• Responsible for leadership, management, and execution of a wide scope of operational processes and workflows • Direction and development of the Implementation Managers • Manage the cross-functional activities involved with the implementation phase for new clients, new products, or other regulatory or vendor changes impacting clients • Active participation in developing project plans, outlining tasks to be completed, including timeframes • Expert operational knowledge and strong operational leadership ability • Highly interactive position working with peers in many functional areas • Help mitigate client risks and internal risks through comprehensive understanding of all downstream impacts • Client facing and may require occasional travel

• Lead and manage consulting, implementation, and support teams within a mature ERP practice environment • Oversee day-to-day client delivery operations including implementations, upgrades, training, support, and integrated technology solutions • Drive high levels of client satisfaction and retention across a large existing customer base • Partner with leadership to identify operational efficiencies, improve delivery methodologies, and optimize team performance • Assist with Statements of Work (SOWs), forecasting, resource planning, utilization management, reporting, and operational accountability • Support strategic growth initiatives including service expansion opportunities and cross-functional collaboration across ERP practice areas • Provide leadership and mentorship to managers, consultants, and technical team members • Foster a positive, engaging, and collaborative team culture aligned with organizational values • Work closely with small and mid-sized business clients to understand operational needs and provide trusted advisory support • Help guide modernization and long-term transition planning initiatives within evolving ERP environments • Collaborate with leadership on strategic initiatives related to process optimization, client success, and organizational scalability • Contribute ideas around emerging technologies, automation, AI-enabled service offerings, and operational innovation

• Manage, mentor, and develop a team of Release Coordinators, providing regular coaching, feedback, and performance guidance. • Conduct performance reviews and support team members in setting and achieving professional development goals. • Assign and balance workload across the team based on release scope, complexity, and individual capacity. • Foster a team culture of accountability, continuous learning, and effective use of AI tools in day-to-day workflows. • Participate in hiring and onboarding of new Release Coordinators. • Oversee and guide the team in working closely with development, testing, and deployment teams to plan release activities, using AI-powered project tools to track dependencies and surface scheduling conflicts proactively. • Develop and maintain release schedules with the aid of AI-assisted risk modeling to anticipate bottlenecks and downstream impacts. • Coordinate with stakeholders to ensure alignment on release timelines. • Engage with clients on a regular basis to review release readiness. • Facilitate communication between development, QA, operations, and client-facing teams throughout the release lifecycle. • Use AI writing tools to draft and refine release notes, stakeholder updates, and post-release summaries with clarity and consistency. • Provide regular updates to stakeholders on release progress, using AI-generated digests where appropriate to keep communications timely and concise. • Serve as an escalation point for client and cross-team communications when releases are at risk. • Identify potential risks and issues that may impact end users, leveraging AI-assisted analysis of historical release data and open tickets to flag patterns early. • Guide the team in developing contingency plans and mitigating risks before they reach production. • Ensure that all release documentation is accurate, up-to-date, and accessible - using AI tools to assist with drafting, reviewing, and maintaining configuration run lists and release checklists. • Apply AI-assisted summarization to consolidate complex release notes into clear, client-appropriate communications. • Collaborate with QA teams to ensure adequate testing is conducted before releases reach production. • Promote the use of AI-assisted test case generation to broaden team coverage, particularly for regression and edge-case scenarios. • Schedule and oversee testing activities, including user acceptance testing (UAT) and regression testing. • Ensure the team maintains a thorough understanding of how current clients use Nymbus products, including files, settings, queries, and back-office configurations. • Guide coordinators in understanding expected feature behavior based on acceptance criteria and using AI tools to cross-reference behavior against documented requirements. • Ensure issues found during testing are clearly documented, properly dispositioned, and escalated appropriately. • Coach team members on recognizing and accurately assessing issue severity. • Encourage creative, scenario-based thinking when designing test cases, including conditions derived from real client-reported issues. • Coordinate deployment activities with infrastructure teams, ensuring AI-powered monitoring tools are in place prior to go-live. • Monitor the deployment process to ensure it follows the planned schedule; confirm rollback procedures are ready if needed. • Participate in upgrade events, using AI-assisted runbooks and checklists to reduce manual error. • Monitor post-release stability using AI-powered observability and alerting tools to detect anomalies quickly. • Oversee the team's coordination and resolution of issues that arise post-release. • Ensure urgent and high-priority issues are escalated promptly to mitigate end-user risk. • Collect and synthesize feedback from clients, stakeholders, and teams for continuous improvement - using AI tools to identify themes and recurring patterns across releases. • Coordinate with the infrastructure team to manage and maintain consistency across environments. • Ensure environments are refreshed with current data and configuration is consistent with production. • Use AI-assisted environment comparison tools where available to catch configuration drift early. • Identify opportunities for process improvement in the release management lifecycle, including adoption of new AI-powered tooling. • Implement best practices and incorporate lessons learned from previous releases. • Stay current on emerging AI tools relevant to release management, QA, and DevOps workflows, and guide the team in adopting them effectively. • Provide training and support to the release coordination team and cross-functional partners, including guidance on effective use of AI tools within release workflows. • Foster a culture of collaboration, continuous learning, and communication to enhance the efficiency of the release process.

Role Description Looking for Filipino (Philippines-based) candidates Job Role: Operations Manager Compensation range: $2000 - $3000 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. This is a senior, autonomous role - second in command to the Founder. You'll be the final gatekeeper on client deliverables, the engine behind the team's workflow, and a key operator across design, content, web delivery, and project management. The right person has at least 10 years of hands-on experience inside a creative or marketing agency. You've done the hard yards across design, copywriting, web builds, and content marketing. You don't just know what good looks like, you'll call it out when something isn't there yet and push the team to fix it before it reaches a client. Key Responsibilities - Reviewing all client deliverables before they go out: quality control, copy accuracy, design consistency, and brand alignment - Managing and organising the team's workflow via Teamwork (project management, time tracking, utilisation schedules) - Overseeing and improving SOPs and project delivery processes - Supporting the delivery of websites across WordPress (Elementor preferred), Shopify, and Squarespace - Critiquing design and content work: flagging layout issues, font misuse, negative spacing, off-brand copy, and anything that shouldn't go to a client - Coordinating client communications using established templates, and managing escalations professionally - Contributing to and overseeing email campaigns, social media packages, and website copy - Supporting light HR and team coordination functions as required Qualifications - 10+ years of experience inside a creative or marketing agency: design, content, web delivery, or similar - A background that spans multiple disciplines: graphic design (brand and print), digital content, web builds, and paid or organic marketing - Deep familiarity with WordPress (Elementor) you know how to operate it. - Experience with Shopify and ideally Squarespace - A strong eye for design: you can walk into a layout and immediately identify what's wrong - Exceptional attention to detail in copy - Comfort with AI tools and an understanding of how they're being applied in modern marketing workflows - Experience with Google Suite, Gmail, and project management platforms (Teamwork or similar) - Strong communication skills, written and verbal, and the ability to manage clients and team members with professionalism - High personal standards. You don't send out work you're not proud of. Employment Structure This is a direct contractor engagement. You'll be available Australian Business Hours (AEST) work on a monthly retainer and manage your own schedule, equipment, and time off. Focus is on outcomes and quality of output. Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Be available for meetings and collaboration during core [AEST or PHT] business hours - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)