Role Description We are looking for a Customer Support Advocate to work with Wonolo’s Wonoloer Operations team. You will provide a welcoming and professional customer support experience to our users whether through email, chat, or phone call. What you'll do: - Become an expert with our applications. - Learn our product from a functional perspective. - Help our customers with their questions and address their problems and concerns. Qualifications - Proactive and hardworking attitude. - Open to giving and receiving feedback. - Positive mindset to work with the team to meet daily goals. - Dedication to addressing customer concerns and meeting deadlines. - Ability to attend training and nesting (30-day trial) schedule. - Willingness to render at least 40 hours of work per week after the trial period. Requirements - Quiet working environment with minimum distraction. - Noise-reduction headset. - Fully functioning computer/laptop. - Internet connection of at least 15 mbps with backup. - Attend online training and nesting to become knowledgeable on Wonolo’s platform. - Pass the four-week Nesting/Probation period and meet key performance indicators (KPIs). Benefits - The opportunity for growth in a mission-driven and well-funded start-up. - Health insurance for the principal member including dental and vision. - Company laptop. - Paid time off, Holiday pay, and Unpaid time off. - Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo. - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses. - Ability to work from anywhere in the Philippines. - Team outings, happy hours, company off-sites, and more!

• Provide first-line support for non-technical issues raised by Reddit users. • Handle and resolve ticketed support requests from moderators promptly and effectively. • Escalate complex issues to appropriate teams and follow up to ensure resolution. • Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes. • Maintain comprehensive documentation of support interactions and resolutions. • Stay updated on platform changes and community guidelines to provide accurate and timely support. • Suggest initiatives to improve the scalability, efficiency, and impact of community support operations and initiatives, leveraging technology and automation where appropriate.

Role Description HelloFresh Benelux is looking for a freelance English-to-French translator to support our French recipe content production. In this role, you will work closely with our internal French translator/editor to translate, edit, and adapt recipe content while ensuring consistency with the HelloFresh tone of voice and culinary terminology standards. This is a long-term freelance collaboration consisting of weekly structural support, alongside additional coverage during holiday periods. - Translate recipe content from English into French in Google Sheets, including: recipe titles, subtitles, and step-by-step cooking instructions. - Edit and refine existing recipes requiring updates, revisions, or text alterations. - Ensure all French culinary terminology aligns with the HelloFresh writing style guide and brand tone of voice throughout all translation and editing tasks. - Collaborate closely with the internal French translator/editor and the editing team to support the editing team’s workflows. - Help maintain quality and continuity during holiday coverage periods. - The role will potentially shift more toward editing and refinement of AI-assisted translations over time. Qualifications - You are a native French speaker (preferably from Wallonia) with excellent English comprehension. - Experience in translation and editing, or copywriting. - Strong attention to detail and consistency in language and tone. - Familiarity with culinary terminology and food-related content. - Ability to work independently and manage deadlines effectively. - Previous experience in food, e-commerce, or consumer brands is a plus. Requirements - This role is offered on a freelance basis; standard employee benefits do not apply. - All costs and expenses (including travel or commuting) must be included in the proposed hourly rate. - Hourly rates should be communicated excluding VAT. - Invoicing must comply with applicable Dutch legal and VAT requirements. - All contingent workers engaged by HelloFresh must hold valid professional liability insurance that is valid in the Netherlands. - If we decide to move forward together and you are not yet insured, you will be required to arrange this insurance before starting the assignment. Benefits - Working environment & collaboration: You’ll work in a fast-paced, international environment alongside experienced professionals from diverse backgrounds. - Impact & autonomy: You’ll have the freedom to organize your work independently within agreed scopes and deliverables, while collaborating closely with your key stakeholders. - Lunch & Office: When working from our Amsterdam office, you’ll join freshly prepared lunches for €3 per day and take part in our open, informal office culture.

Role Description HelloFresh Benelux is looking for a freelance English-to-French translator to support our French recipe content production. In this role, you will work closely with our internal French translator/editor to translate, edit, and adapt recipe content while ensuring consistency with the HelloFresh tone of voice and culinary terminology standards. This is a long-term freelance collaboration consisting of weekly structural support, alongside additional coverage during holiday periods. - Translate recipe content from English into French in Google Sheets, including: - Recipe titles - Subtitles - Step-by-step cooking instructions - Edit and refine existing recipes requiring updates, revisions, or text alterations. - Ensure all French culinary terminology aligns with the HelloFresh writing style guide and brand tone of voice throughout all translation and editing tasks. - Collaborate closely with the internal French translator/editor and the editing team to support the editing team’s workflows. - Help maintain quality and continuity during holiday coverage periods. - The role will potentially shift more toward editing and refinement of AI-assisted translations over time. Qualifications - You are a native French speaker (preferably from Wallonia) with excellent English comprehension. - Experience in translation and editing, or copywriting. - Strong attention to detail and consistency in language and tone. - Familiarity with culinary terminology and food-related content. - Ability to work independently and manage deadlines effectively. - Previous experience in food, e-commerce, or consumer brands is a plus. Requirements - All contingent workers engaged by HelloFresh must hold valid professional liability insurance that is valid in the Netherlands. - If we decide to move forward together and you are not yet insured, you will be required to arrange this insurance before starting the assignment. Benefits - Working environment & collaboration: You’ll work in a fast-paced, international environment alongside experienced professionals from diverse backgrounds. We value clear communication, ownership, and initiative, and we encourage you to contribute ideas, challenge the status quo, and help improve how we work together. - Impact & autonomy: You’ll have the freedom to organize your work independently within agreed scopes and deliverables, while collaborating closely with your key stakeholders. We focus on outcomes rather than hours, and we appreciate proactive professionals who take responsibility for their work. - Lunch & Office: When working from our Amsterdam office, you’ll join freshly prepared lunches for €3 per day and take part in our open, informal office culture.