Role Description As Field Engineer, you will provide on-site and off-site professional services to Genetec customers and Partners, including: - Proof-of-concept - Staging - System deployment and commissioning - Audits - System assessments You will act as a general liaison between Genetec and its customers, reporting directly to the Design & Deployment Services Manager, North America. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec’s solution portfolio. You will be responsible for: - Advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec clients located in North America - Managing some of the projects where you are involved Your day at a glance: - Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites - Act as a primary on-site and remote technical point of contact for key projects to Genetec’s partners - Develop and maintain a strong relationship with new and existing customers - Develop and maintain an extensive working knowledge of Genetec's solutions - Properly document all activities and anomalies encountered in the Genetec Systems - Ensure timely escalation of critical customer related issues through proper channels - Provide functional requirements based on customer feedback to facilitate product improvement - Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests - Document on-site or remote service interventions Qualifications - Possess strong analytical and troubleshooting skills (detail-oriented) - Ability to work independently and in a team - Ability to listen and to adapt to different personalities and situations - Comfortable interfacing with key individuals at major accounts in sensitive situations - Effective organization and time-management skills - Must be able to work in a fast-paced technical environment - Must possess a valid driver’s license and passport Requirements - Deployment and troubleshooting of security systems such as Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.) - Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.) - Excellent knowledge of networking principles and IP protocols - Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) - Understanding of network storage (SAN, NAS, iSCSI) principles and best practices - Database query and management skills - Understanding of server virtualization concepts - Experience with encryption and certificates - Experience with PowerShell is an asset Benefits - Attractive compensation package with 401K match - Training Tuition Reimbursement Program - Work-life balance with a flexible working schedule

Company Overview Ambiq is on a mission to enable intelligence everywhere — powering the AI edge revolution with the world's lowest-power semiconductor solutions. Built on our proprietary sub- and near-threshold technology, our chips deliver multi-fold improvements in energy efficiency without costly process scaling. Since 2010, we've shipped over 290 million units to customers building smarter wearables, medical devices, IoT products, and AI-powered edge applications. Our cross-functional teams span design, research, development, production, marketing, sales, and operations across Austin, Hsinchu, Shanghai, Shenzhen, and Singapore. We move fast, tackle hard problems, and create space for people to grow through complex, meaningful work that shapes the future of technology. We're looking for self-motivated, creative problem-solvers who are eager to push technological limits and make a real impact in energy efficiency. At Ambiq, we live by five values: Innovate. Collaborate. Focus. Learn. Achieve. If that's you, join us — the intelligence everywhere revolution starts here. Scope  The Field Applications Engineer (FAE) will provide direct support to Global customers with a focus on customers in the assigned region. Support development and debug of products using Ambiq ultra-low power solutions. The candidate will assist in all aspects of customer design-in process and support customers HW and SW development through to full production. Candidate must quickly learn and support Ambiq products, read/write technical specifications/requirements, develop/refine hardware designs, apply system integration and lab skills, demonstrate strong problem solving abilities, and work closely with customers and internal engineering to help develop and launch customers’ new products. Will require traveling up to 50% of the time. Responsibilities - Work closely with Ambiq sales to support customer design-in activities, starting from pre-sales activities - Be an authority on low-power design, and advise customers how to optimize power consumption at a system level - Perform design reviews of customer schematics and PCB layouts - Assist customers in the use of Ambiq MCU software development tools - Support bring up and debug of customer designs, including software, hardware, and the overall system - Feedback customers’ inputs to marketing and engineering to shape the development of new ICs and reference designs - Review customer software/hardware design requirements to understand current and future challenges - Evangelize emerging technology and train/enable the sales team Qualifications Ideal candidates will be engineers with experience developing software and hardware in embedded systems. The candidate should have experience visiting and supporting customers and should be comfortable presenting and discussing complex technical topics. The ideal candidate will have experience with energy-constrained, battery-powered products and will have expertise in leading low power microcontrollers, DSPs, radios, and other peripherals from industry leaders. Knowledge of wearable and hearable product designs is desirable. Solid electrical engineering, embedded software/firmware development (C Programming Language), digital & analog circuit fundamentals, and lab skills are a must. Strong communication and teamwork skills are required. Experience with wireless standards such as Bluetooth, WLAN, or ZigBee will be a plus, and application experience with ARM-based microcontrollers is strongly desired. Looking for folks who have had specific experience: - 8+ years’ experience in a Field Applications Engineering role or equivalent in the semiconductor industry - Extensive experience visiting, presenting to, and working with customers - Experience with embedded 32-bit MCU software and hardware is required - Experience with Cortex-M ARM-based microcontrollers is highly desirable - Experience in debugging common embedded MCU HW and SW issues - Experience supporting and designing with low-power radios (BLE, BT Classic, 802.15.4) is desirable - Bachelor’s degree in Engineering (or related field) required; candidates without a degree must have a minimum of 10+ years of directly related professional experience. Must be currently authorized to work in the United States for any employer. We do not sponsor or take over sponsorship of employment visas (now or in the future) for this role. Key Personal and Professional AttributesAmbiq management is building a company that values ongoing technology innovation, a fanatical focus on customer needs, collaborative decision-making, and, above all, enthusiasm for energy efficiency. The incoming FAE should embrace these same values. The FAE must also be creative and comfortable supporting entirely new chip products for new classes of battery-powered devices. The ideal FAE candidate will be hungry for success and will be ready to adapt and grow rapidly with Ambiq in the coming years.

• Lead thorough investigations of product and system issues by identifying root causes • Clearly and concisely document diagnostic findings • Serve as an onsite technical expert when required • Coach, mentor, and train Field Service Engineering teams

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.