention marketing campaigns. - Client Communication: Communicate marketing insights and reports on performance, and plan for further development. - Team Alignment: Ensure the Activations team has clear instructions and is aligned with the overall strategy. - Service Expansion: Successfully upsell and cross-sell services, increasing revenue and client engagement. - Thought Leadership: Provide valuable industry insights to the marketing team to enhance the company’s reputation as an industry leader. KPIs: - Client Retention Rate - Client Satisfaction (NPS) - Campaign Performance (Email Marketing Revenue, Open Rate, etc) - Account Growth (Net Revenue Retention) - Team Collaboration (Activations Feedback) - Client Advocacy (Public Reviews, Case Studies) ENJOY THESE BENEFITS - Full-time Remote Work Setting - Paid Time Off (30 days annually) - Observance of Public Holidays - Internet Allowance - Health and Wellness Allowance - Maternity and Paternity Benefit - Loyalty Rewards - Performance-based Incentives and Bonuses - Outcome-focused Environment GET IN TOUCH We encourage you to stay connected with us and follow our social media pages for the latest updates and future job opportunities at Chronos Agency : - LinkedIn - Instagram - YouTube - Glassdoor We would like to emphasize that all matters related to job openings are conducted exclusively through our official channels. We urge you to exercise caution with any unofficial or suspicious correspondence. If you have any concerns, please do not hesitate to reach out to us directly.