• Operating and administering SAP Cloud ALM • Monitoring, alerting, and operational transparency • Incident & problem management support • Dashboard, KPI, and reporting creation • Integration into SAP operations and ITSM processes • Defining operational processes and runbooks • Coaching and enabling internal colleagues on Cloud ALM topics

• Design, development and maintenance of SAP authorization concepts (SAP R/3, S/4HANA, Fiori) • Analysis and resolution of authorization issues • Advising internal and external clients on SAP security and compliance matters • Participation in projects as well as day-to-day operational activities • Support in presales and further development of services (including the Xiting XAMS Suite)

• Support implementation of country-specific e-invoicing, VAT reporting, and localization mandates across MEU and MEA regions • Configure and customize SAP MM/SD/LE processes to meet local legal and business requirements • Participate in design workshops and translate regional compliance requirements into functional specifications • Conduct gap analysis between global SAP templates and local regulatory needs • Support SAP ECC integrations with EDICOM and external government portals, with future transition to S/4HANA and SAP DRC solutions • Collaborate with business, tax/legal, and technical teams to ensure compliant end-to-end logistics and sales processes • Support integrations with third-party logistics providers and external compliance platforms via EDI/IDoc technologies • Participate in Unit, Integration, and UAT testing activities to ensure compliance with legal and technical standards • Support data migration activities while maintaining data integrity and audit compliance

• Lead the FICO workstream serve as a primary SAP advisor to the finance leaders and team • Optimize finance team use of core FICO modules GL, AP, AR, AA, Bank Accounting, Inventory • Support integration with adjacent third-party retail systems (POS, e-commerce, payment processing, OM, WMS, HR) • Oversee configuration, data, and process setup aligned with SAP best practices • Extend current implementation to Canada entity and other business units. • Provide as-needed role-based supplemental training programs for accounting staff, and finance managers assuming little to no prior SAP experience • Assist in creation of accessible documentation, quick-reference guides, and SOPs tailored to retail finance workflows • Build internal SAP competency to reduce long-term dependence on external consultants • Support any P1 and P2 issues related to SAP FICO module. • Optimize month-end and year-end financial close processes leveraging S/4HANA automation • Design and provide technical guidance to SAP developers to build financial reporting using SAP Fiori apps, and SAC • Design intelligent AR and AP workflows including payment runs, OTC reconciliation, GR/IR and bank reconciliation • Configure Fixed Asset Accounting to align with depreciation and reporting requirements • Leverage Profitability Analysis to provide actionable margin and segment reporting for retail leadership • Ensure FICO configuration supports US GAAP compliance, audit requirements, and internal controls • Establish authorization and role design best practices in coordination with Basis team • Maintain configuration documentation, technical specifications and change management logs • Ensure testing, quality assurance, and go-live readiness • Manage issues, risks, and stakeholder communications across different entities • Support external audit activities