Title: Benefit Systems Support Specialist Location: United States Req #5006 Remote Job Description: SUMMARY Responsible for providing system and data support, including training to users for all systems utilized by Alliant's Employee Benefits operating group. Develops processes to ensure consistent client delivery, create efficiencies, and maintain consistent standards across various systems for scalability growth. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborates with senior management to identify priorities supporting Employee Benefits’ systems and data; Provides user support across all Employee Benefits’ systems, which includes user access, system troubleshooting, and data management. Analyzes Employee Benefits’ systems for enhancements, user trends, opportunities for process improvement, and conducts system testing; Responsible for process and system improvement initiatives to enhance the functionality for stakeholders, end users, and ResourcePro, including identification of possible enhancements and process improvement opportunities, presenting recommendations, implementation, testing, and deployment; Leads the process for profile creation and administration to provide proper access for the end users. Reviews clients’ and Employee Benefits’ systems data for quality, mapping, alignment, and consolidation of data from disparate systems; Creates and reviews process documentation, data standards, job aids, and knowledge library content to support users throughout the client’s lifecycle; Conducts periodic audits of system licenses and works with offices for feedback, and provides ongoing research and communication with corporate. Generates and extracts reports from Salesforce and BenefitPoint, including ad-hoc reporting; Provides training to end users for the benefit systems that include Benefit Analyst to Producers; Creates training aids, presentations, and videos on the benefit systems and updates as needed; Performs data entry and system support maintenance to ensure benefits data integrity and provides transitional support; Partners with IT on license and user access to benefits systems; Maintains the license and expense reallocation reports for accounting. Provides support with BenefitPoint revenue management and reviews for quality assurance; Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information); Provides data and/or administrative support for acquisitions; Assists with support on special projects as needed. Other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's Degree or equivalent combination of education and experience Three (3) or more years of related work experience Insurance industry or health plans operations experience BenefitPoint, Salesforce, or other similar type agency management systems experience SKILLS Proficient in Microsoft Office Suite Excellent verbal and written communication skills Excellent attention to detail skills Excellent problem-solving and time management skills #LI-DR2 #LI-REMOTE

Title: Customer Service Lead Location: Remote, Texas, Idaho, Nevada state Salary Range:$26.00 To $28.00 Annually Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 20 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com. At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive. To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve. Are you ready to set the standard for Premium apparel? Main purpose of the Spanish Customer Service Lead ( TX/ID/NV ) role: This is a full time role for a candidate who assist Managers in training and developing customer service representatives. Answering inbound escalated calls, chats, and emails with professionalism and excellent support. Other duties may be added as needed. This is a remote Customer Service Team Lead role, open to residents in Texas and Idaho state. This position will require broad flexibility and may require working weekends *This is a remote Customer Service Team Lead role, open to residents in Texas/Idaho/Nevada state. The schedule is as follows: Tuesday - Saturday, 5 AM - 01:30 PM PST. Major Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned. • Train and develop a team of customer service representatives. • Review email, chat, and phone call communications ensuring that company policies and ideals are upheld. • Handle escalated customer calls, emails, and chats as needed. • Respond to customer questions and comments via phone, email, and live chat with speed and professionalism. • Answer inbound telephone calls and providing excellent customer support. • Responsible for researching and resolving complaints to ensure customer retention and satisfaction. • Follow up on all written correspondence and escalate to customer service manager on duty as necessary. • Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction. • Able to navigate proficiently through multiple systems. • Keep current and train customer service representatives with all new policy and procedures. Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies: • Ability to work in a team environment • Ability to give and receive honest and direct feedback • Strong customer orientation with desire and willingness to help • Strong verbal and written communication skills • Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output • Knowledge of apparel construction and fabrication and various fashion categories • Ability to work required overtime when business needs warrant • Schedule flexibility as shifts can change based on needs of our customers • Ability to work autonomously in a virtual environment • Must be reachable and available by telephone, email, and instant message during work hours • Ability to meet set productivity standards on an ongoing basis • Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) • Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) • Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Minimum Qualifications: • Experience with Microsoft word and excel • High School Diploma • Type 50+ words per minute Preferred Qualifications: • Some College • 2+ years in customer service, help desk or call center experience in a retail environment • 1+ years team leadership experience • Type 60+ words per minute • Working knowledge of website navigation • Experience with Microsoft Word and Excel A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly/salary range is $26.00/hr to $28.00/hr.

• Assist the primary B2B point of contact with customer service inquiries and account support • Respond to B2B customer inquiries, providing accurate information and timely solutions • Follow up on customer issues to ensure full resolution and satisfaction • Support the processing of purchase orders and coordinate with internal teams for fulfillment • Assist with creating and managing customer invoices, including re-invoicing as needed • Help prepare and deliver formal quotations upon request • Maintain positive relationships with schools, tutors, and homeschool organizations • Provide product information and guidance to customers as needed • Assist with setting up and maintaining customer accounts, including tax-exempt status • Monitor and respond to shared customer service inboxes • Help resolve issues related to orders, shipping, cancellations, and reorders in coordination with internal teams • Support and maintain customer service and administrative Standard Operating Procedures (SOPs) • Assist with customer service-related projects and cross-functional initiatives • Contribute to process improvements and team efficiency • Perform Additional duties and special projects as needed

• Serve as the dedicated support point of contact for an assigned portfolio of RealTime’s top strategic accounts ensuring these customers receive a consistently elevated, white-glove support experience. • Develop deep familiarity with each assigned account’s configuration, workflows, usage patterns, open issues, and relationship history; maintain account-level documentation that enables continuity and proactive service. • Proactively monitor account health indicators and open case activity for assigned accounts; identify patterns, risks, and engagement opportunities before they surface as escalations. • Conduct regular outreach and relationship touchpoints with key stakeholders at assigned accounts to validate satisfaction, surface concerns early, and reinforce RealTime’s commitment to their success. • Own the end-to-end lifecycle oversight of escalated cases from key accounts from intake through resolution and customer confirmation ensuring no escalation is left without clear ownership, next steps, and communication. • Investigate complex, multi-system, or cross-functional issues; drive resolution by coordinating with L2 Specialists, Product Health, Engineering, and Customer Success as needed. • Serve as the internal escalation resource for Support Leads and L2 Specialists on cases involving named accounts, high risk, or executive visibility, providing guidance, joining calls, or directly taking over cases as the situation warrants. • Lead customer-facing escalation calls and executive communications with composure, transparency, and solution orientation; manage expectations clearly throughout the resolution process. • Monitor account health indicators and open case activity across the assigned portfolio to identify patterns, risks, and engagement opportunities before they surface as escalations. • Partner with Customer Success and Professional Services to ensure coordinated care for escalated accounts and informed handoffs between teams. • Synthesize recurring themes, systemic issues, and product gaps observed across the key account portfolio. • Communicate findings and actionable recommendations to the Director of Customer Support and the Product Health team on a regular cadence. • Document escalation outcomes, root causes, and lessons learned in a format that strengthens the team's handling of future issues. • Maintain full compliance with HIPAA Privacy Rule requirements; this role regularly accesses Protected Health Information (PHI). • Uphold the highest standards of written and verbal professionalism in all customer and internal communications, consistent with the elevated expectations of this role. • Model RealTime’s customer commitment principles and serve as a standard-bearer for quality, responsiveness, and accountability within the support organization.