• Provide friendly, professional voice-based support to customers across phone channels. • Respond to inbound customer calls in a timely and professional manner, aiming for a one-touch resolution where possible. • Handle customer disputes and complaints in line with company values, terms and conditions, and escalation procedures. • Implement client retention strategies to maximise long-term satisfaction and loyalty among members. • Meet and strive to exceed individual and team KPIs such as average handling time, first contact resolution, quality scores and customer satisfaction (CSAT). • Escalate complex enquiries to the appropriate team and follow up to ensure timely resolution. • Maintain strong working relationships with clinic, client and internal support teams to ensure seamless customer outcomes.

Role Description Join Mercier Consultancy as a Norwegian-Speaking Customer Agent and become a vital part of our team supporting a top-tier food delivery service in Greece! This exciting role comes with the benefit of paid relocation, allowing you to leverage your language talents and passion for customer service in a vibrant, rapidly expanding industry. In this role, you'll be the go-to support for Norwegian-speaking customers, expertly handling their questions, resolving challenges, and ensuring a seamless and positive experience from order to delivery. Your contributions will be essential in maintaining exceptional customer satisfaction through clear communication, timely assistance, and empathetic problem-solving. Thriving in a fast-paced environment, you'll juggle multiple tasks with ease, making every customer interaction not just effective but genuinely rewarding. Your Responsibilities - Offer outstanding customer support to Norwegian-speaking clients. - Assist customers with food delivery-related inquiries, providing solutions and information promptly. - Maintain detailed records of customer interactions in our CRM system. - Collaborate with the team to meet and exceed service level goals. - Participate in continuous training to stay updated on service offerings and best practices. Qualifications - Native fluency in Norwegian (written and spoken) is essential. - A minimum of B2 in English. - Strong dedication to providing top-tier customer service. - Previous experience in customer support or the food delivery industry is a plus but not mandatory. - Excellent communication and interpersonal skills. - Proactive, team-oriented individual with a positive attitude. - Strong problem-solving skills and attention to detail. - Willingness to relocate to Greece with full relocation support provided. Benefits - Competitive Monthly Salary. - Monthly Performance Bonus. - Fully Paid Relocation Package (Flight, Transfer and Hotel). - Health Insurance. - 2 Extra Salaries Per Year. - Support In Finding Accommodation After Hotel. - And More!

Role Description We're not just filling a seat. We're looking for someone who raises the bar. Someone who brings genuine curiosity to every interaction and takes pride in leaving customers better off than they found them. As a Senior Customer Support Agent, you'll be the first point of contact for Roamless users navigating real-world connectivity issues, often in airports, taxis, and hotels across 200+ destinations. You'll resolve issues, spot patterns, and actively contribute to making our support operation smarter over time. What You'll Do - Handle inbound customer queries across chat and email, primarily related to eSIM activation, connectivity issues, account management, and billing. - Troubleshoot issues with empathy and precision - not just close tickets, but actually solve problems. - Identify recurring issues and ticket patterns, and surface them proactively to the team. - Contribute to and improve our internal knowledge base and macros. - Escalate complex or technical issues to L2 or Support Ops with clear, structured context. - Stay up to date with product changes and new features so your responses are always accurate. Qualifications - Background in telecom, eSIM, mobile connectivity, or a related mobile app environment - this is a hard requirement. - Genuine curiosity: you actually want to understand how things work, not just follow a script. - Comfort in a startup environment - processes will evolve, the product will change, and we need people who grow with it. - Attention to detail that goes beyond accuracy: you notice patterns, flag gaps, and go the extra mile. - Strong written English - clear, friendly, and professional. - Comfort with shift-based work, including weekends and public holidays. Benefits - 💻 Hardware you need to be most productive and a $500 budget for your home office. - 👨‍💻 $1000 yearly budget for L&D (books, courses, conferences...). - 🌎 Fully remote - The trust and flexibility that come with a fully-remote setup. - 🤗 Supportive, diverse, inclusive team. Company Description The origin story of Roamless is one that will be familiar to many: we saw something broken and we decided to fix it for good. We all travel. We all need to stay connected. And we all hate roaming charges. Existing alternatives were clunky, expensive, and unreliable, so we built something better. We made it easy, reliable and affordable for travellers to get connected and stay connected as they roam the world. Our global mobile connectivity service is up to 90% cheaper than traditional roaming. One eSIM gives you instant, reliable data anywhere, no SIM swaps, no Wi-Fi hunting, no expiry dates or hidden fees. And with Roamless Numbers, you can get a dedicated phone number for international calls and SMS, no extra SIM needed, all in one app. In just 3 years, we've grown 4-5x Year on Year and have been trusted by +1.5M users who overall rate us 4.6 on Trustpilot. 🚀 We also recently closed a $12M Series A led by Rasmal Ventures, with participation from Shorooq, Revo Capital, Finberg, and JIMCO, to fuel our mission of becoming the world's first truly global mobile operator. Hiring globally and fully remote, we're a team of 60, and we're planning to grow to 100+ in the next ~12 months.

Title: Benefit Systems Support Specialist Location: United States Req #5006 Remote Job Description: SUMMARY Responsible for providing system and data support, including training to users for all systems utilized by Alliant's Employee Benefits operating group. Develops processes to ensure consistent client delivery, create efficiencies, and maintain consistent standards across various systems for scalability growth. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborates with senior management to identify priorities supporting Employee Benefits’ systems and data; Provides user support across all Employee Benefits’ systems, which includes user access, system troubleshooting, and data management. Analyzes Employee Benefits’ systems for enhancements, user trends, opportunities for process improvement, and conducts system testing; Responsible for process and system improvement initiatives to enhance the functionality for stakeholders, end users, and ResourcePro, including identification of possible enhancements and process improvement opportunities, presenting recommendations, implementation, testing, and deployment; Leads the process for profile creation and administration to provide proper access for the end users. Reviews clients’ and Employee Benefits’ systems data for quality, mapping, alignment, and consolidation of data from disparate systems; Creates and reviews process documentation, data standards, job aids, and knowledge library content to support users throughout the client’s lifecycle; Conducts periodic audits of system licenses and works with offices for feedback, and provides ongoing research and communication with corporate. Generates and extracts reports from Salesforce and BenefitPoint, including ad-hoc reporting; Provides training to end users for the benefit systems that include Benefit Analyst to Producers; Creates training aids, presentations, and videos on the benefit systems and updates as needed; Performs data entry and system support maintenance to ensure benefits data integrity and provides transitional support; Partners with IT on license and user access to benefits systems; Maintains the license and expense reallocation reports for accounting. Provides support with BenefitPoint revenue management and reviews for quality assurance; Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information); Provides data and/or administrative support for acquisitions; Assists with support on special projects as needed. Other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's Degree or equivalent combination of education and experience Three (3) or more years of related work experience Insurance industry or health plans operations experience BenefitPoint, Salesforce, or other similar type agency management systems experience SKILLS Proficient in Microsoft Office Suite Excellent verbal and written communication skills Excellent attention to detail skills Excellent problem-solving and time management skills #LI-DR2 #LI-REMOTE