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Community Support Specialist
Location
Netherlands
Posted
16 days ago
Salary
0
Seniority
Senior
Job Description
Community Support Specialist
Reddit, Inc.
• Provide first-line support for non-technical issues raised by Reddit users. • Handle and resolve ticketed support requests from moderators promptly and effectively. • Escalate complex issues to appropriate teams and follow up to ensure resolution. • Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes. • Maintain comprehensive documentation of support interactions and resolutions. • Stay updated on platform changes and community guidelines to provide accurate and timely support. • Suggest initiatives to improve the scalability, efficiency, and impact of community support operations and initiatives, leveraging technology and automation where appropriate.
Job Requirements
- Previous experience as a moderator on Reddit.
- Knowledge of Reddit's platform and community dynamics.
- Experience working with customer support, success, and analytics software platforms (Zendesk and Salesforce are a plus).
- Passion for understanding customer needs and delivering exceptional customer support and experiences.
- Proven experience in providing first-line support in a customer service environment.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to troubleshoot issues effectively.
- Experience working in a team-oriented environment and collaborating with cross-functional teams.
- Nice to have: Fluency in English and at least one additional European language is a plus (German, Spanish, French, Italian)
Benefits
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Private Pension plan with Employer-matching
- 100% employer-sponsored group medical plan
- Income Replacement Programs
- Flexible Vacation & Paid Volunteer Time Off
- Generous Paid Parental Leave
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