• Design, execute, and document comprehensive manual test cases for new and existing product features, thinking critically about edge cases. • Test complex UI flows thoroughly by clicking through the product, identifying issues that might not be obvious. • Work with APIs using Postman to validate backend functionality. • Provide clear evidence of testing through screenshots, Loom videos, and detailed reproduction steps. • Write high-quality bug reports that are actionable and easy for the team to reproduce. • Collaborate closely with engineers, product managers, and designers to clarify requirements, define test scope, and advocate for quality. • Participate in sprint planning, grooming, and retrospectives, providing QA feedback and helping prioritize fixes. • Maintain and update internal documentation on product behavior, key workflows, and edge cases. • Communicate proactively with a fully remote, distributed team across time zones.

• Lead and conduct highly advanced, in-depth white-box penetration testing of web applications and APIs. • Perform comprehensive security assessments and penetration testing on Cloud Infrastructure (AWS and Azure). • Deep-dive into Kubernetes clusters and containerized applications. • Define the offensive security roadmap and lead the adoption of cutting-edge testing techniques and tools. • Serve as an advisor and act as effective challenger to Architecture, Engineering, and DevOps teams, providing expert guidance. • Lead advanced threat modelling exercises for major initiatives. • Analyze, prioritize, and articulate complex security findings. • Drive the selection, customization, and deployment of best-in-class security tools. • Develop and present executive-level technical reports that are actionable. • Mentor other penetration testers fostering a culture of excellence, continuous learning, and security research.

• Own the QA process, defining and continuously refining our quality strategy, workflows, test frameworks, and success metrics across the project. • Lead and maintain a high-performing internal QA organization, while establishing effective partnerships and accountability with external QA vendors. • Be the primary quality partner to the development teams, providing clear quality signals, risk assessments, and readiness input to inform scheduling, prioritization, and release decisions. • Establish and maintain QA standards, documentation, and reporting to ensure clarity and consistency. • Oversee vendor QA strategy and performance, including scope definition, quality expectations, and integration with internal QA efforts. • Own platform compliance and certification readiness across all target platforms, proactively identifying risks and driving mitigation plans.

About ServiceUp: ServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We’re the all-in-one platform bringing modern efficiency to a complex market. We’re trusted by some of the world’s largest and most sophisticated fleets and insurers. Our AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it’s back on the road. By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly. As one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding , we're leading this transformation. Join us and help shape the future of vehicle repair. About the Role: Service is looking for a highly skilled QA Engineer to join our team remotely. As a core delivery team member, you will be responsible for validating functional and non-functional requirements, ensuring our products meet the highest quality standards. You’ll leverage both a strong QA mindset and technical expertise to support our development teams in building reliable and scalable software solutions. What You'll Do: Test Planning & Execution: Decompose product requirements into comprehensive test cases, ensuring full coverage of business and technical needs. Strategic Testing: Leverage a risk-based approach to determine the optimal balance between manual and automated testing, ensuring a strong focus on user experience, performance, and system reliability. Debugging & Troubleshooting: Investigate issues by analyzing logs, debugging applications, and identifying root causes of failures. Database Querying: Write and execute SQL queries to validate data integrity and troubleshoot backend issues. Automation & CI/CD Alignment: Make informed decisions on what, when, and how to automate, balancing efficiency with development speed. Defect Management: Identify, document, and track defects, working closely with developers to resolve issues efficiently. Collaboration & Mentoring: Work within a Scrum team, sharing QA best practices and helping teammates improve testing strategies. What You'll Bring: 5+ years of experience as a Quality Assurance Engineer , with a strong track record of ensuring software quality in complex systems. QA Mindset: A keen eye for detail, a passion for delivering quality, and a proactive approach to identifying potential issues before they arise. Strong Communication: Ability to clearly articulate test findings, risks, and recommendations to both technical and non-technical stakeholders. Technical Expertise: Experience debugging applications, analyzing logs, and using developer tools to investigate issues. Database Proficiency: Ability to write and optimize SQL queries for testing and troubleshooting purposes. Test Automation Experience: Familiarity with automation frameworks (e.g., Selenium, Cypress, Playwright) and API testing tools ( e.g., Postman) is a plus. Agile & CI/CD Familiarity: Understanding of Agile methodologies, version control (e.g., Git), and CI/CD pipelines. Why You’ll Love Working Here: We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries . If that sounds like you, you’ll fit right in What We Offer: Competitive pay with equity Medical, dental, and vision coverage Flexible PTO and company holidays Remote-friendly setup with home office support Learning and development budget Wellness stipend to support your health and well-being Paid parental leave Benefits may vary by location and role. If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team. Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.