• Lead multiple engineering teams within a product domain, ensuring predictable delivery, strong execution, and high engineering standards • Partner closely with Product Leaders, Architects, and stakeholders to align technical decisions and delivery plans with business goals • Drive a culture of ownership, accountability, collaboration, quality, and continuous improvement across teams • Support teams in designing scalable, maintainable solutions while balancing delivery speed, technical debt, and long-term product health • Improve engineering processes, delivery effectiveness, operational maturity, and cross-team collaboration • Foster experimentation, fast feedback loops, pragmatic decision-making, and adoption of modern engineering practices • Mentor and develop engineers, support career growth, performance management, and leadership development • Participate in hiring, organizational scaling, and resource planning across the domain

• Lead multiple engineering teams within a product domain, ensuring predictable delivery, strong execution, and high engineering standards • Partner closely with Product Leaders, Architects, and stakeholders to align technical decisions and delivery plans with business goals • Drive a culture of ownership, accountability, collaboration, quality, and continuous improvement across teams • Support teams in designing scalable, maintainable solutions while balancing delivery speed, technical debt, and long-term product health • Improve engineering processes, delivery effectiveness, operational maturity, and cross-team collaboration • Foster experimentation, fast feedback loops, pragmatic decision-making, and adoption of modern engineering practices • Mentor and develop engineers, support career growth, performance management, and leadership development • Participate in hiring, organizational scaling, and resource planning across the domain

• Serve as a senior escalation point for complex, high‑impact technical issues affecting operational BESS sites. • Lead structured troubleshooting and root‑cause investigations across hardware, software, controls, networking, and commissioning boundaries. • Own issue resolution from intake through validation, coordinating with internal teams and external partners as required. • Provide technical leadership across Service Engineering activities including corrective maintenance support, sustaining engineering, and fleet reliability initiatives. • Support Field Service teams with advanced diagnostics, decision‑making, and execution guidance during complex field events. • Act as a technical authority within the Service organization, setting standards for analysis quality, documentation, and escalation practices. • Drive improvements to service procedures, troubleshooting guides, SOPs, and escalation workflows. • Identify systemic issues related to design, commissioning practices, documentation quality, or service readiness and work cross‑functionally to address them. • Contribute to lifecycle planning efforts including obsolescence management, upgrade strategies, and long‑term serviceability of deployed assets. • Partner closely with Product, Software, Controls, Network, Performance Engineering, and Operations teams to support issue resolution and feedback loops. • Provide mentorship and technical guidance to Service Engineers and Field Service Engineers. • Transition into direct people‑management responsibilities as team size and organizational needs grow.

• Drive the secure-by-design mandate, leading the transition from reactive security to proactive architectural invariants. • Eliminate systemic risk by identifying fundamental, cross-cutting security problems and driving major engineering improvements to solve them at the root. • Partner with product and engineering teams to embed a healthy security culture into Monzo’s product development process. • Cultivate an engineering-first culture, fostering security engineers as software engineers. • Manage a high-performing group of engineering leaders and senior individual contributors. • Collaborate with engineering managers and engineering leaders to contribute to company-wide security best practices and standards. • Form a close alliance with the CISO, CTO, and Product leaders to advise on the long-term health of the business.