• Build and deploy standardized Microsoft Planner templates for every live event, webinar, and content project. • Attend project meetings as an observer to capture notes in Microsoft Loop and update Planner boards in real-time. • Maintain the relationship between Teams sites, channels, and Planner plans. • Utilize Tags within Teams to direct communications to the right subsets of people. • Progressively refine master templates based on real-world delivery to ensure they become more accurate and reusable with every event cycle.

Role Description The incumbent has primary responsibility for all Commercially supported Vendor Team(s) including the areas of Registrar, Credentialing, Provider Data Management, Surprise Bill Services, NSA related Operations, and other claim supporting or regulatory functions as assigned. This role ensures the accuracy, quality, and reliability of operational processes, systems, and data across supported functions. The incumbent serves as an operational subject matter expert, supporting enterprise workflows, policy adherence, process optimization, and the integration of automation and efficiency initiatives. The role partners closely with Vendor(s) to manage performance, meet budget expectations, achieve operational metrics, and support continuous improvement. Additionally, the position evaluates and supports the onboarding of new vendor partners and may assume responsibility for additional operational areas as organizational needs evolve. Qualifications - Minimum bachelor's degree, or HS Diploma (or GED) and 4 years of related experience - Minimum 8 years' operations management experience, ideally managing healthcare provider data - Required licensures, professional certifications, and/or Board certifications as applicable - Knowledge of managed care business preferred - Knowledge of Vendor Management is required - Knowledge of the organization, products and systems preferred - Knowledge of general business principles, industry dynamics, market trends and specific operational details including Network Management and provider/provider group contracts preferred - Communication (written, verbal, listening), decision-making, judgment, analytical, team building, leadership, coaching, people management, multi-tasking, organizational, detail orientation, presentation, time management, problem solving and customer service skills - Ability to create, refine, implement and manage new and innovative processes - Ability to work effectively at detail and big-picture levels while moving projects forward - Ability to diffuse challenging situations and follow through with resolution - Ability to use software, hardware and peripherals related to job responsibilities including MS Office (Visio, Excel, PowerPoint and Word) - Ability to travel up to 25% - The individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone Requirements - Serve as subject matter expert on corporate and area projects and initiatives. - Oversee daily Vendor operations, including registrar activities, provider data maintenance, credentialing tasks, project work, ad hoc requests, and support for Surprise Bill/NSA related workflows and other operational functions as assigned. - Act as primary owner for all related KPI's, work with team to ensure compliance and constant improvement (both in terms of quality and turnaround time). - Serve as contact and subject matter expert for assigned areas with Legal on regulation issues affecting provider data and client deliverables. - Complies and assures compliance with all relevant governmental regulations and company policies. - Lead interdepartmental projects and serve as a member of multiple concurrent teams aimed at improving operations. - Design and implement business processes across assigned areas and maintain responsibility for ongoing business process engineering. - Develop short- and long-term strategies to support and align succession planning and business strategy. - Manage and monitor departmental budget and expenses. - Ad hoc support to Sr. Director and AVP, Operations as necessary. - Select, develop, and evaluate staff to ensure the efficient operation of department. - Collaborate, coordinate, and communicate across disciplines and departments. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate Company's Core Competencies and values held within. - The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Benefits - Medical, dental and vision coverage with low deductible & copay - Life insurance - Short and long-term disability - Paid Parental Leave - 401(k) + match - Employee Stock Purchase Plan - Generous Paid Time Off – accrued based on years of service - 10 paid company holidays - Tuition reimbursement - Flexible Spending Account - Employee Assistance Program - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

• You are flexible and travelling to work at different stations in North Germany, stepping in where support is needed • During your assignments, you can live the vanlife dream by staying in one of our campervans. • You put a smile on our customers' faces when they pick up and drop off their campers, ensuring they have an unforgettable roadsurfer experience. • You support our station team with all daily tasks and make sure that our #happyroadsurfer leave the station happy. • You'll lend a hand and take care of the exterior and interior cleaning of our campers • You actively participate in shaping your work environment, are enthusiastic about new projects, and contribute your ideas

• Own the commercial coordination layer so that leadership and senior commercial colleagues can fully focus on opportunity strategy, client relationships, and deal progression - confident that the operational engine behind them is running smoothly. • Run the sales pipeline in **HubSpot** with a high standard of hygiene and data quality • Track opportunities, follow-ups, and next steps across all active deals • Support qualification, disqualification, and pipeline triage • Provide leadership with clean, reliable pipeline visibility at any moment • Coordinate meetings, follow-ups, and internal next steps across active opportunities • Keep momentum in commercial conversations — prevent deals from stalling due to process gaps • Support event follow-up, lead tracking, and clean opportunity handovers • Align with leadership and cross-functional colleagues on priority deals • Support the preparation of proposals, client presentations, and commercial documents • Help structure decks, briefing notes, and meeting prep for active opportunities • Maintain core sales collateral (one-pagers, use cases, proposal building blocks) • Keep client-facing materials current, organized, and easy to find • Coordinate with external lead-generation partners • Track inbound leads and sourced opportunities through the funnel • Support follow-up and handover across partner channels • Monitor channel activity and contribute to basic effectiveness reporting • Prepare weekly pipeline and sales status overviews • Support commercial reviews and updates for leadership • Help refine internal sales workflows and process discipline • Contribute to a more structured, predictable commercial operating